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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Barbecue
Meals
Lunch, Dinner, After-hours
FEATURES
Takeout, Reservations, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (3,757)
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All reviews cornbread ribs dallas bbq chicken spicy wings burger salad times square texas size new york big portions great drinks quick service seated right away nyc hennessy combo
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Reviewed 2 weeks ago

Awful customer service, with a manager that has zero people skills! This is a long review to put everything into context at just how awful and rude this place is! We came across this place whilst wandering through Times Square on our first day In...New York, and thought it looks like a good option as a family with children, so this place was our first meal in New York. We were seated quickly, but it took a long time for the waitress to come over and take our order. Walking to our table we spotted all the fun looking cocktails with stuff sticking out (little tubes, mini bottles of wine etc) so my eldest daughter and I decided it would be fun to try one and opted for the monthly special. The waitress said there was one ingredient missing, we were trying to establish which one, and how much it would affect it, but she became very short and snappy with us. Therefore, my daughter said just leave it, we'll just have a Strawberry Daiquiri instead, to which I pointed at on the the menu and asked my daughter if she wanted any of the extras in it, and she said no, just a normal daiquiri. I replied to the waitress, 'just two normal daiquiris then please'. My other two children, (one being a small 10 year old) ordered their drinks, and my husband a bud light. (I am explaining this in detail to highlight errors that were made later on). All drinks come in various sizes, 10oz, 20oz & 32oz. Coming from the UK, we don't work in oz, so no idea what to expect size wise, but presumed, as we hadn't requested large ones, that we were all getting the smallest ones. Our cocktails at $8.99 each, and my husbands beer at $7.50. They all arrive in the same size glasses, no clue if they are 10, 20 or 32oz size, having never seen any before. Our cocktails came with little tubes in, which we discovered was the alcohol, so we assumed that was just how they were served and we were to pour the desired amount of alcohol into our drinks. Looking around, everyones seemed to have something in it, so we just thought it was a quirky gimmick. The drinks were huge though. The children barely had any of theirs, I managed about half of my cocktail, and my daughter prob not even a quarter of her cocktail. As for the food, I don't recall it taking long to arrive, despite how busy the restaurant was, but it was not the best place we have every eaten. The ribs were good, but the steaks were not at all. One was mostly fat, and therefore my daughter just couldn't eat any of it, whilst the other was likened to 'no better than a 'spoons'. No one came to ask how our food was, and I was going to say something at the end - but it became apparent they really wouldn't care anyway! We asked for the bill and when received we noticed that all the drinks were a lot more expensive than what we were expecting, adding an extra $20.. Our cocktails were down as 'specials' and charged and $14.99 each and my husbands was charged for a different beer at a cost of $14, as well a couple of $ extra for the soft drinks. We called the waitress over to question it, and she walked off with the receipt, presumably to correct it - or so we thought. It was at this point that the rudest manager arrived asking us what the problem was. We were still calm and polite (at this point), so again pointed out the errors. He just pointed at our drinks and said 'well those are 20oz drinks'. I explained we hadn't requested that size, to which he replied 'well you've drunk them!'. I explained that even so, the price for the 20oz was still wrong! The cocktails were listed at $12.99, and the beer $10. OK, it's $8 I hear you say, but it was the principal by this point, and the fact the manager was so rude. He kept looking around whilst we were talking, at one point spoke to someone else - he had absolutely zero care for what we were saying! He then walked off, again, we thought to amend the bill - but no, he came back with the waitress and told us that we had ordered daiquiris with everything and an IPA! We explained my husband can't stand IPA, and if that had have been bought over we would have noticed and it wouldn't have been drunk - it was definitely a Bud light! And I recalled our conversation about a plain daiquiri with no extras. His response - by this point actually shouting at as, was 'So my waitress just got all your drinks wrong then did she?' YES!! Again, he just shrugged and walked off. By now we had no idea what was going on, but decided we wanted to pay the bill with cash as there was no way they were getting their $30 added gratuity, after the way we were spoken to, so my eldest daughter left to go and change up some money. I think at this point they thought we were going to leave without paying, as the manager stood with security staff pointing at us. The manager came over a few times, continuing to be rude and raising his voice at us. It was absolutely shocking behaviour, and by now my 14 year old was crying, that when she returned, I asked my eldest daughter to take the two younger children outside whilst we finished up. For some reason though, once we had the cash, he never returned to us so that we could pay at the table, so we made our way to him - the opposite side of the restaurant to the exit, so it was clear we were not leaving without paying, yet he bought security with him. In the middle of the restaurant, next to other diners, we handed him the cash (about $160 I think) which was the bill minus the 'discretionary gratuity' (as stated on their menu). He began shouting at us again, asking where the other $30 was, and that we had to pay it. We tried explaining what discretionary meant, and we weren't tipping someone who spoke to us the way he had done, or a waitress that couldn't admit she had made a mistake, but he wasn't having it and stormed off through the restaurant telling us he was going to call the police!! We followed him over to where there were other managers, again repeating it is 'discretionary' to which he shouted "it's fine, I've taken it off - just get out!' Overall, this is the worst place we have ever been to anywhere in the world! I mean, I've seen videos of those 'Karen's diner' places, and honestly - this could be one of them! You're in New York, there's plenty of places to eat - I'd avoid this place at all costs! Unfortunate for us that this was our first night, but thankfully every other eatery was so different, and tips were left everywhere else.More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2024 via mobile

We have been here before and had been warned about the portion sizes and took no notice, as a result the food totally overtaxed us the last time so we decide to not order too much this time!! We ordered bbq sandwich which came with...chips (pork and brisket) and was really nice. The other meal was chilli hot dog which was proper sausage not those pretend ones from a glass or tin!! That came with chips. We also ordered a small onion loaf. Service was ok, it seemed a little hurried this time and more like a get in get out place, unlike last time where the pressure to eat and depart wasn’t really an issue. They dropped the meals off at the table and there was no problem with the food but no follow up service to see if the meal was ok or if we wanted something else. I wanted some mayo and they didn’t ask if I wanted anything else. The bbq sauce was nice on the table though.More

Date of visit: February 2024
Helpful?
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Reviewed 28 January 2024

Awful awful and another awful, OK so the one thing that was good were the Hot wings and that's it, server's took forever to take order, half way through our starter the mains arrived !! Plates not cleared. I had the rib & Chicken combo,...burnt fries and well over done chicken and dry corn bread, my parter had quarter of chicken with rice again over done dry chicken and horrible rice, plates cleared without anyone asking how our food was by bus boys as we wanted to complain but no sign of waitress!! Then asked for the check as we just wanted out of there! Took 15 mins to get the check.. Please do not waste your time or money here AVOID at all costs and find a good independent restaurant who deserve your money .......More

Date of visit: January 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2024 via mobile

We are often in New York and enjoy eating at Dallas BBQ when we are on Times Square and have never been disappointed. Easily accessible, diagonally opposite Madame Tussauds on 42nd Street with a very good price-performance ratio, it offers a good selection of very...tasty meat dishes and drinks. The staff is very friendly and attentive. We'd love to come back again!!More

Date of visit: November 2023
Helpful?144  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2024 via mobile

We came here Saturday about 6pm and it was busy but all the staff were organised we were seated and our server ( Jerry) came over and took our order the food was quick and the portions big but I could see Jerry out the...corner of my eye waiting for us to finish we paid the bill and gave a tip but I think he was expecting more he didn’t go above and beyond unfortunately sorryMore

Date of visit: January 2024
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Reviewed 14 January 2024

well great food excellent service what more could you ask for our server was fabulous apologies i forgot his name

Date of visit: January 2024
Helpful?
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Reviewed 11 January 2024 via mobile

We went here as a family and absolutely loved it... Food is great. Service superb. But the cocktails!!! Wow... Get trying them

Date of visit: January 2024
Helpful?
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Reviewed 3 January 2024 via mobile

The ambiance is amazing. The location is right in Times Square. The restaurant gets very crowded and busy but it’s so big and huge. And the employees work very fast and hard. The food and drinks are excellent. I love the crab cakes and honey...tenders.More

Date of visit: December 2023
Helpful?
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Reviewed 1 January 2024

On holiday from the UK,booked a table for 3 on NYE online before our journey,which was accepted, after trying to get to our reservation through the crowds we were about 10 mins late, explained to door staff and hostess that we had a reservation and...we were late.We were told it was fine and we were seated, but given no menus, on looking around we noticed buffet tables, so was a bit confused, went to speak to a gentleman which I presume was the manager, and explained the situation, he asked me to wait which I did for approx 5 mins, he then came back and said he didn't hear me and could I repeat what I had said which I did, he looked at me and said you need to go now, to which I said we had a reservation, but he replied quite angrily you need to go now and did a shooing motion I did ask if it was ok to get my coat which I did and we left.This gentleman was so rude and abrupt.I would avoid based on their customer service.More

Date of visit: December 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2023 via mobile

Went in for some quick food and ended up staying longer due to the amazing atmosphere. Food was so tasty and staff very friendly

Date of visit: December 2023
Helpful?
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Reviewed 22 December 2023 via mobile

Decided to try here for dinner on our last day in New York and didn't disappoint. We were seated promptly and service was quick and courteous. The portions were big so we decided to share a starter and main. We ordered the angry shrimp for...starter and classic combo meal for main with 2 texts size diet coke and it was all delicious and filling. I would definitely recommend Dallas BBQ.More

Date of visit: December 2023
Helpful?
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Reviewed 8 December 2023 via mobile

We ate here on our fifth night of our holiday. Every other meal had been amazing but this was a complete disappointment. We booked our table and arrived on time, but it took over 30 minutes for someone to come and ask what we wanted...to drink, and even longer the food. My food order was delivered to a different table, left with them for 5 minutes + then brought from their table to mine so god knows if they'd eaten off of my plate before they realised it wasn't theirs. When it did arrive, it was cold and nothing to write home about. My girlfriend ordered a chicken taco bowl which was literally a few pieces of dry chicken with loads of lettuce and two plum tomatoes. Zero flavour at all. I left the higher recommended tip at all previous restaurants but I didn't leave any here. It was really, really bad. There are FAR better options to choose from.More

Date of visit: December 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2023

We visited here last night as a party of 4. Tue place looked great on arrival. The server was lovely upon seating us but then disappeared for around 20 minutes before coming to take our drinks order. When drinks arrived 1 was wrong and had...to be sent back. When we finally where able to order food our server took our order for 1 starter and only 2 of the 4 main meals as she said said she thought. that due to 2 of our group where sharing the starter, they didn’t want main meals. Around half an hour went by and mine and my parters mains arrived. I might add it was us that were sharing the starter (which hadn’t arrived). The other 2 mains didn’t arrive for a further 15 minutes. Me and my parter both ordered the steak and baby back ribs and to say it was terrible was being kind. The bbq sauce on the ribs tasted of nothing but vinegar and the steak was like eating shoe leather (both steaks were requested as rare). I have cooked better quality steak for my dog and he doesn’t get the good stuff. The server then started removing plates from the table while ppl were still eating. She was told about the horrible steak and lo and behold the manager came over. This guy has zero ppl skills and is rude. He wasn’t interested in the fact we had received awful service and also no starter that was ordered all he was bothered about was us not letting other customers hear us complaining. Lo and behold the check arrived even tho it hadn’t been asked for. This place seriously need to look at their customer service standards. I have worked in bars for years and I was appalled by the standards of this place.More

Date of visit: November 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2023 via mobile

Good food, good service, throughly enjoyed the burgers. Big beers! Good choice of menu. Was very busy when we visited back in February.

Date of visit: February 2023
Helpful?
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Reviewed 22 October 2023 via mobile

One star is for the food temperature (hot), and the other star is for the cocktail. The chicken wings look like turkey wings. The size of them made me lose my appetite. Why are they so big? Where do they come from? The macaroni suck....It's trottole noodles drenched in taco cheese sauce with breadcrumbs and scallions sprinkle on top. Waste of time and money. It went straight to the trash. Worst meal during our 4 day NYC visit (only meal in time square.)More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Just H
18 February 2024|
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Response from 3010ChristinaR | Reviewed this property |
I don't know if dogs are allowed there, I'm sorry.
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LDoyle615
1 June 2019|
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Prendono prenotazioni ma non è necessario visto la velocità del servizio, basta aspettare poco per sedersi.
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6 February 2019|
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DALLAS BBQ TIMES SQUARE, New York City - Midtown - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Dallas BBQ Times Square

Yes, Dallas BBQ Times Square offers takeaway services.

Dallas BBQ Times Square is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5