Went one evening for a meal as recommended to us. A fair choice on the menu and two had different fish dishes and I had the pork. All excellent I have to say though not so impressed with the tart I had for dessert. The...More
Wow! What a response to my question. Publicly threatening to take legal action against a customer for their opinion (and sending it from a 'Lord' to try the make it more intimidating) is certainly a novel approach to public... More
Wow! What a response to my question. Publicly threatening to take legal action against a customer for their opinion (and sending it from a 'Lord' to try the make it more intimidating) is certainly a novel approach to public relations. It's not one I've read in any business textbook on how to build a business. Before you do so, could I suggest you check your facts. I think my review (01 June; Gastropub...) was fairly innocuous; I rated it with four stars and said the food was good. I only took issue with the prices relative to the food, especially £4 for a small ramekin of spinach - nouvelle cuisine went out in the 90s. My benchmark was the many similarly priced gastropubs where I have eaten. However, the response from the owner (and award-winning make-up/hair designer) was petulant, contemptuous and outright insulting. However, I thought it neatly condemned the establishment in her own words, so allowed it to go. Incidentally, my review - and the entirely inappropriate response - was read by 104 people in the first week. It was only when I saw an equally petulant response to a recent review (19 June 'crimsonave': 'food at lunchtime') that I felt compelled to ask whether you treat all customers who suggest not everything in the garden is rosey in such a contemptuous way. You did not answer this question directly, but the tone of your response gives the answer I need - and expected.