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Our Heritage Cafe

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2468 Mound Rd., Holiday Inn, Waterloo, NY
+1 315-539-5011
17:00 - 22:00
Open now
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Sun - Sat 17:00 - 22:00
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41 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 41: English reviews
Baldwinsville, New York
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 1 March 2017

bartender/server, cindy, was truly exceptional - very friendly, not overbearing, just a really good person - and scott, the chef/server, truly knows how to cook a fabulous steak sandwich - best i've ever had, and not philly style!!

Thank william p
Simsbury, CT
Level Contributor
45 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
Reviewed 16 December 2016

The best I can say is it was consistently poor. Understaffed, as an excuse the waitress said, "no customers came in until 8(PM) last night," THe Heritage DR opens at 5PM. She only had 3 couples and that was obviously too many. There was never anyone immediately visible to seat you. We thought to be fair we would give it... More 

Thank hobbittravel
Level Contributor
51 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
Reviewed 11 December 2016 via mobile

A very nice selection including a variety of healthy choices. $8.95 per person and kids eat free if you are a guest there. We were very pleased.

Thank Debbie K
Calgary, Canada
Level Contributor
51 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 23 October 2016

A convenient place...for a quick meal when staying at the adjoining Holiday Inn...A good breakfast buffet or order from the menu...

Thank Emax0442
Grand Rapids, Michigan
Level Contributor
70 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
Reviewed 22 October 2016

This is an unusual review for me - a first giving a poor rating but this Holiday Inn restaurant provided the poorest entries we have experienced in a long time. I ordered the special of the day - prime beef. I was asked how I wanted it cooked - I said medium. When it arrived is was so overdone and... More 

Thank NEToppy
Cypress, Texas
Level Contributor
87 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 22 September 2016 via mobile

Stayed at the Holiday Inn. The night we arrived dropped by there. Granted it was after 930,but there were people eating. Waited to be seated. No one. We ended up walking around looking for the waitress. Found her ordered food to take with. Next morning, went for breakfast. Should have skipped it and went somewhere else. But we ate .... More 

Thank CindySG429
Forest Hills, New York
Level Contributor
165 reviews
119 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
Reviewed 27 August 2016

We had the buffet. Everything was very good but once things ran out, they were not replenished. There was scrambled eggs, bacon, sausage, potatoes, and fruit. The pancakes were gone and there was no bread or pastry. Toast was extra.

Thank Gingerbreadjoe
Level Contributor
97 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
Reviewed 27 October 2015

Located in the Holiday Inn. the Heritage Cafe had a limited Menu, however the food and size of portions was excellent. I had the Beer Battered Hallibut. Was excellent and tasty. It was so good I returned the next night for another helping, yum. Professional Staff was excelent and friendly. Food prices were reasonable for size of portions and included... More 

Thank Frank W
Level Contributor
69 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 17 September 2015

Sunday brunch was excellent! I had a rather large party with me, but we were seated right away! Nice choices on the buffet, but I chose an omelet from the station. It was fabulous.

Thank Lisa R
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 2 August 2015 via mobile

This would have been an okay free hotel breakfast, but it was not free. We ate here 2 mornings and found the Pantry table to have packages of instant oatmeal, yogurt, bread, and small pastries. The breakfast buffet had a small selection including overcooked scrambled eggs, hash browns, inferior sausage, bacon, and small pancakes as well as mixed fruit. Also,... More 

Thank ardra345

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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Reservations
Good for
Open Hours
17:00 - 22:00
17:00 - 22:00
17:00 - 22:00
17:00 - 22:00
17:00 - 22:00
17:00 - 22:00
17:00 - 22:00
Location and Contact Information
  • Address: 2468 Mound Rd., Holiday Inn, Waterloo, NY
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Waterloo
  • Phone Number: +1 315-539-5011

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Our Heritage Cafe and other visitors
1 question
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Oneida, New York

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Questions? Get answers from Our Heritage Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?