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The Cheesecake Factory

1701 Sunrise Hwy, Westfield South Shore Mall, Bay Shore, NY 11706-6091
+1 631-969-5780
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Overview
  • Excellent29%
  • Very good27%
  • Average18%
  • Poor16%
  • Terrible10%
26 Jul 2018
“Lunch With Family”
30 May 2018
“Cheese cake factory”
Open Now
11:30 - 23:00 Hours
CUISINES
American, Vegetarian Friendly, Vegan Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
LOCATION
1701 Sunrise Hwy, Westfield South Shore Mall, Bay Shore, NY 11706-6091
All Details
Write a ReviewReviews (37)
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1 - 10 of 36 reviews

Reviewed 6 August 2018

Visiting our daughter for her birthday, this is where she wanted to eat. It was Saturday night and crowded, but our food and service was great. Parents of small children: please don’t bring your kids out to eat at a sit down restaurant after 8...More

Thank cornmanrichards
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 August 2018

We are so sorry to hear about your experience! We want all our guests to feel comfortable dining with us, and we're so sorry it felt too noisy! We hope you can give us another chance, and next time, please let our managers know if...More

Reviewed 26 July 2018 via mobile

Today, we came for lunch with the kids. Service was attentive. The kids enjoyed their chicken fingers. Adults had lunch salads. A big improvement from our last 2 experiences. Kids were happy and that's all that counts!

Thank sushiguy79
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 July 2018

Thank you for your review! We're glad to hear you enjoyed the food and service you received during this visit. We look forward to seeing you back soon!

Reviewed 30 May 2018 via mobile

Wide variety of cheese cakes, nice service, dum lighting. Tried coffee cheesecake but did not relish itMore

Thank Amrita P
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 June 2018

Hi Amrita, We are so sorry to hear that you were not completely satisfied with your cheesecake! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make...More

Reviewed 27 May 2018 via mobile

We had lunch here on 5/22. Another experience where our server was overwhelmed with tables. Service was very inattentive. Drinks never refilled. Lunch pizza was very soggy. The cheese and toppings slid right off the pizza. I will have lunch at Blaze Pizza next time.

Thank sushiguy79
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 May 2018

Hi, We would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed 22 April 2018 via mobile

We came for lunch. The host was very good, putting us by the bar due to my disability. Our server was very nice but service was very slow. Our server had tables spread out half of the restaurant. My favorite beverage is the unsweetened black...More

Thank sushiguy79
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 23 April 2018

Hi Sushiguy79, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed 21 March 2018 via mobile

Decent lunch on a Tuesday. I felt we waited a while for our meals. On a weekday lunch, a restaurant should make the experience expeditious.

Thank sushiguy79
Reviewed 25 February 2018

My sister and I ate at Cheesecake Factory this week. It was a very pleasant experience. The high ceilings and Art Deco decor made me feel like I had stepped back into time. I had the chicken tacos from the low calorie menu. They came...More

Thank celestehessler
Reviewed 11 February 2018 via mobile

As a person who reviews on Trip Advisor often please heed my advice. They said it would be an hour wait. I wanted to leave. I was hungry. It was a 45 minute wait. We arrived at 6:30 on a Saturday night. We went to...More

Thank MonicaK614
Reviewed 21 January 2018

We were a party of 6 ane we were tole the wait would be a half hour. After 45 minutes we inquired and we were told anther 10 minutes...it actually turned out to be about another 30 minutes...so about an hour and 15 minute wait.....then...More

Thank MARKLI
Reviewed 27 December 2017 via mobile

I arrived at 10:45pm and was advised at 11:30pm that I wouldn’t be served any bread because the kitchen wouldn’t be making any more.No water on the table and the time is now 11:35pm and still don’t have any meals served.Waitress went missing.Don’t go to...More

Thank SpotLight S
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Meals
Lunch, Brunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly, Kids
Open Hours
Sunday
10:00 - 22:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 00:30
Saturday
10:00 - 00:30
Location and Contact Information
  • Address: 1701 Sunrise Hwy, Westfield South Shore Mall, Bay Shore, NY 11706-6091
  • Location: United States  >  New York (NY)  >  Long Island  >  Bay Shore
  • Phone Number: +1 631-969-5780
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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