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Benihana

€€ - €€€
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23611 Chagrin Blvd, Cleveland, OH 44122-5540 (Between Richmond & Green Road)
+1 216-464-7575
Today
11:30 - 14:30
17:00 - 22:00
Open now
See all hours
Hours:
Sun 12:00 - 21:00
Mon - Thu 11:30 - 14:30
17:00 - 22:00
Fri 11:30 - 22:30
Sat 12:00 - 23:00
More Info
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36 Reviews from our TripAdvisor Community

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Showing 35: English reviews
St. Augustine, Florida
Level Contributor
31 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW via mobile

Polite staff. Great food. Elevator was broke and the restaurant is down stairs. If you can't walk up and down stairs then don't go there. From restaurant the bathrooms are up another set of stairs.

Helpful?
Thank Chrissy H
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 January 2017

I ave not been to other Benihana locations other than this one in the Cleveland area. But for the last couple of visits it has certainly not been worth the price. Since part of what you are paying for is the experience of entertainment while you are dining by the chef this definitely has not been the case. Last night... More 

Helpful?
1 Thank carrie d
Cleveland, Ohio
Level Contributor
2 reviews
1 of 5 bubbles Reviewed 2 December 2016

Came here to celebrate my girlfriend's birthday. Our "cook" was absolutely awful. Not only did he mess up the one trick he tried by hitting the table behind ours with a tray, he cooked the food in a messed up order that had people with only grilled onions on their plate for at least 10-15 min while others had chicken.... More 

Helpful?
Thank Shannon5454
Benihana M, Guest Relations Manager at Benihana, responded to this review

Thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Please take a moment to complete our contact form at http://www.benihana.com/contact/ and select Guest Relations as your category for our team to reach back to you. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to... More 

Ohio City, Ohio
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 November 2016

We had a good time and a good meal! i am a vegetarian and the food was really awesome! My husband enjoys seafood and chicken and he enjoyed his meal as well. Definitely make reservations because if you don't you may miss out!

Helpful?
Thank mareesah2016
Cleveland, Ohio
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 8 November 2016

Yesterday my family and I celebrated my son's second birthday at Benihana, in which we received the worst service and diminished the overall experience. From the time of arrival, things began to take a turn for the worst. I had a party of 10, one of my guest arrived 5 mins late as she is disabled, when I asked my... More 

Helpful?
1 Thank Martinae G
Benihana M, Guest Relations Manager at Benihana, responded to this review

Thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Please take a moment to complete our contact form at http://www.benihana.com/contact/ and select Guest Relations as your category. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato. More 

Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 29 July 2016 via mobile

Went for lunch. Prices expensive. Main dish to salty to eat. Steak over done. Not very busy. Server not friendly. Talked with manager, meal was remade. Each time I visit here I get disappointed. It used to be my favorite place.

Helpful?
2 Thank Sheryl U
Chagrin Falls, Ohio
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 June 2016

We went here to eat for Father's Day. We live in the area and hadn't been in a year and a half so I was skeptical based on not so great recent reviews. We were promptly seated and served. The food was up to par with what Benihana normally should be. Our salads had a little too much dressing but... More 

Helpful?
Thank AKQ1019
Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 18 June 2016 via mobile

Was able to walk in without reservation. But waited 15 minutes to get seated, for a Friday night it was not busy. Only four habachi tables with guests and only three chefs! For food portion it was less than before. Prices higher than before. Service was slow and not often. Our chef said all the old chefs went to a... More 

Helpful?
1 Thank Sheryl U
Canfield, Ohio
Level Contributor
40 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 7 May 2016 via mobile

Have been dining at this Benihana for over 10 years. In the last 2 years they have gone downhill horribly. It's all poor management. It's not the staff's fault, they're just underpaid and under-trained. The service from check-in to check is terribly sub-par. Nowhere at the level that this caliber of restaurant USED to demand. A few months ago a... More 

Helpful?
1 Thank bob w
BrandCommunication, Guest Relations Manager at Benihana, responded to this review

On behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review with us. More 

Cleveland, Ohio
1 review
1 of 5 bubbles Reviewed 26 April 2016 via mobile

I can't even rate it a one because it was such a horrible experience the hostess was rude the manager was very rude after two an a half hour and still not eating eight of our party left that was the worst service ever will not return again.

Helpful?
Thank Lisa S

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Average prices
US$30 - US$30
Cuisine
Japanese, Sushi, Asian
Meals
Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Wheelchair Accessible
Dining Style
Casual Dining
Good for
Groups, Business meetings, Child-friendly
Open Hours
Sunday
12:00 - 21:00
Monday
11:30 - 14:30
17:00 - 22:00
Tuesday
11:30 - 14:30
17:00 - 22:00
Wednesday
11:30 - 14:30
17:00 - 22:00
Thursday
11:30 - 14:30
17:00 - 22:00
Friday
11:30 - 22:30
Saturday
12:00 - 23:00
Location and Contact Information
  • Address: 23611 Chagrin Blvd, Cleveland, OH 44122-5540
    (Between Richmond & Green Road)
  • Location: United States  >  Ohio (OH)  >  Cleveland
  • Phone Number: +1 216-464-7575

Questions & Answers

Questions? Get answers from Benihana staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?