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Bill Gray's

1225 Jefferson Rd, Rochester, NY 14623-3163
+1 585-424-2350
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Overview
  • Excellent27%
  • Very good34%
  • Average23%
  • Poor7%
  • Terrible9%
Travellers talk about
“cheeseburger” (18 reviews)
“burgers” (24 reviews)
“fries” (15 reviews)
Closed Now
All hours
CUISINES
American
PRICE
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1225 Jefferson Rd, Rochester, NY 14623-3163
All Details
Write a ReviewReviews (88)
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1 - 10 of 88 reviews

Reviewed 6 January 2018

Bill Gray's is usually very good. I don't know what is going on but this trip was not very good. We ordered several fish fries to take out. They gave us the hockey puck buzzer, however after 20 minutes we asked about our order and...More

Thank Don C
Reviewed 26 October 2017 via mobile

I saw a billboard for Bill Gray's as having "best burgers," so I got a burger and sweet potato fries for dinner. The burger was tasty and larger than most fast casual places offer with fresh toppings. I was glad to have sweet potato fries...More

Thank emh43016
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

We're happy you stopped in! And happier that you enjoyed your time with us! Thanks for sharing!

Reviewed 8 October 2017 via mobile

I work in the same plaza as this location so I stop in on occasion for lunch. With the BOGO coupons you can’t go wrong and you save $. The burgers, fries, fried mushrooms, and curly fries are really good. On Tuesday’s they have their...More

Thank BigDawgMAF
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Thanks! We like to think our burgers are the "World's Greatest"!

Reviewed 3 October 2017

Stopped here when visiting Rochester. The Burgers and fries were delicious and well priced. It’s a great family place!

Thank nancyt425
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Thanks! Stop in again the next time you visit!

Reviewed 8 September 2017

We were staying in the area and thought we would try this restaurant out for dinner. We were surprised at the fast food atmosphere, it was not what what we were expecting but decided to stay anyway. We were totally delighted with our meal starting...More

Thank RandyandMary
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Hi there! Wow! Thanks for all your kind words. We guess you tried our signature Bill Gray's Hot Meat Sauce. It's a regional staple and available on our website at billgrays.com! Sour cream sounds like a yummy addition to the Chili Cheese Fries. Perhaps we'll...More

Reviewed 19 August 2017 via mobile

Not my first visit and won't be my last. Burgers are very good and so are fries. Nice to have on site at museum. We will be back again.

Thank Victoria D
Bill G, Guest Relations Manager at Bill Gray's, responded to this reviewResponded 21 August 2017

Thanks, Victoria! We're glad you enjoyed your time with us!

Reviewed 12 July 2017

Went for lunch with my brother. I love the burgers, he goes for the pulled pork sandwich. Always yummy.

Thank Linda S
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Thanks, Linda! We're happy to hear it!

Reviewed 10 July 2017

Restaurant was very good, The recommended "white hot" is simply a bratwurst that's cut in half and grilled.

Thank jerroldf269
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Hi! We use 1/4lb. Zweigles "White Hot" and "Red Hot" skinless hot dogs. Thanks for leaving us a great review!

Reviewed 29 May 2017

Hadn't been here in years. Sorry I did this time. The "world famous cheeseburger" was so small, very thin, for $6. Yes because I had swiss cheese another 90cents. Really? I didn't know that as no one told me. Later I looked way down on...More

Thank skdmw4642
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Hi! Thanks for reaching out. We're sorry you were disappointed in our product. Our "World's Greatest Cheeseburger"® patty is slightly more than 5 oz of never frozen and locally sourced meat, which is significantly larger than those of our competitors (McDonalds Quarter Pounder patty is...More

Reviewed 12 March 2017

Stopped here for lunch today and I thought I would try the new reuben sandwich. While I was ordering it the woman next to here told me they didn't have any sauerkraut for the sandwich. Really? They have only been selling this sandwich for about...More

Thank timvf101
Bill G, Manager at Bill Gray's, responded to this reviewResponded 9 November 2017

Hi there! Our Reubens are a seasonal item and when we bring them back, we sometimes sell out of an ingredient. We learn from those mistakes and purchase more the next week. We proportion our corned beef servings ahead of time for efficiency so it's...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$5 - US$10
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Parking Available, Wheelchair Accessible
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
10:30 - 21:00
Monday
10:30 - 21:00
Tuesday
10:30 - 21:00
Wednesday
10:30 - 21:00
Thursday
10:30 - 21:00
Friday
10:30 - 22:00
Saturday
10:30 - 22:00
Location and Contact Information
  • Address: 1225 Jefferson Rd, Rochester, NY 14623-3163
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Rochester
  • Phone Number: +1 585-424-2350
  • E-mail
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