I visited Ken's Sidewalk Cafe while in Southern Oregon on a suprise visit to see my dad. Dad works in Canyonville and said he had been by before and it was really good so we drove over from Myrtle Creek. The menu is pretty extensive...and we quickly found things we wanted to order. Food was a little pricey for what they serve paying $30 for Onion rings, a chili dog, tea, and 6 Taquitos. The wait was not too bad considering how small the establishment is.
The service though turned out to be the major concern. Our food came out and my Taquitos came out covered in sour cream and cheese which were not mentioned on the menu and I have a severe dairy intolerance. My dad went to the pick up window to request a box and some new Taquitos, which he explained he would be happy to pay for. He planned to eat the original order.
The woman at the window ignored him as he tried to speak to her continuing to make a milkshake. He waited till she was done and asked again at which time she yelled at him very rudely to get away from the pick up window and get in the line at the order window. Dad attempted to again explain the situation and she returned to ignoring him. Dad was really upset.
So I went up and asked to talk to the manager. The owner Ken came to speak with me and I explained what happened. He said his employee was very busy so it was ok. I even asked him to clarify that he meant yelling at customers was ok? He said it was as she was busy. I was very shocked and we decided to box up all our food and go home.
The food was good. Best onion rings I've ever had, but honestly it wasn't worth the poor service. The fact they foster a work environment where being busy is a justification for being so unpleasant will ensure I don't return.More