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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
€14 - €18
CUISINES
American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (367)
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Reviewed 2 weeks ago

They will not tell you if they don’t have what u ordered until after everyone else’s food comes out. The service was super nice though, nothing against them or anything but the cooks just seem not to care. I ordered the chicken parm sandwich twice...and they never had it. So I don’t reccomend ordering it off the menu if it even exists. The Cheesecake Factory has to learn to care about their customers, Expecially when they are starving and feel stupid sitting there with nothing then being the only one eating. They need to get their service together. Xoxo the customer u lost <3More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We are so sorry you were not satisfied with our limited menu options and about the service you received from us. We would have felt the same way you did about this visit. Our service should be much better, and we will address this with...More

Reviewed 13 February 2024 via mobile

As a first timer, it was a pretty fair experience. The food was good. Cheesecake which was their original masterpiece did not really amaze me but still it was good. The service is also fair and good. Accepts credit/debit. High chair available. Parking is ample.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

We're glad you enjoyed our good food and great service, Nico. We are so sorry you were not fully satisfied with your cheesecake. Next time, please let our managers know if anything can be improved so we can do our best to make it right....More

Reviewed 12 October 2023 via mobile

I haven’t been to a Cheesecake Factory in years. I got the skinny luscious crab cakes, while my companion got the Thai chicken salad. My appetizer hit the spot. My companion’s salad was plentiful and smelled great. She enjoyed it as well. I got the...key lime cheesecake for dessert. OMG!!! It was the best citrus (lemon or lime) dessert I have ever had! Not only was the initial taste incredible, but as the bite melted in my mouth, it became ethereal! Absolutely perfection! Our server was ok, but neglected to ask for our drink order and had to be reminded of a box for my dessert. Also, why are there religious posters in the ladies room?More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 15 October 2023

Thank you so much for this review. We're glad you both enjoyed your Crispy Crab Bites and your companion's Thai Chicken Salad. We hope to see you both again soon.

Reviewed 20 September 2023

It was a bit later in the evening than we usually eat and this restaurant is in a high traffic area so we had to wait a bit to get a table. Our server, Mikayla, was excellent. Very friendly, on top of everything! We had...a great meal and of course had to have the cheesecake (to go!!) We never felt rushed, we had plenty of food and it was all cooked just right. No complaints -we will go again when in the area.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 21 September 2023

Thank you for your review. We're so happy you enjoyed our great food, cheesecake, excellent service, and atmosphere. Thanks again, and we hope to see you again soon.

Reviewed 28 August 2023 via mobile

The service was quick however it almost seemed like our waitress was bothered by us. We shared the truffle honey fried chicken but neither of us cared for it. Also had some turtle cheesecake but both of us agreed it was excessively rich. We both...wished we had chosen different dishes because we know they have great food, just not what we ordered.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 29 August 2023

We're so glad you enjoyed our Caramel Pecan Turtle Cheesecake. We are so sorry you were not satisfied with your Truffle-Honey Chicken and our service. Next time, please let our managers know if anything can be improved so we can do our best to make...More

Reviewed 30 July 2023

Had not been here in a while due to the fact the wait times are crazy and the place is usually a madhouse. I was not wrong, the place claims it takes reservations but that system seems to be broken. Id give this 5 stars...if it werent for the disorganized mess that is the front of the house. The hostess station here is a mess of too many people trying to coordinate seating and no experience doing it. The wait time was supposed to be 30-40 minutes and it turned into almost an hour and half. However the service, food and of course dessert changed my view and it was worth the long wait, good food and excellent on par service. If they could only get the hostess stations at these places in order, Id return, but unfortunately I just will have to steer clear, since this will always be a problem. Really sad Cheesecake Factory. How about fixing your broken reservations system and getting this in order?More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 1 August 2023

We’re glad you enjoyed our food and service and are so sorry for the host experience. You can make a reservation online by becoming a Cheesecake Rewards™ member. There’s no membership fee. You’ll receive exclusive access to reservations, a complimentary slice of cheesecake, plus exclusive...More

Reviewed 19 May 2023

It is a must to visit Cheesecake factory for every trip to USA. The server Mark was extra courteous and generous to us. The service was amazing. We were served warm break with butter and on request was given 3 different kind of dips. Nachos...was ok - not that great. Veg Burger was too good and one can never go wrong with Santa Fe salad which is their signature salad.More

Date of visit: May 2023
Helpful?
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Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 20 May 2023

Hi Manish, thank you for your review. We're glad you enjoyed our amazing service, Veggie Burger, and Santa Fe Salad. We hope to see you again soon.

Reviewed 14 January 2023 via mobile

The most inefficient Cheesecake Factory store. Always 1 1/2 hour to 2 hours wait! There are much better options that don’t make you wait no matter the crowdMore

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 January 2023

Hi Michael, thank you for your feedback. We understand your frustration with us regarding the long wait and apologize. When planning your visit, try to come in right when we open in the morning or later in the evening to avoid an extended wait. Thank...More

Reviewed 20 November 2022 via mobile

After waiting 15 minutes for a table we took a table in the bar since we watched people just seating themselves in there right away. We placed an order at 1245pm for 3 burgers and at 145pm they finally arrived. Tables that ordered after we...did got their food, ate , paid the bill and left while we were waiting. The server said “ sorry… you know how it is … “. We have officially given up on the Cheesecake Factory.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 21 November 2022

We are so sorry for this disappointing experience with us. You have every right to feel the way you do. We will address this with our team. Next time if there is anything about your experience that can be improved, please let our managers know...More

Reviewed 16 December 2021

Two not one servers breathing all over us without masks. Crowded restaurant. There was one trainee which I understand but it seems like they were way way too close to us to not be wearing masks.

Date of visit: December 2021
Helpful?
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Reviewed 24 November 2021 via mobile

Take out for 8 -One order left out. Tried to call but after pressing option #1 went to busy signal. For two hours-so basically no way to contact -two orders were suppose to include avocado-not included in either -asked for bread on line as when...you eat in they give you bread at the table-we even asked again when we picked it up and the woman said they put in tons-That translated into 6 small pieces. Pathetic. -told us a time and we had to wait 30 minutes longer.More

Date of visit: November 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 November 2021

We are very sorry for the mistakes that were made with your to-go order. We'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back...More

Reviewed 15 June 2021

Biggest Skinny Asian Salad ever! NY Strip was excellent for per my daughter including the sides! Aujus cheeseburger is okay at best. Caesar salad is okay as bit dry. NY Cheesecake is excellent! The sever Mac was friendly and gracious though had to be reminded...a few time about things but the place was a total ZOO!. Kudos to Zac!More

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 June 2021

Thanks for your review, Wayne. We're glad you enjoyed our excellent Chargrilled New York Steak, Skinnylicious Asian Chicken Salad, French Dip Cheesecurger, Cheesecake, and friendly service. We hope to see you again soon.

Reviewed 14 April 2021 via mobile

My family went to the cheesecake factory and it was so amazing! Our server was so kind and food came quickly, it was a 1 hour wait to be seated though.. We were stuffed when we walked out!

Date of visit: April 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 April 2021

Thank you so much for your review. We are very glad you enjoyed our food and service. Thank you for your patience with the wait and we hope to see you again soon.

Reviewed 7 January 2021

We ordered a takeout at 4.30 for pickup at 6.30. The email confirmation said that this was an inside pickup as opposed to the curbside pickup. At 6.38, when I inquired at the main entrance about the order, the greeting person condescendingly informed me that...I was at the wrong place and there’s only curbside pickup. At the curbside station, I was told that I should wait for a text. When mentioned that the pickup time was 15 minutes before, I was told that I should expect additional delay because it was the the only restaurant open. I know this was not accurate because I had picked up another order at a nearby place. The food was sub-par with barely cooked rice in two of the 8 dishes. The bread provided was one piece for the entire order and no butter or cutlery was included. All in all, I will not be ordering again from Cheesecake Factory anytime soon. Edit: The management response to this review was standard, asking me to submit a contact us response on the Cheesecake Factory website. I had already taken that step two days previously and did not get an acknowledgment. If I get a response and adequate resolution, I will amend/remove this review.More

Date of visit: December 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2020 via mobile

I brought my daughter here for a birthday lunch. This is a clean restaurant with fun whimsical decorations. Because of COVID-19, it took us a while to get in, but they texted me while we were shopping and for eight in. Outside dining is available....We were seated and the waiter came right over And took our drink order. He was very friendly and aBread came with the drinks. We got a piece of a French baguette and multi grain bread. It was crunchy and delicious. I ordered the chicken Parmesan sub with French fries. The portion was huge -/ you could easily make two lunches out of it. The French fries were nothing special I had the option of getting. Side salad or sweet potato fries, but didn’t. There was nothing wrong with the fries, they were just ordinary. The sandwich On the other hand was filled with flavor. The bread was very crunchy and was filled with chicken. I would recommend it. My daughter got the broccoli chicken pasta. She really enjoyed it but wished there was a piece of bread to sop up the sauce. For dessert we got their famous cheesecake. We picked the Adams peanut butter cup Fudge ripple. It was amazing. We got one to share because the slices are generous. I highly recommend this restaurant!More

Date of visit: October 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 October 2020

We're glad you and your daughter had a wonderful lunch with us. We're very happy you both enjoyed our chicken parmesan sandwich and chicken & broccoli pasta. Next time, if anything can be improved about your experience, please let our staff know so we can...More

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Questions & Answers
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Roam203994
4 November 2019|
AnswerShow all 4 answers
Response from Paulopellegrino | Reviewed this property |
I believe they changed the menu, unfortunately
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THE CHEESECAKE FACTORY, Natick - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4