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BurgerFi

8748 Mentor Ave, Mentor, OH 44060-6255
+1 440-974-6265
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Overview
  • Excellent22%
  • Very good42%
  • Average16%
  • Poor10%
  • Terrible10%
Travellers talk about
Open Now
11:00 - 21:00 Hours
CUISINES
American
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
8748 Mentor Ave, Mentor, OH 44060-6255
All Details
Write a ReviewReviews (97)
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1 - 10 of 97 reviews

Reviewed 2 weeks ago via mobile

Long, long wait for cold and I mean ice cold food and screwed up order. Other patrons were complaining but employees did not seem to care one bit. This place has really gone down hill since it opened and I will not return.More

Date of visit: November 2018
Thank Jim F
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 2 weeks ago

We would like to follow up with you regarding this review. Please contact us at wecare@burgerfi.com. Please include your name, the location visited, date visited, preferred method of contact, and a copy of your review. We look forward to hearing from you soon. Thank you....More

Reviewed 12 October 2018

Had too remake the burgers 3 times, how hard is Green Veg burger no sauce with grilled mushrooms, cheese burger with the works with grilled onions They kept making veg on buns with grilled onions and sauce, and plain burger with nothing on it ,...More

Date of visit: October 2018
Thank adunai2018
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 15 October 2018

We would like to follow up with you regarding this review. Please contact us at wecare@burgerfi.com. Please include your name, the location visited, date visited, preferred method of contact, and a copy of your review. We look forward to hearing from you soon. Thank you....More

Reviewed 2 October 2018 via mobile

Really good burgers made while wait. Not typical fast food great decor open kitchen friendly been there many timed

Date of visit: October 2018
Thank Gary C
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 4 October 2018

We are happy to hear you enjoyed your hot, juicy burger! :) We hope to serve you again soon. Thank you!   Warm Regards, Tyann M. Customer Care

Reviewed 27 August 2018 via mobile

Food was great! Love that it’s all antibiotic and hormone free meat. You pay a little more, but it’s worth it. Jared was very friendly and welcoming. Love the big fan!!

Date of visit: August 2018
Thank Tina N
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 29 August 2018

They say first impressions last forever. ;) We are so happy you enjoyed your visit and look forward to serving you again soon! Thank you!   Warm Regards, Tyann M. Customer Care

Reviewed 20 August 2018 via mobile

This restaurant is cafeteria style and you place your order at the cashier and pay there. They give us a buzzer to let us know when our order would be ready. It took nearly 30 minutes before our buzzer went off. My single patty bacon...More

Date of visit: August 2018
Thank perpetual_wanderer77
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 22 August 2018

Thank you for sharing your feedback and experience with us. Although all of our restaurants display warning signs regarding our use of peanut oil, and we use a highly-refined peanut oil that is not considered to be an allergen by the FDA, we are sorry...More

Reviewed 17 August 2018 via mobile

Food was just ok. Service was slow. Food was pricey for what you get and for as long as I waited, I wanted to be better. Wont be returning.More

Date of visit: August 2018
Thank Matt B
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 20 August 2018

We would like to follow up with you regarding this review. Please contact us at wecare@burgerfi.com. Please include your name, the location visited, date visited, preferred method of contact, and a copy of your review. We look forward to hearing from you soon. Thank you....More

Reviewed 9 August 2018

Enjoyed my meal everything was tasty, but it seems a bit over priced for what you get. Service was good, place was clean and the soda fountain is pretty cool.More

Date of visit: August 2018
Thank Thomas M
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 13 August 2018

Did you know that our burgers are 100% Angus beef that has never been frozen, is vegetarian fed, and has never been exposed to antibiotics, growth hormones, or steroids? This quality of beef is only used in 1% of the industry. Our fries are never frozen and...More

Reviewed 9 July 2018

Over priced for only so so food. Long want for food when no one was in the place. I went twice and still the same.so so food at a large inflated price.👎👎More

Date of visit: October 2017
Thank Robert W
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 10 July 2018

We would like to follow up with you regarding this review. Please contact us at wecare@burgerfi.com. Please include your name, the location visited, date visited, preferred method of contact, and a copy of your review. We look forward to hearing from you soon. Thank you....More

Reviewed 18 June 2018 via mobile

We were in the neighborhood and thought we’d try. I made the mistake of using the bathroom before we ordered. It was FILTHY! There was toilet paper left in several spots on the floor. Messes on the toilet seat. One sink was on continuously and...More

Date of visit: June 2018
Thank Agb2007
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 21 June 2018

We would like to follow up with you regarding this review. Please contact us at wecare@burgerfi.com. Please include your name, the location visited, date visited, preferred method of contact, and a copy of your review. We look forward to hearing from you soon. Thank you....More

Reviewed 14 March 2018

Outstanding burgers, which are served hot and somehow stay hot until the last bite. It is nice that this fast food-like restaurant serves beer. Décor is pretty sterile and it can be chilly on cold days. But, the burgers are hot. All in all it...More

Date of visit: January 2018
Thank JandC313
BURGERFI, Customer Care at BurgerFi, responded to this reviewResponded 21 March 2018

We are so happy to hear you enjoyed your tasty, hot burgers. :) We look forward to your future visits with us. Thank you! Warm Regards, Tyann M. Customer Care

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Questions & Answers
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Outdoor Seating, Seating, Wheelchair Accessible, Serves Alcohol, Television
Good for
Child-friendly, Kids
Open Hours
Sunday
11:00 - 21:00
Monday
11:00 - 21:00
Tuesday
11:00 - 21:00
Wednesday
11:00 - 21:00
Thursday
11:00 - 21:00
Friday
11:00 - 22:00
Saturday
11:00 - 22:00
Location and Contact Information
  • Address: 8748 Mentor Ave, Mentor, OH 44060-6255
  • Location: United States  >  Ohio (OH)  >  Lake County  >  Mentor
  • Phone Number: +1 440-974-6265
  • E-mail
Description
Your local BurgerFi isn’t some industrialized fast food giant. They were started in a gourmet kitchen, by gourmet Chefs. Not knowing fast food, the back of the house is built to be less burger joint, more five-star restaurant. When they needed a sauce, the Chefs didn’t call a food supplier. They started chopping. Mixing. Cooking. Making better choices. BurgerFi is better to people: serving only the finest natural, certified angus burgers, dogs, hand-cut fries, frozen custard, craft beer, wine and more. They’re better to the environment: each location is built to environmentally sustainable best practices and includes earth-friendly elements. And, they’re better to animals: sourcing from one of the best ranches in the country. Where cattle roam free. Breathe mountain air. Eat grass and are treated humanely. BurgerFi never waivers from this high standard. This doesn't come easy. Certainly not cheap. Truth is there are simpler ways to put a burger on a bun. But, they're not better.
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