I reviewed them in 2018 and had been a regular. However, since the covid struck, I couldn't go and my last visit was for my birthday(first one after our wedding, so was special) I am aware that Dastaan is not a fine dinning restaurant and...it's the food that matters. However, the service quality has gone down so much. While I made a special request over the phone when i make the reservation we get the good table in the restaurant for the special occasion, the person answering the phone hardly acknowledged my request and routinely booked us. When we visited we were the first customer on the night and the restaurant was super cold. We asked if the rad is on or if we can sit near the fan heater, the waiter said fan heater can't be put where we were and shrugged off. Food was ok still, and they've added more dessert so it was good. But many if not all of the staff were very unprofessional and nothing was done for the birthday celebration, no candle, nor message on dessert plate etc. Dastaan was a place i missed big time during my time away from the UK(I left for a while) and it was the first place i went once i was back here and I was so sad to see the service being terrible. Previously, there was a very good manager and i think that just makes the experience something to remember. The floor service is so bad it ruins the good food they serve.More