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Mermaid Bar and Grill

) #6 of 34 Restaurants in Saugatuck €€ - €€€ Seafood, American,
340 Water St, Saugatuck, MI 49453-8431
+1 269-857-8208
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Overview
  • Excellent35%
  • Very good38%
  • Average18%
  • Poor5%
  • Terrible4%
Travellers talk about
“salad” (33 reviews)
Closed Now
All hours
CUISINES
Seafood, American, Bar, Grill, Vegetarian Friendly, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
340 Water St, Saugatuck, MI 49453-8431
All Details
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Reviews (434)
Traveller rating
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81 - 90 of 432 reviews

Reviewed 22 August 2016

Although the inside is fun we really enjoyed our lunch on the waterfront. The service and food were good. Frankly, better than we expected

Thank beachoh
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 23 August 2016

Thank you for your feedback and for dining with us! We are thrilled to hear that we exceeded your expectations.

Reviewed 21 August 2016 via mobile

We had the calamari, mussels, fish and chips, and a Caesar salad with coconut shrimp on top. Everything was amazing! The portion were enormous so probably should have stuck with just 1 appetizer. Their mixed drinks were really good, too. They topped it off with...More

1  Thank Amanda C
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 23 August 2016

Thank you so much for visiting our restaurant and for allowing us to serve you. Thank you also for taking the time to provide us with feedback. We are delighted to hear that you enjoyed your dining experience and hope you will visit again.

Reviewed 20 August 2016

We went here for a drink because we could sit by the waterway and it was quiet in contrast to the boom-boom place a block away. Excellent draft beer not on the menu and excellent moscato. The waitress was so pleasant, the drinks were so...More

Thank MelissaScott7613
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 23 August 2016

Thank you so much for taking the time to provide your feedback. We are delighted to hear that you enjoyed your dining experience with us and hope you will allow us to serve you again.

Reviewed 20 August 2016 via mobile

We were seated right away on the lovely outdoor terrace overlooking the boat channel. It had stormed all afternoon, so we were happy to be able to enjoy a bit of sunshine. I orded the ahi tuna and my husband had the walleye. The tuna...More

Thank Seagull77Pacific
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 23 August 2016

Thank you for your feedback! I am sorry to hear that your tuna was less than satisfactory. We will certainly share your concerns with the chef. We hope that you will visit us again.

Reviewed 19 August 2016 via mobile

We found ourselves here mostly because we were nearby when the kids got hungry for lunch. The food was decent, not wonderful, and a bit overpriced, in my opinion. The service left a little something to be desired. It was on the slower side. I'd...More

Thank JelynnBee
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 23 August 2016

Thank you for your feedback!

Reviewed 18 August 2016

This restaurant was by far the best meal I had during my week stay in Michigan! They are situated by the water and have seating outside overlooking the water or traditional seating inside. We arrived early for dinner around 4:30 and had to wait for...More

Thank Jim and Christy D
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 19 August 2016

Thank you so much for taking the time to provide feedback. We are so thrilled to hear that you enjoyed your dining experience and that our coconut shrimp dish made it into your Top 5. That is quite a compliment. Thank you again for allowing...More

Reviewed 17 August 2016 via mobile

Great atmosphere and good drinks. Food was average and bland. Was slightly disappointed based on how others built it up. Will have to try again.More

Thank Michael W
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 18 August 2016

Thank you for taking the time to provide us with valuable feedback. I am very sorry to hear that your dining experience was sub-par. We would greatly appreciate the opportunity to redeem ourselves and hope that you will visit us again. When you do, please...More

Reviewed 17 August 2016 via mobile

Good walleye and great drinks. Be prepared to wait, even at 2 in the afternoon. When it rains, the inside fills up fast. Courteous but very busy staff.

Thank 815kellyed
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 19 August 2016

Thank you for your feedback. We are happy to hear that you enjoyed the walleye.

Reviewed 17 August 2016

Great for sitting and watching the boats and people go by. Although the food--hamburger and fish tacos were good, there was nothing outstanding about them.

Thank Lilly1278
Matt C, Public Relations Manager at Mermaid Bar and Grill, responded to this reviewResponded 19 August 2016

We are so glad to hear that you enjoyed the view from our patio. Thank you for your feedback.

Reviewed 17 August 2016

We went for dinner on a Saturday afternoon. It was a bit busy which may explain the rest of this review. When we arrived, the wait was about 45 minutes for an outside table, but it seemed so many people did not wait around that...More

Thank Luis T
Matt C, Manager at Mermaid Bar and Grill, responded to this reviewResponded 17 August 2016

Thank you for taking the time to provide us with this feedback. We are constantly working to improve every facet of our restaurant and we will review this at our next staff meeting. Thank you again!

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Ask a question
Questions & Answers
CoupleACapurros
14 July 2017|
Answer Show all 4 answers
Response from Ruth M | Reviewed this property |
Sorry we were in Saugatuck until this afternoon and I didn't see this. I am not sure if they do or not. Not much help, sorry!
0
Votes
Amy D
16 June 2017|
Answer Show all 7 answers
Response from Ruth M | Reviewed this property |
I don't recall seeing any dogs there, but that doesn't mean they don't!
0
Votes
Cheryl K
28 August 2016|
Answer Show all 2 answers
Response from Matt C | Property representative |
Hi Cheryl, Gift certificates are available for purchase at the restaurant. Thanks! Matt
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Street Parking, Free Off-Street Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Reservations, Highchairs Available
Good for
Local cuisine, Child-friendly, Kids, View, Bar Scene
Open Hours
Sunday
11:30 - 21:00
Monday
11:30 - 21:00
Tuesday
11:30 - 21:00
Wednesday
11:30 - 21:00
Thursday
11:30 - 21:00
Friday
11:30 - 22:00
Saturday
11:30 - 22:00
Location and Contact Information
  • Address: 340 Water St, Saugatuck, MI 49453-8431
  • Location: United States  >  Michigan (MI)  >  Allegan County  >  Saugatuck
  • Phone Number: +1 269-857-8208
  • E-mail
Description
We are a family owned, full service restaurant in Saugatuck, MI that welcomes all of our guests with a smile and sometimes - a hug! Our staff are very special to us here. We have team members who have been with us since we opened the doors in 1995! They have grown with the Mermaid as well - finishing college, getting married and raising families.
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