We entered downstairs at 6:30. We were told we'd have a "better chance of being seated" upstairs in the pub, so we did that. We ordered beverages (2 waters, one beer) around 6:35 and then ordered our meals (potato skin appetizer, beef stew special, burger...special, grilled chicken sandwich) a few minutes later when our drinks arrived (around 6:40). At 7:10, after watching tables who came in after us get multiple rounds of drinks and even their entrees, I asked our server where the appetizer was. He said it'd be out in a minute. At 7:15, we were served overcooked (dark and crispy) but cold potato skins. While we were eating these, the server came back to say that they'd "just sold out" of the burger special and we had to choose something different. My friend ordered a different burger. At 7:45, we still didn't have our entrees. My husband went and found the waiter and explained we had an 8 pm concert to attend, asking where our food was. Our food was brought to us at 7:50, a full hour and 10 minutes after we placed our order. The chicken sandwich was completely charred and the burger that was ordered medium-rare was well done. During that whole wait time, the waiter never came back to refill drinks. We left the restaurant at 8:05.
It is unbelievable that other tables were in and out faster than it took us to get a simple appetizer. This waiter needs major training. It's clear he didn't put our order in when he took it. We were late to the concert we paid good money to see due to his ineptitude. We will not be stepping foot in this restaurant again.More