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Benihana

920 Merchants Concourse, Westbury, NY 11590-5199
+1 516-222-6091
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Overview
  • Excellent23%
  • Very good31%
  • Average19%
  • Poor12%
  • Terrible15%
18 Jun 2018
“My Father’s Day meal”
7 Apr 2018
“Great place to take your family and friends. Food is great and fun place”
Closes in 27 min
11:30 - 14:30 Hours
CUISINES
Japanese, Sushi, Asian
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
920 Merchants Concourse, Westbury, NY 11590-5199
All Details
Write a ReviewReviews (71)
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1 - 10 of 67 reviews

Reviewed 3 days ago via mobile

What a disgusting place. Talk about money hungry, low quality, inhospitable people. This place is horrible! We went on a Sunday with reservations that noted we were celebrating a birthday. They jammed our party of three into a table of 11. So basically five different...More

Thank Deanna C
Reviewed 3 weeks ago via mobile

Waitress changed tips amount on the receipt!!! Food was average and service was not great but I still left $10 tips on the credit card receipt. I checked my bank statement few days after, the amount appeared on my bank statement became $50 more!! Apparently...More

Thank Danielle X
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 2 weeks ago

Danielle, thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Please take a moment to contact Guest Relations via benihanalistens.smg.com/ for our team to reach back to you. Your feedback helps us to make improvements and we’re hopeful that...More

Reviewed 7 August 2018 via mobile

It was birthday dinner night for the misses. We hadn't experienced Benihana for many years, so this refreshing. Our daughter never experienced the ambiance of this restaurant. I hadn't reserved a table as we were undecided about dinner until the last minute. We arrived to...More

Thank daddyblaize
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 10 August 2018

On behalf of the Benihana team, we are happy to have provided you with a 5-star experience!

Reviewed 30 July 2018 via mobile

Habachi is my all time Favorite food. Every year I look forward to celebrating by birthday at Benihana's. It's a 30 min drive for me.....but when the food is right...it's worth the hike. Everything is always fresh, consistantly good and even if you've seen all...More

Thank LadyFaithSmith
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 6 August 2018

Faith, On behalf of the Benihana team we look forward to serving you again!

Reviewed 25 July 2018 via mobile

Our experience was a really bad,we don't recommend it , the price you pay for the food you are getting it's not worth it, very expensive, and the food isn't that great, rather get Japanese food in the Mall, please stay away from this place

Thank GAMIN Z
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 31 July 2018

Gamin, Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato. If you would like to get in touch with our Guest Relations team, please do so via: benihanalistens.smg.com/

Reviewed 20 July 2018 via mobile

one star is obligatory... I am passing this review on from my Mother, she is not a yelper but I was there... I have been to Benihana for special occasions many times. We were there with 9 family members tonight to celebrate my daughter's birthday. ...More

Thank MosheZ26
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 23 July 2018

Moshe, on behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. If you have not done so already, please contact Guest Relations via benihanalistens.smg.com/. Our team would love to follow up with you, as your...More

Reviewed 18 June 2018 via mobile

We made a reservation for 6:30 and even though we were 40 minutes early we were seated at 6:30, which I did not mind. The restaurant has about 12 hibachi table and in my count 5 chefs that day. We had an older Asian chef....More

Thank JBartlett1
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 25 June 2018

J, Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

Reviewed 8 April 2018 via mobile

The original management team running this restaurant 5 years ago ran this place well. They are no longer here. If corporate took care of these gentlemen, this restaurant would be run better!

Thank sushiguy79
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 10 April 2018

On behalf of our team here at Benihana, we would like to thank you for taking the time to provide us with feedback. We will be sure to share it with our Guest Relations Team.

Reviewed 7 April 2018

I have been bringing my children here for their birthdays since they were 5 years old. It has become a tradition and i always know that they will eat well here. They love the food and really love watching them cook it. It a fun...More

Thank Shpresa N
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 9 April 2018

Shpresa, On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

Reviewed 5 April 2018

We ordered fried rice from there my granddaughter was eating her rice and found a thumbscrew, we called not one of there management ever responded to us only said manager will be there tomorrow, tomorrow came and went it’s a shame we as family go...More

Thank 156marilynd
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 6 April 2018

Marilyn, we apologize for the inconvenience. Can you please fill out our online contact form so we can follow up? benihanalistens.smg.com/

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$30 - US$30
Cuisine
Meals
Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Takeout
Dining Style
Casual Dining
Good for
Child-friendly, Kids, Groups
Open Hours
Sunday
12:00 - 22:00
Monday
11:30 - 14:30
16:30 - 22:00
Tuesday
11:30 - 14:30
16:30 - 22:00
Wednesday
11:30 - 14:30
16:30 - 22:00
Thursday
11:30 - 14:30
16:30 - 22:00
Friday
11:30 - 23:00
Saturday
12:00 - 23:00
Location and Contact Information
  • Address: 920 Merchants Concourse, Westbury, NY 11590-5199
    (Old Country Rd)
  • Location: United States  >  New York (NY)  >  Long Island  >  Westbury
  • Phone Number: +1 516-222-6091
Description
Prepare for a dining experience unlike any other. Watch as your personal chef performs the ancient art of Teppanyaki. Listen as razor-sharp blades slice through tender steak and juicy chicken. Take in the aroma of sizzling shrimp, lobster and savory vegetables. Or visit our sushi bar, where your sushi chef will prepare fresh nigiri, sashimi and specialty rolls, all with the same flair that made Benihana a legend in Japanese cuisine.
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