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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Meals
After-hours
FEATURES
Takeout, Seating, Serves Alcohol, Delivery, Reservations
Reviews (95)
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Traveller rating
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Reviewed 21 November 2023 via mobile

visited here with my partner and 2 friends. we had the worst expirience of our lives. our chips was stone cold they was then replaced and then the chicken balls was stone cold then got replaced to chicken balls that wasn’t cooked and the batter...wasn’t cooked ( pink chicken ). We called them up and they was aggressive over the phone and demanded we went down. we then went to the restaurant and got verbally abused and attempted assault outside the restaurant by management. Do not reccomend to anyone. stay away.More

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2023

We first ate here 15 years ago and were yearly regulars until Covid lockdown. We revisited this week and so disappointed... :-( This place is now an insult to Chinese food and has tried unsuccessfully to reinvent itself with colourful wallpaper and a lick of...paint; it hasn't worked! Food: We ask the owners / management, this question : how and why have your food standards dropped to this level? Hot food sat in bain maries, blasting out steam throughout the restaurant, steaming up the walls and windows, so much, it's like sitting in a sauna! Mentioned this to waitress who kindly opened the front door. The food in the buffet troughs had been sitting there a long time: most of the sauces had a skin on the top, chicken dishes heated for so long they were dried out or lost flavour, vegetable roll and onion ring fillings had turned to mush, dried out scraps of duck, mushy noodles and rice :-( the list of dreadful dishes goes on! We managed to salvage a meal by requesting freshly cooked dishes eg noodles and chicken balls + cucumber slices, but still well below expected quality for the price. Definitely not worth £15 per person. While we were there, lots of drivers collecting large bags of takeaway orders - so are the management focusing on the Takeaway / Just Eat service and totally neglecting the in house option? Additional : Toilets : no handle on women's toilet, so no escape once inside! A concern for young children and those with mobility difficulties. Men's toilet: no paper towels to dry hands. Unfortunately, we will NEVER VISIT again, unless the freshly cooked authentic Chinese food, that used to be served, RETURNS. However, there was one BRIGHT Shining SUPER STAR working here.. a COURTEOUS, UNDERSTANDING, TALENTED YOUNG WOMAN Who Tried HER VERY BEST TO FIX ALL THE ISSUES... SHE WAS TOTALLY CUSTOMER FOCUSED in MANAGING ALL THE COMPLAINTS AND WORKING ABOVE HER POSITION, DEALING WITH PROBLEMS CAUSED BY THE MANAGEMENT... SHE SHOULD BE WORKING AT THE RITZ WITH HER SKILLS - NOT HERE! There are plenty of other places to eat in Rushden, so unless this place completely transforms its in house dining experience, SPEND YOUR MONEY ELSEWHERE .More

Date of visit: November 2023
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Reviewed 7 October 2023

Had a delivery from Oriental yesterday. Had to wait a little longer than expected but it was well worth it Every part of the meal was fresh and tasty and the staff who took the order, although busy, was very efficient...Well worth the wait...food as...it should be done...More

Date of visit: October 2023
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Reviewed 17 September 2023

Wouldnt recommend, cutlery wasnt clean, chicken curry was raw inside, delivery driver using bad language in front of my children, recieved an apology but should never have happend in first place, not professional. 9 of us attended and we all got dodgy stomachs next morning......this place needs environmental health to visit...More

Date of visit: September 2023
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Reviewed 16 June 2023

Unfortunately I would suggest you give this place a wide berth until some serious changes are made. It seemed the restaurant was being run by 2 very young girls, who were trying their best. The building is clearly in need of a good clean and...repaint. Table and chair coverings are dirty. Many of the food trays on the buffet were almost empty and food in them looked like it had been there a while with sauce dried and congealed in the bottom. My husband tried some satay chicken and couldn’t bite into it as it was rock solid. Very disappointed.More

Date of visit: June 2023
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Reviewed 1 June 2023

Omg never again, booked with friends 4 of us in total for 18:30 sitting, when we went for the buffet food most of the trays were empty of nearly empty, we asked the lovely young waitress if she could get more food out for us,...example no ribs no chicken balls no duck, man came out of kitchen and made a list, after eating some of what was available some noodles arrived and prawn toast and duck, exited we thought we are okay, absolutely awful, only enough duck for two of us with what can only be described as dried withered pancakes, no more arrived, no ribs all evening not much of anything worth eating really, all the main things you would go for was empty or what was left was stuck to the bottom of the trays, so disappointed with the whole experience and whatever you do if you go dont look up as their is mold around the aircon unit and around the top of the walls and as for the toilets disgusting both mens and ladies, imcompitant management obviously running the place, worst review i have ever had to write, felt sorry for the young waitress, she looked embarrassed. And we paid £60 for the 4 of us without the drinks.More

Date of visit: June 2023
Helpful?1  
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Reviewed 20 May 2023

Absolutely disgusting! 1830 20/5 The restaurant was being 'run' by two teenage girls and was an absolute state. There were no serviettes. There were no tongs for the vegetables or pancakes. Sauce pots/condiments were empty. The buffet food trays were full of congealed sauce and...onions - nothing was being refilled as the kitchen was clearly concentrating on deliveries. We were so dissapointed as we thought the place had improved based on our last visit. You could almost put up with the mould on the walls if the food was good - but it was truly pitiful. We won't be back now - game over!More

Date of visit: May 2023
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Reviewed 22 April 2023

Takeaway NEVER arrives!! TWICE let down!! NEVER again!! Then have to wait to get money back!! Rubbish!!

Date of visit: April 2023
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Reviewed 10 December 2022 via mobile

I haven't been here for well over a year. The place was an absolute dump, staff unfriendly and the buffet food was poor quality. We decided to give it another go and were so pleasantly surprised we've been back again the same week. The place...has been decorated and feels a lot cleaner than before. The tables and chairs are covered and not sticky. The food was hot and tasty, a few of the buffet options still involved a hunt for the meat - but infinitely better than before. The students working there are friendly and interested in their jobs - hats off to them! So why not five stars... Well the delivery staff make an absolute racket when they come in shouting from one end of the restaurant to the other and member of the family who run the place thought leaving the front door open while smoking outside was ok. It was freezing inside and quite unpleasant to eat through the cigarette smell.More

Date of visit: December 2022
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Reviewed 14 August 2022 via mobile

Ordered via just eat(no that doesn’t give the restaurant no liability, they, by law, have to ensure that their partner’s delivery to a service level the restaurant want/need) Okay, so pre ordering, just Eats states delivery 30-50 mins, fair enough……. Then order confirmed, some how...now 50 mins - 1hr 10 mins delivery….. interesting but nothing new with just eat. So in a nutshell, 1hr 20mins after order time (bearing in mind I was initially told, maximum 50 mins, then 1hr 10 mins) I called the restaurant. Told the usual, kitchens been busy, Just Eat got times wrong as they’re automatic, none of which are valid reasons for lack of customer service. Oh and during this time, I had received my message from Just Eat, saying ‘Enjoy your food’…. Really? How? I didn’t have it, so how could I?? Food turns up 15 mins after altered delivery time from max 50 mins to 1hr 10mins, so yes 1hr 25 mins after ordered. Lessons learnt….. none by the restaurant, as don’t use ridiculous excuses, don’t blame partners for your lack of being able to deliver on time, or don’t use said partners if their info is incorrect!!! Food after that was pretty cold when arrived (sure there were multiple deliveries and I was at the end of said delivery). Overall very disappointing experience!More

Date of visit: August 2022
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Reviewed 24 July 2022

My partner and myself have been eating here several times a year over the last 16 years as it was our favourite restaurant and was worth the 12 mile journey, until our recent visit as the standards have now gone down, food dried out and...not topped up, a grubby appearance to chairs and tables, and our table had fresh sliced mushrooms on the seats and looked like someone had been preparing food there before we arrived instead of in the kitchen. Some of the staff are students who were not particularly friendly. The owner was also looking after a young baby at the same time as working and the table next to ours had baby toys, baby food etc and other baby things all over it making it a bit of an eyesore. In the past this was a lovely authentic Chinese restaurant but now resembles a tacky cafe, it is such a shame that it has had gone downhill. Most of the food was good, but the coke cola was warm and flat with no ice cubes. However Buffett cost was very reasonable, but I doubt that we will go there again unfortunately.More

Date of visit: July 2022
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Reviewed 21 June 2022 via mobile

Myself and my friends visited oriental gourmet this evening. We have been eating at this restaurant for some time and have always had a great time. The waitresses were very attentive and efficient. The buffet was very clean and full. The food was amazing as...always so thank you to you all for a great evening. Look forward to our returnMore

Date of visit: June 2022
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Reviewed 8 June 2022 via mobile

Terrible customer service by the staff after enquired that wrong dish was sent. Girl on the phone was rude and slammed the phone down after I asked why it would take an hour to resend one dish. Such a shame as used to be a...great takeaway but won’t use again if this is the attitude to customersMore

Date of visit: June 2022
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Reviewed 12 March 2022

if you like cold congealed food a poor service this is the place for you poor service most of buffet trays were empty or been sitting there hours save your time a money food worst than poor staff well say no more avoid

Date of visit: March 2022
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Reviewed 4 June 2021

I was forced to spend over £12 to get the delivery as an option. Then a £1 delivery charge and a 50p service were added. When it arrived, the delivery staff refused to bring it upstairs to my front door (flats 1st floor), repeatedly claiming...the door wouldn't open. When I went down the door was open and as he handed it to me he said "you no tip, I no bring it up." This is despite being charged £1.50 for the online-delivery and, having to order extra for delivery to even be an option Total=£14. To top that he had a child in tow, suggesting I am taking food from his child's mouth. The Set-meal-for-one was anaemic, no Pak Choi, no ginger, no hint of chilli, no aroma of 5 spice. Only flavours were sweetness, and lots of onion: chicken and onion in sweet sauce. Egg fried rice had no egg in it, wasn't fried, and was a basmati rice. I really feel this place has really lost it's way. Only clue for a recipe is lots of places to save on ingredients. No idea of customer service, damn near hand out begging. So no, only madness would make me order here again.More

Date of visit: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Tanya R
27 September 2017|
AnswerShow all 2 answers
Response from Mandyxx76xx | Reviewed this property |
13 for adults 7 for children Not worth it
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ORIENTAL GOURMET, Rushden - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Oriental Gourmet

Yes, Oriental Gourmet offers takeaway services.

Yes, Oriental Gourmet offers delivery services.

Oriental Gourmet is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 3.5
  • Value: 3
  • Atmosphere: 3.5