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Max & Erma's

€€ - €€€
American, Bar, Pub
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Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
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32 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Alexandria, VA
Level Contributor
1,576 reviews
808 restaurant reviews
common_n_restaurant_reviews_1bd8 512 helpful votes
4 of 5 bubbles Reviewed 1 February 2017

Max and Erma's was just right for a light bite for supper while waiting for a flight out. Good menu options from salads and soups to sandwiches and entrees and desserts. Pretty good service with a need for a bit more professionalism. Modern décor with a place to relax with a computer or book. Good prices with generous portions.

Helpful?
Thank jeffl499
Atlanta, GA
Level Contributor
158 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed 20 January 2017

I ordered the burger with fries, when it came it was a large portion, big tasty burger but the fries were cold, my companions fries were also cold. We complained and I got cole slaw instead. The staff were ok and apologized. I personally wouldn't bother with this place if it were in my neighborhood.

Helpful?
Thank Sherlock1962
Raleigh, North Carolina
Level Contributor
604 reviews
402 restaurant reviews
common_n_restaurant_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed 17 December 2016

We had some time before out flight so we stopped in for lunch. There were not many people waiting so we were seated and served quickly. The menu is pretty good and there is good variety. They have local beers as well and seating in a variety of areas. Reasonably priced, good food, quick service!

Helpful?
Thank J L
Texas
Level Contributor
14 reviews
13 restaurant reviews
5 of 5 bubbles Reviewed 14 December 2016 via mobile

Had a good lunch, great service and friendly staff. Many menu selections and lots of appetizers to choose from.

Helpful?
Thank kcmercedes
Bradenton, Florida
Level Contributor
114 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 17 November 2016 via mobile

In this day of burger joints I will have to give kudos here at the Cincinnati northern Kentucky airport . A simple enough menu with a variety of burgers and offerings that are better than run of the mill. I had a hard time choosing which one to try. Chose the goat cheese burger which was quite good. Came with... More 

Helpful?
Thank Averagejoe001
Boston, Massachusetts
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 4 November 2016

I went back a second time to see if the first time terrible service experience was just a fluke...it wasn't The server staff ignores you... it took me 10 minutes after my meal was done to get track down someone to get my check so I could make my flight. Food was good but wow...customer service is not a concept... More 

Helpful?
Thank Mark W
Ann Arbor, Michigan
Level Contributor
40 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 14 October 2016

Our group of 6 ordered a variety of dinners and each was good. One of the group asked if they had a senior discount and the server said no. When she returned our credit cards, she said she learned they did and automatically took 10% off our checks.

Helpful?
Thank Gerri C
Ludlow, KY
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 5 October 2016 via mobile

Slow service. Ordered cod sandwich and it came with wilted lettuce and missing the tomato. Fries were wimpy and not crisp. Disappointed considering this is normally a good chain. It appears this location needs some serious consideration for improvement. Won't go to this location again and do not recommend.

Helpful?
Thank WorldTravelLady101
georgia
Level Contributor
80 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 16 September 2016 via mobile

While qualities on flight home thought I would eat here. I have passed it many times in my trips in/out CVG. I ordered at 350p as of 330p no food. When I asked waitress said she'd check on my order (Swiss burger and fries).Burger was good lacked seasoning.

Helpful?
Thank irscoll
Level Contributor
106 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 26 August 2016 via mobile

This place is nothing special, but there are only limited choices in this airport. I am here for breakfast. The portions are huge - for example you can not substitute egg whites for eggs in an omelet. The service was OK.

Helpful?
Thank Jose H

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    2.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Lunch, Breakfast, Dinner
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly
Location and Contact Information
  • Address: Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
  • Location: United States  >  Kentucky (KY)  >  Hebron
  • This restaurant is at Cincinnati/Northern Kentucky Intl Airport (after security)
Description
859-767-1985 is the restaurant phone number as per Website.

Questions & Answers

Questions? Get answers from Max & Erma's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?