First time here. We usually do Japanese at Sarku Japan, Very similar style, but poorly executed. He cooked one item at a time, rather than together. Food quality good.
First time here. We usually do Japanese at Sarku Japan, Very similar style, but poorly executed. He cooked one item at a time, rather than together. Food quality good.
This restaurant is very old and rundown. It is dirty and I felt it’s a candidate for one of those shows that help failing restaurants. The servers were constantly running around, but the service was poor. They were working hard but clearly lack good management...and direction. The chef was ok, but did not season the food at all. It was bland and lacked flavor. This restaurant needs a complete makeover.More
There is no management at the Bethesda Benihana. Not only that the inmates are running the asylum… I placed orders for Sushi on three different occasions and on all three occasions it took more than an hour and on one occasion I never even got...my sushi. I highly implore you DO NOT DINE HERE! They don’t clean the place it smells horrible and they don’t practice safety precautions you do not want to eat at this Benihana.More
I made a reservation two weeks in advance for my son's birthday dinner. I had to speak to a manager to confirm a table for the size of my party and time, and was told I was all set. I called the afternoon of our...event to confirm and was told they did not have my reservation and then they said it was for 3pm!!! They were unable to accommodate us and were not even remotely apologetic. We will never go there again. Do not go to Benihana Bethesda.More
LHB, On behalf of our team here at Benihana, we sincerely apologize for your recent experience. Our team has received your feedback, which was posted to another site and is in the process of reviewing the matter. If you have not done so already, please...More
Recently dined in on 01/01/20 around 1 pm for lunch at the bar area. The bartender Caleb provided outstanding service. He was very attentive, professional, and polite. Our food was delicious and the customer service provided by Caleb was excellent. His service was a superb...complement to our New Years' meal. Thanks again!More
Got to the restaurant on a weekday around 5pm. We stood at the front desk but no one came out to greet us. We caught the eye of a couple of the chefs but they didn’t say/do anything. Eventually we walked into the fairly empty...restaurant (there were only 3 other couples) and found a waiter who apologized and said there should have been a hostess up front. Not a great first impression. We ordered 2 different set menus and kids meals. Onion soup was ok, tasted quite like a bouillon broth. Kids didn’t enjoy it. Salad that comes with the meal was mainly iceberg leaves and carrot strips, it had some gritty sauce on top that looked like watered down crunchy peanut butter. Couldn’t put my finger on what it was. Our chef Luis was great. He kept our kids entertained as they conversed in Spanish with him. He made a great spicy fried rice with chicken and egg. One thing we did notice is that the black intestinal tract on the tail-on shrimps wasn’t removed. This is the first time I’ve seen this in a restaurant. We are used to having the shrimp cleaned. It certainly made the dishes look unappetizing seeing the black ‘vein’. Our waiter was nice, he did disappear during the meal and we didn’t see him until near the end of the meal. He did apologize though. We were expecting tea with the meals too but they never arrived. Kids liked the vanilla ice cream on offer but were not impressed with the sherbet. Bathrooms were clean but tables were sticky around the sides. The restaurant definitely could have been cleaner.More
Thank you for sharing your review. We understand your concern. Please take a moment to contact us via www.benihanalistens.smg.com/ so we can follow up with you. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to...More
Where to start. Food sloppily handled, chef was sloppy. Cooking utensils used on raw as well as cooked beef, chicken, and seafood. No wiping, epic cross contamination. Trays of raw food brought out stacked on on top of the other with the trays resting on...the raw food below. Gross. Chef was trying to do his fancy routine and rice was flying all over the place. Food was overcooked. And incredibly noisy. And terribly expensive on top of it. Not going back.More
Theodore, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via www.benihanalistens.smg.com/. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity...More
My family eats at this location about 4 times a year. The food had always been very good as you expect it to be for this chain! HOWEVER!!!! the last time we went and this week when we also went, I am pretty sure our...chef was stoned as hell. All of the food came out so staggered that some of the party was done before others even started! My shrimp and my scallops were both overcooked. The chef would not answer us when we asked questions or whatever unless we basically yelled at him. The floor in the bathroom was SO sticky it was awful. I am not sure we will be in a hurry to have our next $600 family meal here. I hope my review was helpful! If so please click "YES"!!More
Thank you for sharing your review. We understand your concern. Please take a moment to contact us via www.benihanalistens.smg.com/ so we can follow up with you. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to...More
Nothing like seeing your food cooked in front of you! I came here around 9 one night to cash in on my birthday certificate that I had received. It took a while for us to get a server (at least 20 minutes) so that was...kind of annoying, and there were people already sitting down before me so they had been waiting even longer. Great show was put on as usual. Mimi was our server and she was super friendly and nice. Only thing about this visit was I was uninformed on how the birthday certificate works (although I use it every year). Before I just had the amount subtracted from my total, but this year I was told that i got more sides than an entree and that didn't count towards my bill-had I known, I wouldn't have gotten them, and I would have just ordered a larger entree instead. I talked to Mimi about my concerns and also with the manager that night (which was semi pleasant to say the least) but I appreciate the both of them for explaining everything to me! I love the food here and would definitely come back again.More
First time for us. Our grown son suggested it, for his birthday. Enjoyed very much. Food was yummy, and the theater of it was fun.
Bullene, Thank you for celebrating your special occasion with the Benihana team!
They clearly changed their salad dressing recipe. I was obsessed with that and I could easily tell. It used to be a smooth texture and now it’s gritty. Bad move. Probably a cheap move
On behalf of our team here at Benihana, we would like to thank you for taking the time to provide us with feedback. We will be sure to share it with our team.
I truly enjoyed the friendly staff and great food You can't go wrong at this resturants. The food was great!!!
Fall, Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.
Very disappointed with the dining experience. The chef cooking for us seemed to be more interested in the party at the next table than ours. Boring !!! The soup tasted watery and was served lukewarm. The amount of money we spent we should have stopped...by at Mc Donalds.More
Maarit, With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our Guest Relations team, please do so via:...More
After a while of missing it out we decided to go to celebrate a family event there. The cook was not very proficient with all the unique stunts and while doing everything according to the book, it felt less engaging and the kids wasn’t too...fascinated by him. The food itself was good and they pay good attention to allergies. The service was also just ok. The restaurant was louder then remembered and we were not able to converse as we wanted there. We skipped desert... The overall experience though was of a disappointment, although again nothing was really bad, but for the price and memories, expectations were high.More
On behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review...More
I take my date to Benihana in San Francisco. I am keeping a running tab in my head of my expenses. The bill comes and is about twice what I expected. I mean it was a lot. Never go there again.
Gordon, Thank you for leaving us an in depth review of your experience on today’s visit. Your comments and suggestions will be shared with our Guest Relations Team to improve the guest experience.