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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Meals
Lunch, Dinner
FEATURES
Takeout, Wheelchair Accessible, Seating, Table Service
Reviews (24)
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24 results
Traveller rating
5
11
3
2
3
Traveller type
Time of year
LanguageEnglish
Traveller rating
5
11
3
2
3
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Reviewed 15 February 2020

This restaurant has really went down hill. I would also like to mention that I have waited tables before and managed a restaurant, so I know what I’m talking about. First of all, they need to deep clean the restaurant and bathrooms. Many other people...in the county have also complained about the service, prices, and cleanliness of the restaurant. The restaurant doesn’t look like it has been cleaned in several years. The price of the food is overpriced for a Chinese restaurant located in Wise County. Secondly, they need to hire some better qualified waitresses with experience or train them better. I walked into the restaurant holding a two year old, and I had to ask for a hi-chair. The waitress pointed to the hi-chairs and told me to get it myself. We were the only customers for about 20 minutes after being seated. Four other families came into the restaurant after we ordered our food. The waitress brought out two trays of food to the other customers who had arrived at the restaurant 20 to 30 mins later than us. I finally went and asked about our food after waiting one hour. The other waitress at the cash register said, “she didn’t have a clue about my food and stated that she wasn’t even my waitress.” Then, she started laughing and mocking me to another customer at the cash register. Very unprofessional attitude and she was dressed inappropriate for her type of job. My waitress finally told me that my food would be coming out and stated that she was very busy. She never apologized for the delay on our order of food. I asked about the other customers getting their food before us and she claimed the food items were only appetizers. I asked my waitress if I could speak to the manager and she wouldn’t let me talk to her. I told both waitresses that the service and wait time was inappropriate. One of the waitresses replied by saying “don’t fall down on your way out.” After being a customer there for years, I will not be returning.”More

Date of visit: February 2020
Helpful?
Reviewed 28 October 2019 via mobile

I am really surprised,I am Asian so I am really picky for Asian food . I drink hot sour soup was best I ever drink. And appetite plater came with fire grill that you can warm up

Date of visit: October 2019
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Reviewed 25 June 2019

My husband ordered some food for me to pick up. When I went inside the place was run down and filthy. I should have cancelled my order, but I'm shy and couldn't bring myself to do it. When we got the food it tasted a...bit funny and the rice was old. Yuck.More

Date of visit: April 2019
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Reviewed 19 March 2019

Some of the best Chinese food I have ever eaten, and I have eaten alot.....but we need to spend some money updating our facility and cleaning.... Still the best tasting Chinese food I have had....but...give me some reassurance the the place is clean by upgrading...the facility..More

Date of visit: March 2019
Helpful?
Reviewed 3 February 2019 via mobile

This place has amazing food. It is a little pricey though but worth it. Has large portions so you usually end up with enough to take home for another meal. The house special shrimp(spicy is best), happy family, veggie lo mien, honey beef and their...egg rolls are amazing!!! Do yourself a favor and order it to go. The cleanliness here is questionable. General cleanliness (tables & floors) is ok but the ceiling, decorations, walls and corners are gross. They have a small buffet on Sunday til 3 I think.More

Date of visit: January 2019
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Reviewed 30 January 2019

I have enjoyed China Garden for years. It gets some bad reviews at times but I have never had an issue. I have tried many dishes there and have never been disappointed. The egg rolls are the best! I have been to many different Chinese...restaurants in many states and not one could match the egg rolls at China Garden. You can make a meal out of them.More

Date of visit: January 2019
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Reviewed 2 December 2018 via mobile

It seemed a bit strange to me seeing only caucasians working in a chinese restaurant. Only a blonde woman and a brown-headed lady were taking and delivering orders, no chinese in sight, unless they were in the back kitchen preparing the food. The $5.25 lunch...special is a joke. I ordered a sweet-n-sour chicken from the menu and the nothing comes with the chicken at all. The options are a choice of brown rice (no pork or chicken fried rice) or soup. There is not even an eggroll included. Plus, they're very stingy with the soy sauce. They only give you 2 packs of it and they pour the sweet-n-sour sauce all over the chicken for you instead of putting it on the side. The food tastes very good though but the portion size is small for the price you pay. They need to do better.More

Date of visit: November 2018
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Reviewed 6 November 2018 via mobile

My favorite is Cheng tu beef, this is only Chinese restaurant that has it that I have been to. Also, they have the very best egg rolls, I have been told that they make them fresh at least once per week. The egg drop soup...is delicious.More

Date of visit: November 2018
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Reviewed 1 April 2018

There is a good variety of Chinese food which is quite good. The food on the buffet is abundant and tasty. They have a pick yourself from sea food and they will prepare it for you. The time in line can be lengthy. They also...prepare steaks the same way.More

Date of visit: March 2018
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Reviewed 7 January 2018

My family always looks for someplace we've never been, and China Garden is nearly hidden in the strip center with Peebles and Tractor Supply as bookends. The interior is not remarkable, but we didn't expect lavish. We were greeted by a voice from the back...counter, "Just sit anywhere!" As more customers came in, we found that this was the standard greeting. A waiter came out immediately. Drinks arrived quickly, and once we ordered, our meals arrived in record time for a Chinese restaurant. Everything was good. The egg rolls were spectacular - the largest I have ever seen. The only drawback was lack of refills. My companions normally don't need them, and I was eating light, so the staff did not offer any, which is a little unusual. The prices are a bit higher than the fast food diners in the area, but the servings were large enough to require a take-home box, so we really bought tomorrow's dinner also. Overall, worth a return visit.More

Date of visit: December 2017
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Frequently Asked Questions about China Garden Restaurant

  • Yes, China Garden Restaurant offers takeaway services.

  • Yes, China Garden Restaurant offers delivery services.

  • China Garden Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 4.5
    • Value: 3.5
    • Atmosphere: 3