A restaurant that is designed for large parties should do better. We were a party of 11, with a reservation and they were able to seat us on time, which was great.
Server was overwhelmed so we went to the bar to order drinks. NO...cold sake at all (multiple offerings on the menu). Only 2 vodkas to choose from so I chose Gray Goose and asked for a double in a tall glass. As I watched the bartender pour, she only poured a single shot in a tall glass...then charged my husband for a double after I had walked away. When we ordered dinner, I ordered scallops...they have none. (We were there @ 6pm). The server was clearly told I am Gluten-Free, she even wrote it on the ticket.
The cook came out and proceeded to start the “show” which he had NO showmanship for our table. I reminded him I was Gluten Free. He smiled and proceeded to cook ALL the rice in soy sauce (non-gluten-Free) I asked him again about the sauce being GF. He didn’t even acknowledge me. Spoke to server about it. She explained it to him. Again, nothing done. I grabbed the manager. He offered to cook my meal in the back kitchen. I didn’t get my food until everyone @ our table was almost finished eating. My portions were more like scraps of meat and had NO seasoning since they don’t have ANY GF soy sauce in the entire restaurant. Yuk! Then we were charged for 2 orders of fried rice that I did not get and my husband didn’t want. Again, my entire party was up and ready to leave and we still didn’t have our check to pay. And yes, after all that, they still charged me for my full meal.
I won’t go back.More