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The Slug and Lettuce

€€ - €€€
Bar, British
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9 High Street, Harpenden AL5 2RT, England
441582764624
Website
Today
09:00 - 01:00
Open now
See all hours
Hours:
Sun - Wed 09:00 - 23:00
Thu 09:00 - 00:00
Fri - Sat 09:00 - 01:00
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175 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Went in for lunch and immediately noticed all the staff sitting around at the back of the restaurant. They were having a very nice time chatting to each other. I sat down with my fiend and waited for them to serve us. This never happened so I had to go and ask them to help. They told me that it... More 

Helpful?
Thank Addabr
Slug and Lettuc... H, General Manager at The Slug and Lettuce, responded to this review

Hi Addabr I'm so sorry that you had a bad experience with us, please can you let me know the date and time of your visit so that I can investigate this with the team that was working at the time? Our email is: slugandlettuce.Harpenden@stonegatepubs.com Kind Regards Heather More 

Kingswinford
Level Contributor
105 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

Staff really don't seem too bothered about customers in the slightest. Huge wait for the food to actually come out, no cutlery OR Condiments bought out, had to go and ask for them, asked for vinegar twice and still not bought over, ended up going and fetching it myself from the unit where the staff fetch the condiments. food itself... More 

Helpful?
Thank JakeOrangeST
Slug and Lettuc... H, Manager at The Slug and Lettuce, responded to this review

Hi Jake, Thank you for your feedback, as always it is very much appreciated. We would like to apologise for the staff shortage we are experiencing at present. We are currently in the process of employing more staff members and will hopefully have an adequate level as soon as possible. Unfortunately our 50% stopped around 6 months ago, but we... More 

Level Contributor
60 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

The staff do not portray a friendly disposition and there is no warmth in the service they provide, it all seems to be a chore. Not helped by little or no service at the tables and a very long wait for the order to be served. It is quicker to go to the bar to order and amazingly it takes... More 

Helpful?
Thank Enda S
Slug and Lettuc... H, Manager at The Slug and Lettuce, responded to this review

Hi Enda, Please let me apologise for the way you felt on your last visit to us here at the slug and lettuce, Harpenden. Unfortunately we no longer provide table service and all your drinks and food is now ordered and paid for at the bar. There should have been a sign near the front door stating this and I... More 

Luton, United Kingdom
Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

We had drinks which were fine and as expected . There were limited staff , there was no table service

Helpful?
Thank Lesley F
Slug and Lettuc... H, Manager at The Slug and Lettuce, responded to this review

Hi Lesley, Thank you for your feedback, as always it is very much appreciated. I'm glad you enjoyed your drinks when you last visited us. We would like to apologise for the staff shortage we are experiencing at present. We are currently in the process of employing more staff members and will hopefully have an adequate level as soon as... More 

Harpenden, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 3 weeks ago

We went to the Slug & Lettuce for a family lunch hoping it would have a good kids menu and be reasonably priced. I ordered Fishcakes which they didn't have any of so had to chose an alternative, which was disappointing to start with. We had to wait quite a while for our food, when it finally arrived my son's... More 

Helpful?
Thank ELD69
Slug and Lettuc... H, Manager at The Slug and Lettuce, responded to this review

Hi, First let me apologize for the quality of service you received on your recent visit. As a S&L brand, we pride ourselves in the quality of service and customer's satisfaction. In regards to recent happening, we would like for you to email us to rectify this situation with a very tidy solution. email: slugandlettuce.Harpenden@stonegatepubs.com Looking forward to hearing from... More 

Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 13 January 2017 via mobile

It can widely vary at the slug and lettuce. Sometimes you can be waiting ages just to get your drinks order taken. Other times ( I'd not overly busy) you can be seen too in 10mins- Food is good but double check any offers you have before you place your order- I found out the hard way.

Helpful?
Thank Jules C
Slug and Lettuc... H, Public Relations Manager at The Slug and Lettuce, responded to this review

Hello Jules, Could you please send us an email about your last visit to us? We'd like to know exactly what happened with the offers? Could you please email slugandlettuce.harpenden@stonegatepubs.com Thank you, Ashley Weekes, Sales Manager More 

London, United Kingdom
Level Contributor
60 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 6 January 2017 via mobile

A really mixed group of folk from 18 to 70 ...... so any age should feel comfortable coming here for a late drink and a dance. Good atmosphere with music that gave a party feel - pleasantly surprised.

Helpful?
Thank Bobmojito
Slug and Lettuc... H, Guest Relations Manager at The Slug and Lettuce, responded to this review

Hello BobMojito, I'll let the team (and the DJ) know you enjoyed the atmosphere last night! Everyone is always welcome at Slug and Lettuce Harpenden! See you again soon, Ashley Weekes, Events and Sales Coordinator More 

1 review
4 of 5 bubbles Reviewed 1 January 2017 via mobile

Came to the slug and lettuce on New Year's Day with my family and had a very good experience. Food and staff was lovely. Would definitely come again.

Helpful?
Thank Dannica-jade W
Slug and Lettuc... H, Guest Relations Manager at The Slug and Lettuce, responded to this review

Hello Dannica-Jade W, We are glad you enjoyed your visit to Slug & Lettuce Harpenden, and we hope to see you again soon! Thank you for your kind words about our staff, I will let them all know you enjoyed your stay! All the best wishes for the new year, Ashley Weekes, Events and Sales Coordinator More 

Cheshire
Level Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 22 December 2016

I used to like this place. They did standard food at standard price. Suddenly the menu was changed and made a bit fancy for some reason. I don't go any more. Pretentious food has no place in an ordinary venue such as this.

Helpful?
Thank tango15
Slug and Lettuc... H, Guest Relations Manager at The Slug and Lettuce, responded to this review

Hello Tango15, We are sorry hear that you do not like our new menu. Unfortunately, the choice of menu is decided by our food team, based at our head office, and has been instated across all of our venues within the brand, and is unlikely to change in the near future until we update our menu. We are sorry you... More 

Merenberg, Germany
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 15 December 2016

I have most usually taken the family there for Breakfast after church on Sundays. It does serve a good English Breakfast and the children like their Pancakes. It can, however, be noisy with people celebrating whatever,

Helpful?
Thank Bahamiajohn
Slug and Lettuc... H, Guest Relations Manager at The Slug and Lettuce, responded to this review

Hello Bahamiajohn, Thank you for complimenting our Full English Breakfast and Pancakes. We hope you continue to join us on Sunday's (despite our louder guests). Thanks again, Ashley Weekes, Events Manager More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$7 - US$19
Cuisine
Bar, British
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments
Good for
Bar Scene, Child-friendly, Kids, Groups, Cheap Eats
Open Hours
Sunday
09:00 - 23:00
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 00:00
Friday
09:00 - 01:00
Saturday
09:00 - 01:00
Location and Contact Information
  • Address: 9 High Street, Harpenden AL5 2RT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hertfordshire  >  Harpenden
  • Phone Number: 441582764624

Questions & Answers

Questions? Get answers from The Slug and Lettuce staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?