We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Steak 'n Shake

4199 Hacks Cross Rd, Memphis, TN 38125-2806
+1 901-755-3483
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent22%
  • Very good16%
  • Average16%
  • Poor27%
  • Terrible19%
31 Mar 2018
“Steak ' n ' Shake Visit”
1 week ago
“Slow service!”
Restaurant Hours
4199 Hacks Cross Rd, Memphis, TN 38125-2806
All Details
Write a ReviewReviews (36)
Traveller rating
Traveller type
Time of year

1 - 10 of 36 reviews

Reviewed 1 week ago

The whole staff was in slow motion! We were seated quickly but took a while to take our order then even longer to get our food. We had wanted to order shakes. Our waitress said she would put in our food order & then get...More

Thank Klynn6
Reviewed 31 March 2018

Restaurant is Clean and Neat . We were greeted and Seated Quickly . Food came relatively quickly , Hot and Fresh . Shoestring Fries are not my favorite But they were Good .

Thank Peter M
Reviewed 19 November 2017 via mobile

Went to Steak ‘n Shake for what we hoped to be an enjoyable experience on our way home from Memphis. We went through the drive thru at 9:53 and didn’t leave until 10:25. We were the only one in line. The person over the intercom...More

Thank emhu1
Reviewed 24 August 2017

Husband and I went to Steak'nShake for a quick bite after mowing the yard. There seemed to be two waitresses, but only saw one actually seating people, taking orders, delivering food and taking care of customers. There was a young lady there working in the...More

Thank mbuesking
Reviewed 10 July 2017 via mobile

We went with a large family group. Very few of us got exactly what we ordered. My burger did not come as ordered. They brought my nephew a hot hog out twice. He never ordered a hot dog but the server insisted he did and...More

Thank randall a
Reviewed 4 May 2017 via mobile

I ordered a shake for dessert to enjoy in my hotel room down the street. There were only about 4 cars ahead of me but after ordering and moving up one spot, we didn't move for what seemed like 10 minutes. I was right at...More

Thank ToddHata
Reviewed 24 October 2016 via mobile

I was raised in Steak N Shake! Gus Belt, the founder was a friend of my grandfather and a business associate of his. It is great to move to Memphis and find my own personal "soul food". This restaurant is clean. The staff, however, is...More

Thank relapz1
Reviewed 8 October 2016 via mobile

Imagine a team with zero sense of urgency and you'll start to get an idea of what the service is like. We waited 10 minutes for a server then 15 minutes for the burgers. Multiple times I asked for a drink which didn't come until...More

Thank Tom W
Reviewed 19 July 2016

Takes a long time to get food. Left drive through once because it was over 15 minutes. The shakes seem to be smaller but it is still the same steak n shake food.

Thank Jamila C
Reviewed 14 July 2016

We visited this Steak 'n Shake July 3rd. We ordered five burgers and five shakes. My husband had the guacamole burger--it was a hamburger patty with a dab of guacamole in the center, that's it. All the other things were left off. My son ordered...More

Thank Keri W
Nearby HotelsSee all 142 hotels in Memphis
Holiday Inn Express Memphis Southwind
157 reviews
.35 km away
Four Points By Sheraton Memphis-Southwind
143 reviews
.37 km away
Candlewood Suites Memphis
66 reviews
1.17 km away
Hampton Inn Memphis - Southwind
405 reviews
1.87 km away
Nearby Restaurants
Curry Bowl
70 reviews
.16 km away
Chow Time
41 reviews
.07 km away
Cracker Barrel
45 reviews
.12 km away
DWJ Eastern Grill & Sushi Bar
13 reviews
1.36 km away
Nearby Attractions
Germantown Performing Arts Center
33 reviews
7.38 km away
The Escape Room Olive Branch
63 reviews
8.72 km away
Collierville TN Historic District
125 reviews
8.94 km away
Tennessee Shakespeare Company
6 reviews
6.09 km away
Questions & Answers
Get quick answers from Steak 'n Shake staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Seating, Waitstaff, Takeout, Wheelchair Accessible
Good for
Kids, Child-friendly
Location and Contact Information
  • Address: 4199 Hacks Cross Rd, Memphis, TN 38125-2806
  • Location: United States  >  Tennessee (TN)  >  Memphis>  > Walnut Grove - Shelby Farms PD
  • Neighbourhood: Walnut Grove - Shelby Farms PD
  • Phone Number: +1 901-755-3483
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing