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The Cheesecake Factory

700 Haywood Mall, Greenville, SC 29607
+1 864-288-4444
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Overview
  • Excellent31%
  • Very good27%
  • Average21%
  • Poor13%
  • Terrible8%
Travellers talk about
“cheesecake” (98 reviews)
“escabeche” (3 reviews)
“chicken” (20 reviews)
Open Now
Hours
CUISINES
Bar, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
LOCATION
700 Haywood Mall, Greenville, SC 29607
All Details
Write a ReviewReviews (234)
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1 - 10 of 232 reviews

Reviewed 6 days ago via mobile

This place is always slammed so plan when to go. The staff is very well trained and efficient. If u do a large party it may be challenging because they make u wait. I usually sit at the bar to get in/out quickly. All their...More

Thank TrekkingLobsters
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 days ago

Thank you for your kind review. We're so happy to hear you have great dining experiences with us! We can't wait for your next visit!

Reviewed 1 week ago

I can appreciate that there will be a wait on a Saturday evening; however, when other people came in after us and got seated before we did and had more people in their party than the two in mine, it causes you to feel overlooked....More

Thank Tamesha O
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Tamesha, we are so sorry for the waiting you had to endure. We would have been frustrated too! Our team should have better communicated any delay with the wait and please be sure we will address this with our staff. We are happy to...More

Reviewed 3 weeks ago via mobile

Did not disappoint- great food and service . Had the Crusted Chicken Romano ( my favorite ) cooked perfectly .

Thank theresah7471
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you very much for this review, Theresa. We're happy to hear you enjoyed this visit and we hope to see you back soon!

Reviewed 3 weeks ago

My husband and I like to stop in Cheesecake Factory for a late lunch and have eaten here several times, including with family and friends. The last couple of times we have been here, it has not been up to par for this establishment. Today...More

Thank Lynda13
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you...More

Reviewed 3 weeks ago via mobile

Saw several bad reviews and almost didn’t go, glad I went with my gut to give it a try. I enjoyed a burger with delicious mashed potatoes. My daughter could stop commenting how good her burger was “best burger I’ve ever had” she said.

Thank hollywood70
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your review! We're glad to hear you and your daughter enjoyed your meals and we look forward to your next visit!

Reviewed 4 weeks ago

I just ate at The Cheesecake Factory. I ordered Cashew Chicken. With my first bite, I broke a tooth. I showed my meal to the Waiter and he discussed with his Manager. They said that the meal was overcooked and what I broke my tooth...More

1  Thank lstogner
Reviewed 3 October 2018 via mobile

If you like a large menu with a lot of variety, this is your place! The food is good, plenty of special cocktails and a nice atmosphere. Staff is very friendly and good. The only down side is the wait. If you don’t get there...More

Thank Karen R
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 October 2018

Thank you so much for your review, Karen. We are very glad to hear that you enjoyed your experience with us! Thank you for your patience with the wait and we hope to see you back soon!

Reviewed 30 September 2018 via mobile

First time going. Took the family. Place was beautiful. Menu was awesome. So we ordered. My children’s food came out first. Then later mine came out. Now I don’t want to start until my wife gets hers. Now my kids finish their food. My food...More

1  Thank grayghostky
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 October 2018

Hello. Thank you so much for taking the time to provide feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything else you would...More

Reviewed 26 September 2018

We arrived on Sunday just after 12 noon. Yes, I knew it was a terrible time, and they were busy. Surprisingly, we were seated almost immediately. Our waiter was efficient enough for the most part. I tried the Pasta Napoletana, and it was wonderful! My...More

Thank Stetsonzhere
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 September 2018

Thank you for your feedback! We are so sorry for your experience at our restaurant. We hope you can give us another try. Next time, please let our staff or managers know if anything can be improved so we can do our best to make...More

Reviewed 19 September 2018

Previously not a CCF fan (wait times weren't worth the food quality) but had been allowing them to grow on me within the last year. Tried curbside to go today and was reminded why I don't frequent them. I hate unorganized, inefficient, slow crap service...More

Thank tallon69
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 21 September 2018

Hello. We are truly sorry for this experience with picking up your to-go order! We would have been frustrated too! Our team should have better communicated to you about the status of your order and we will address this with them. Thank you and we...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Meals
Lunch, Dinner, Brunch
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
10:00 - 23:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 00:00
Saturday
10:00 - 00:00
Location and Contact Information
  • Address: 700 Haywood Mall, Greenville, SC 29607
  • Location: United States  >  South Carolina (SC)  >  Greenville
  • Phone Number: +1 864-288-4444
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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