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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Fast food
Meals
Breakfast
FEATURES
Takeout, Wheelchair Accessible, Seating
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features, about
Reviews (23)
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23 results
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5
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LanguageEnglish
Traveller rating
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5
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Reviewed 1 week ago

We ordered several coffees with sugars - one medium coffee had 5 sugars requested the other XL large had 4 sugars. Both coffees tasted unsweetend and substandard. We have been Dunkin patrons since birth as we are lifelong MA residents (Started in Quincy) and ever...since the new company bought the corporation - it doesn't matter which Dunkin we go to - it is utter crap and so not worth the money. Unfortunately, we have experienced this too often and will have to reconsider our coffee fixes. Shame on Dunkin and their new owners for ruining another American staple.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2023

Seriously, look at the reviews. I used to be a frequent customer, but not anymore. Their attitude stinks, they always burn their coffee, they yelled at me for an order they got wrong (and instead of having me go in so they could fix it,...they had me drive back around with traffic). One time, they had me pay for a large coffee because they didn't have any small cups. Another time, they "didn't have whipped cream" -- I was there as soon as they opened... I usually don't complain because I don't want to be difficult, but recently they've gotten worse. They were impatient with me because I didn't know the coffee I ordered could be a hot coffee instead of iced (I don't know coffee that well, and they shouldn't expect me to, either. I read from their menu at the drive through, so they can't be impatient with me if I don't know something.) Instead of being understanding, they told me that I'd have to pay for the coffee if they got it wrong. Um? No. Then, they gave me my food without a bag. It's like they're purposely trying to drive their customers away.More

Date of visit: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2021 via mobile

This place was horrible. Dropped our bag of food on.the ground then tried to play off that it did not happen. Also a guy with broken English was extremely RUDE. Will never go back.

Date of visit: June 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2020 via mobile

This particular Dunkin’ Donuts is conveniently located close to Interstate 90, motels, gas stations, museums, attractions, and retail areas. A sidewalk physically connects the nearby motels to the Dunkin’ Donuts. The coffee is freshly brewed. The service is friendly and quick. While there is ample...parking, a nicely designed drive-thru is available for your convenience. The intercom system works fairly well. The signs are large and bright. This franchise has aesthetic appeal. The building is modern, and the landscaping looks professional and well-maintained. Tips are appreciated. Hey, kick in some gratuities, as the typical, Dunkin’ Donuts employee is not rolling in dough. Pun intended. For a couple of doughnuts and a large coffee, expect to pay $5.51, plus gratuities. Thank you for the positive experience.More

Date of visit: March 2020
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Reviewed 15 June 2019

Stopped by while staying at a nearby motel, and had excellent service. Cashier was very friendly and I had a great experience.

Date of visit: June 2019
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Reviewed 1 June 2019

we came over from the hotel. very helpful in ordering. got a senior discount. and got our food fast.

Date of visit: June 2019
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Reviewed 19 June 2018

As usual, they have great coffee and donuts. There were no signs about the breakfast specials, but when I asked they said I could order. 2/$3 Bacon\egg & Cheese a nice deal.

Date of visit: June 2018
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Reviewed 16 October 2017

We had breakfast here and the sandwiches were good. The service was good also. Staff was friendly. Coffee was excellent.

Date of visit: October 2017
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Reviewed 6 September 2017

There are so many Dunkies but this one has the friendliest staff to help wake you up and start your day (or afternoon) with a smile.

Date of visit: October 2016
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Reviewed 28 August 2017

Fast service and the coffee is always good, what is not to like. The service is fast, friendly and efficient.

Date of visit: August 2017
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Reviewed 11 August 2016

We stopped by this morning for a croissant sandwich with egg, cheese and maple sausage. We've wanted to try this one for awhile. It did not disappoint. Served quickly and very hot. Be sure to ask for condiments as they're behind the counter.

Date of visit: August 2016
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Reviewed 26 May 2016 via mobile

On National coffee day DD was promoting 99 cent med ice coffees. When I asked the manager said "we don't participate in this". I also then had 2 old DD cups and tried to give them to the girl at the drive up window and...she refuses to throw them away for me... They were clear ice coffee cups that were visibly empty! They were rude throughout the entire conversation... The owner needs new management or at least train the employees they have there now because they are horrible!More

Date of visit: May 2016
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Reviewed 3 May 2016 via mobile

This is a busy area.. The gateway to the Berkshires.. Having said that it would make sense to expect decent friendly service. But not here.. The Indian couple (managers/owners) were so rude to a woman asking for her bagel to be toasted a little more.....Even with a very short line they acted like she asked them for a free sandwich.. This trend of foreign owner/managers being rude to paying customers has gotten so bad in recent years.. Perhaps a reminder of how open minded Americans have made the "American Dream" possible would do some good..More

Date of visit: May 2016
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Reviewed 18 October 2015

We've been to this DD a few times over the years and they are one of the few that we've been to that is nearly always consistent. Quality of food, service, cleanliness and staff are all where they should be! Staff has always been very...pleasant and we never wonder IF we should visit this DD, we just know we should! They do DD and they do it well in Lee!More

Date of visit: October 2015
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Reviewed 6 October 2015

We stopped in to get a few coffees to go and a snack for the trip back after shopping at the Premium Outlets, also picked up some k-cups to bring back home to Canada, the service was very good and coffee good as usual.

Date of visit: October 2015
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DUNKIN', Lee - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Dunkin'

Yes, Dunkin' offers takeaway services.

Dunkin' is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4