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Steak 'n Shake

2017 Highway 192 W, London, KY 40741-1623
+1 606-877-2712
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  • Excellent31%
  • Very good15%
  • Average22%
  • Poor13%
  • Terrible19%
Travellers talk about
“burger” (14 reviews)
“fries” (8 reviews)
“chilli” (3 reviews)
Restaurant Hours
2017 Highway 192 W, London, KY 40741-1623
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Reviews (76)
Traveller rating
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1 - 10 of 76 reviews

Reviewed 1 week ago via mobile

Wow, 25 minutes to make two milk shakes. Unbelievable in their slowness. They had plenty of people working but seemed to be serving the drive through people first. They aren't even crowded! I would not recommend eating here. It was fairly dirty.

Thank Jodi P
Reviewed 1 week ago via mobile

Quite disappointed on the last two visits. This past Sunday we were seated and left alone for nearly 20 minutes, granted they were busy and most likely short staffed. After one attempt to flag down someone to no avail we decided to leave. We do...More

Thank Matthew B
Reviewed 2 weeks ago

This place was very dirty-the floor looked like it had not been mopped all week. The one cook was working as fast as he could but the servers were standing around and could have gotten salads or drinks.The food was good and plentiful when it...More

Thank Diane L
Reviewed 2 weeks ago via mobile

Food was good but service was a little slow. I don't think they were prepared for the influx of people that was in town that weekend. Had to wait at least 15 minutes to get a seat and there was o my 6 of us....More

Thank Chris497
Reviewed 4 weeks ago

we ate here because it was within walking distance. we had been driving all day. staek n shakes is one of our favorite restaurants. the food was typical steak and shake. burgers and fries. very good. the problem was they seemed to be very understaffed...More

Thank kandvr
Reviewed 14 May 2017 via mobile

Do not, do not go through their drive through window. It has now been more than 20 minutes. We are still waiting. It has been bad every time, but this is the worst.

1  Thank Gary B
Reviewed 23 April 2017 via mobile

If you like steak and shake burgers, then this was just like every other steak and shake. The waitress was good and attentive. Place seemed clean.

Thank LindaH343
Reviewed 16 April 2017 via mobile

Food was excellent, served quick and hot as usual with this chain. Kids enjoy the atmosphere and food, our family of 5 eats for right around twenty dollars! Very good selection....you won't be disappointed!

Thank Cdndad12
Reviewed 11 April 2017

Outside trash cans overflowing; inside by server station, trash on the floor; men's room floor not cleaned or towel dispenser serviced. Called corporate two days after, one week ago today, gave report verbally. To date, no response.

Thank Richard C
Reviewed 31 March 2017 via mobile

Food is good, fast and inexpensive. Service is fast and friendly. Traffic is heavy at this exit making it difficult to get to/from the restaurant

Thank Judy S
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Kids, Child-friendly
Location and Contact Information
  • Address: 2017 Highway 192 W, London, KY 40741-1623
  • Location: United States  >  Kentucky (KY)  >  London
  • Phone Number: +1 606-877-2712
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
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