We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cheesecake Factory

5000 Shelbyville Rd, Ste 1585, Louisville, KY 40207-3342
+1 502-897-3933
Website
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent43%
  • Very good34%
  • Average14%
  • Poor7%
  • Terrible2%
Travellers talk about
“cheesecake” (141 reviews)
“steak diane” (4 reviews)
Open Now
11:00 - 23:00 Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
5000 Shelbyville Rd, Ste 1585, Louisville, KY 40207-3342
All Details
Write a ReviewReviews (310)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 304 reviews

Reviewed 3 days ago

If you’re looking for feasting, impressive atmosphere and great location, head to the Cheesecake Factory in the Saint Matthews Mall. With a very eclectic menu, (perhaps favoring Italian Cruise), bar and roman décor you you’ll appreciate. The table service is among best in Louisville. Located...More

Date of visit: November 2018
Thank berniegdowski
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

Thanks for your kind review. We're happy to hear you had a great experience with us! We can't wait for your next visit!

Reviewed 4 days ago via mobile

Had the Crusted Romano Chicken- my absolute favorite . Was absolutely delicious as usual . Always consistent through the country - Louisville was no different .

Date of visit: December 2018
Thank theresah7471
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

We're so glad to hear you enjoyed your meal. Thanks for the kind review and we hope to see you again soon!

Reviewed 3 weeks ago via mobile

I had the Teriyaki chicken with rice, my spouse had the honey glazed chicken with mashed potatoes and asparagus, and my sister in law had crusted chicken Romano. We all 3 had a dessert. Every thing was great. It is at the mall so plenty...More

Date of visit: November 2018
Thank 238annettes
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you so much for this review, Annette. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 26 October 2018

Just the place to go for a good meal. Nice atmosphere good location right in the mall very good food.

Date of visit: October 2018
Thank Beverly S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 October 2018

Hi Beverly. Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 22 October 2018

We stopped by for a Sunday night dinner and it was pretty crowded. We had to wait about 20 minutes, but it was worth the wait. I had their "Skinny Burger" and it was one of the best hamburgers I have ever had. I ask...More

Date of visit: October 2018
Thank Andrea S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 24 October 2018

Thank you so much for this review, Andrea. We're happy you had a pleasant time with us! We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed 15 October 2018 via mobile

We are driving across the country and stop sometimes to stretch our legs. Full disclosure - we went to Cheesecake Factory for Sunday lunch because it was raining and we wanted a dry mall walk at Mall St. Matthews. So we were surprised that the...More

Date of visit: October 2018
Thank Shermyanne
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 October 2018

Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 8 October 2018

I really enjoy going to the Cheesecake Factory, I normally enjoy my food and I absolutely love the strawberry lemonade from the bar. However no matter how many times I patronize the Cheesecake Factory and no matter my waiter/waitress is the service is always blah...More

Date of visit: September 2018
Thank adrianbF5281VV
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 October 2018

Thank you for bringing this to our attention. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope you...More

Reviewed 21 September 2018

Arrived late, after 9 pm for dinner, no problem getting a table. Excellent appetizer, very good entrees, everyone pleased. Despite being full, we ordered the Lemon Raspberry - WOW! that was superb. Ordinary cheesecake with strawberries decent, but I will definitely head to our home...More

Date of visit: September 2018
Thank Meg M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 22 September 2018

Thank you so much for this review, Meg. We're happy you had a wonderful time with us! We look forward to seeing you again soon to enjoy more of our Lemon Raspberry Cheesecake!

Reviewed 6 September 2018 via mobile

The Cheesecake Factory is extremely hyped so I had to finally give it a shot. The restaurant is very large but is still always on a huge wait. I have to say I don't know what all the fuss is about. I had the pineapple...More

Date of visit: September 2018
Thank CrazyTaylor
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 September 2018

Hello. Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you...More

Reviewed 11 August 2018 via mobile

Food is great. Service was ok! The wait for your food is longer than expected (this has happened multiple times). Needs improvement. 25 minuets for child’s quesadilla and a cheeseburger with fries. Price is right on target for the quality and amount of food. The...More

Date of visit: August 2018
Thank sabrinasP5296TS
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 August 2018

Thank you for your review, Sabrinasp5296ts! We are so glad to hear you enjoyed your food. Thanks for your patience with the wait and we will pass along your feedback to our team. Hope to see you back again soon!

Nearby
Nearby HotelsSee all 108 hotels in Louisville
Hilton Garden Inn Louisville Mall of St. Matthews
373 reviews
.46 km away
Residence Inn Louisville East/Oxmoor
21 reviews
.48 km away
Hawthorn Suites by Wyndham Louisville East
841 reviews
.83 km away
DuPont Suites
50 reviews
1.43 km away
Nearby Restaurants
Moby Dick Seafood Restaurant
10 reviews
.49 km away
Chuy's
208 reviews
.38 km away
J Alexander's Restaurant
184 reviews
.45 km away
Nearby Attractions
Mall St. Matthews
28 reviews
.09 km away
Brown Park
8 reviews
1.65 km away
lazer blaze
13 reviews
2.11 km away
Zachary Taylor National Cemetery
69 reviews
3.74 km away
Ask a question
Questions & Answers
T1078JSrobertt
16 June 2018|
AnswerShow all 5 answers
Response from Susan V | Reviewed this property |
No unfortunately not in my experience.
0
Votes
Brooke B
25 February 2017|
AnswerShow all 3 answers
Response from John S | Reviewed this property |
There are pastas, seafood, fish, steak, chicken dishes in many assortments. Their menu is online. Too many to list here. Something for everyone.
0
Votes
Brooke B
25 February 2017|
AnswerShow all 4 answers
Response from rodj758 | Reviewed this property |
Too many items to list in text - suggest you view the menu on HM website.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Special Occasion Dining, Child-friendly, Business meetings, Kids, Groups
Open Hours
Sunday
10:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 00:00
Saturday
10:00 - 00:00
Location and Contact Information
  • Address: 5000 Shelbyville Rd, Ste 1585, Louisville, KY 40207-3342
  • Location: United States  >  Kentucky (KY)  >  Louisville>  > East Louisville
  • Neighbourhood: East Louisville
  • Phone Number: +1 502-897-3933
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing