Wanting fried clam strips, we chose Mike's. The clam chowder we had the last time was good. We called ahead for take out. Drive up to the take out parking spots, park, retrieve your order from the friendly staffer at the window. We paid with...a credit card at the window. The portion was a pretty good size. They also tasted good. The second clam strip that my wife picked had a hair attached. We returned, and the friendly staffer immediately got the manager, who sincerely apologized, and gave us a full refund right then and there. She also asked if there was anything that she could get us, and we asked for a replacement order. She put a rush on the order, and it was ready by the time we had walked a few feet back to our car. The replacement order was free. Mike's did the right thing. We will return. Tartar sauce come with the order.More