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Cancun Mexican Restaurant

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4409 Chapman Hwy, Knoxville, TN 37920-4366
+1 865-577-8881
11:00 - 22:00
Open now
See all hours
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
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27 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 27: English reviews
Level Contributor
5 reviews
5 restaurant reviews
Reviewed 13 October 2016 via mobile

So my friends and I like to go here because the food is actually good. But every single time the service is TERRIBLE. Tonight for example, we were completely ignored, it took them 15 minutes to DECIDE who would be our server. We finally ordered our food and after they brought it out he didn't come back again until we... More 

Thank Kelsey F
Level Contributor
72 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 11 July 2016 via mobile

First time there. Enjoyed the food. Clean restaurant but the service was lacking. Food was delivered quickly but after that we did not see our waiter. Was hard to get refills for our drinks. Would go back but would probably request a different server.

Thank Randy H
Knoxville, Tennessee
Level Contributor
27 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 18 May 2016

We drove through and brought home greens and chicke. As good as your grandma's cooking. It is a little crowded for lunch so come early.

Thank Shari B
Knoxville, Tennessee
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 March 2016 via mobile

Haven't been to this Cancun Restaurant in a long time. Had bad service then (approximately 8 years ago). Decided to take my wife on a date tonight and chose the Cancun on Chapman Hwy. Service was slow. When food did come out it was wrong. My food came back out shortly after taking back to kitchen, but my wife's never... More 

Thank David W
Gainesville, Florida
Level Contributor
5 reviews
3 restaurant reviews
Reviewed 10 December 2015

I eat a lot of Mexican and this is tops. Mucho gusto. The ingredients are fresh and the food is authentic! Great food, clean, great service, big portions, low prices. I want to marry this place!

Thank Curtis L
Seymour, Tennessee, United States
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 25 September 2015 via mobile

My husband and I try to make it here once a week . it is by far my favorite place in the area to eat. We have never had a bad meal here. Ordered wings last night for the first time and was surprised how good they were ! Service is always good, but if you want GREAT service ask... More 

Thank Nunyass
Knoxville, Tennessee
Level Contributor
32 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 24 June 2015 via mobile

A restaurant with quality food in South Knoxville is a welcome thing, but sadly Cancun can't pair it's quality food with quality service. Servers here are unusually rude and can sometimes be seen quarreling with other employees. If you catch them on a good day this is a good place to go for a drink and simple Mexican meal.

Thank JSC725
Tempe, Arizona
Level Contributor
3 reviews
Reviewed 14 October 2014

Had the cancun fajitas. The food was fresh, clean and an extremely large portion. Prices are very fair. Service was ok. A little slow, but I wasn't in any rush. Better than any of the local franchise spots around town.

Thank Scot D
Tulsa, Oklahoma
Level Contributor
305 reviews
189 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
Reviewed 2 May 2013

This was better than I thought it would. Large portions so order accordingly. I don't live near here so I couldn't take home the extras. I'll be back.

Thank Bob A
Knoxville, Tennessee
Level Contributor
15 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 25 January 2013

Not even close to good and/or authentic. It's simply another one of East Tennessee's sheltered inhabitants' misconceptions of what qualifies for good "Furren Food", translated-"Ethnic Cuisine". And it's overpriced when you consider that Mexican fare is generally accepted as one of the lowest food cost percentages out there. The place is dingy (not pronounced like 'dinghy'). Even the traffic routes... More 

1 Thank JimmyDeelicious

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    3.5 of 5 bubbles
Lunch, Dinner
Restaurant features
Seating, Takeout, Waitstaff
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 4409 Chapman Hwy, Knoxville, TN 37920-4366
  • Location: United States  >  Tennessee (TN)  >  Knoxville
  • Phone Number: +1 865-577-8881

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cancun Mexican Restaurant and other visitors
1 question
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Questions? Get answers from Cancun Mexican Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?