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Hilton at St George's Park Restaurant

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Newborough Road | St George's Park National Football Centre, Burton upon Trent DE13 9PD, England
+44 1283 240444
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61 Reviews from our TripAdvisor Community

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Showing 59: English reviews
London, United Kingdom
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 26 October 2016

This is a lovely hotel, but it's let down by the food (at least in the evening). We ate in the bar and the service was pretty dire. We were ignored when we came in and then when we queried one of the items (a so-called platter of bread, which was supposed to come with pesto and balsamic, but had... More 

Helpful?
Thank JennyJenk
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear JennyJenk Thank you for taking a moment to share your experience, we are pleased to hear that you thought our hotel was lovely. We are really disappointed that you did not enjoy your time in our Restaurant, please accept our sincere apologies. Please be assured that this is not an indication of the level of service which we deliver... More 

Staffordshire
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 13 October 2016 via mobile

I had booked afternoon tea for 6 of us for my mum and her best friends birthday. We had been back in May for afternoon tea and were impressed so thought we'd come back. We arrived at 2.15 to be told our table wasn't ready and to wait in the bar and they would come and get us. We were... More 

Helpful?
Thank lolabunny
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear lolabunny Thank you for taking the time to post your review, following your return visit to St George’s Park. We are extremely sorry to hear that your afternoon tea experience was very disappointing and not as you had hoped, please accept our sincere apologies and be assured that this is not an indication of the level of service which... More 

Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 September 2016 via mobile

Staff very helpful, extremely fast service and food was delicious. Everything extremely clean and you really do get the most out of your money

Helpful?
Thank jayde a
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear jayde a Thank you so much for taking a moment to share your experience. We are so pleased that you enjoyed your meal in the Restaurant and that you thought the food was delicious and we really do appreciate your kind comments regarding our team members. Once again thank you for your review and we do hope to welcome... More 

Barnstaple, United Kingdom
Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 July 2016

We were staying at the hotel and decided to have an evening meal at the restaurant, on their outside area. Service was great, food was very good. One small problem with drinks taking about 5 minutes was soon rectified and charge removed from bill, didn't need to but was appreciated.

Helpful?
Thank scottcleverdon
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear scottcleverdon We are so pleased you enjoyed your stay with us and it’s good to hear that our team were able to make it right for you. We hope to see you again very soon. Kind regards Nicola Underhill General Manager More 

Tamworth, United Kingdom
Level Contributor
63 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 22 July 2016

Note: Following a negative review about the Hilton at St George's Park, I was invited back to see if things had improved. Here is my review. As previously noted in my other review, the Hilton complex at St George's Park is absolutely huge. Down a long drive in the middle of the countryside, you will find the modern, but grand,... More 

Helpful?
Thank Honey-and-George
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear Danny F We are so delighted that you enjoyed your afternoon tea experience, thank you so much for sharing. We hope to see you again very soon. Kind regards Nicola Underhill General Manager More 

Sheffield, United Kingdom
Level Contributor
81 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 139 helpful votes
3 of 5 bubbles Reviewed 28 June 2016

Ate here during a 2-night stay with colleagues. We booked a table for 8 o'clock but it took an absolute age to get our food. The restaurant was reasonably busy although not fully opened up so not exactly packed to the rafters. Starters took almost an hour to arrive - most of them were soup! Those that didn't order starters... More 

Helpful?
Thank MaldivesJunkie
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear MaldivesJunkie Thank you for taking a moment to share your experience, we are disappointed that you did not enjoy your time in the restaurant, please accept our sincere apologies. Our promise is to ensure every guest feels cared for, valued and respected and we didn’t deliver exceptional service on the night which is what we strive to do, we... More 

Birmingham
Level Contributor
339 reviews
185 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 26 June 2016 via mobile

Excellent value Extensive range of teas and cakes Sandwiches mediocre Scones warm and delicious Liked presentation on the shelves Service was enthusiastic, if a little slow Lovely views and feel to restaurant although was pretty quiet Would recommend

Helpful?
Thank CSP83
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear CSP83 Thank you so much for your review, it’s great to hear that you enjoyed your afternoon tea experience. Thank you also for your recommendation, we hope to welcome you back soon. Kind regards Nicola Underhill General Manager More 

Tamworth, United Kingdom
Level Contributor
63 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed 30 May 2016

As a pre-birthday treat, my Mum took me to The Hilton at St George's Park for afternoon tea. On arrival, the complex is huge, and looks alright, with the large open reception lobby. We headed round for the restaurant, which had only one table of diners on a Sunday at 3:30pm, on a Bank Holiday weekend... Not a good sign.... More 

Helpful?
Thank Honey-and-George
GM_Nicola_U, PA to the General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear Danny F Thank you for taking a moment to share your experience. It was great to speak with you today and thank you for allowing me to make this right for you. We look forward to welcoming you back. Kind regards Helen Statham PA to the General Manager More 

Yoxall, null, United Kingdom
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 May 2016

Went here in a group. Three of us became I'll the following day. All had eaten the same starter. The hotel wrote stating that the illness was nothing to do with the meal. You decide

Helpful?
Thank Mark H
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear Mark H I'm sorry to hear you weren't satisfied with our feedback. We thoroughly investigated your allegation following a rigorous procedure and wrote to you confirming we could find no evidence to support the allegation that we were responsible. Please also note that no one else made any reports of illness to us. Thank you once again for your... More 

2 reviews
1 of 5 bubbles Reviewed 7 January 2016 via mobile

Visited on a Sunday for afternoon tea. Picked this location over quite a few as the website and photos looked great. Arrived at the restaurant with only two other diners seated, was greeted by a waitress within 5 minutes and ordered our tea. Cakes and sandwiches arrived but they were just 'plonked' on the table with no explanation. We were... More 

Helpful?
Thank Lia H
GM_Nicola_U, General Manager at Hilton at St George's Park Restaurant, responded to this review

Dear Lia H Thank you for taking a moment to share your experience, following your visit for afternoon tea. We are so disappointed to hear that your customer journey was dissatisfactory and that you were not made to feel special in any way during your time with us. Firstly please accept our sincere apologies, we are sorry that the afternoon... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
European, British, Bar, Pub
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Business meetings
Location and Contact Information
  • Address: Newborough Road | St George's Park National Football Centre, Burton upon Trent DE13 9PD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Staffordshire  >  Burton upon Trent
  • Phone Number: +44 1283 240444

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hilton at St George's Park Restaurant and other visitors
1 question
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Lichfield, United Kingdom
4 months ago

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Questions? Get answers from Hilton at St George's Park Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?