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Not clean! Very troubling and uncomfortable to be eating in a place that appears in several different ways to be so inclean.More
Date of visit: June 2021
O'Charley's, Owner at O'Charley's, responded to this reviewResponded 2 weeks ago
Hi, Wayne. Thanks for letting us know about our opportunity. We’re so sorry about the lack of cleanliness. We'd like to follow up with you about this. If you could email us at firstname.lastname@example.org with your phone number and the location you're speaking of, we'd...More
They said a 30 min. Wait,,,actually turned into an hour,,finally got seated,,,waited 15 min. For a waitress,,,waited another 15 min just for our drinks,(which she got wrong) waited another 5 min for a simple sweet Tea .
2 people cleaning one table,,,while people wait for...drinks,,,food took FOREVER,,and wasn't even good.
Completely unorganized,,the customer is the last concern, service is a joke,,who ever is in charge there, needs to go into another line of work.
The fried pickles were, OK.More
Date of visit: April 2021
O'Charley's, Owner at O'Charley's, responded to this reviewResponded 5 April 2021
Hi, 675russc. We’re so sorry about the disappointing service and food. We'd like to follow up with you about this. If you could email us at email@example.com with your phone number and the location you're speaking of, we'd really appreciate it.
We had a very unusual dinner last night...after being told we had a 45 minute wait we decided to wait it out. We weren’t allowed to stay inside so we sat in our cars. After 50 minutes we called and were told soon. After 5...more minutes they had us come in. There were only about 5 tables with people eating inside. This was extreme social distancing. I’m not sure if they were short on help or what. We were seated in a back corner of the bar area and our waitress was also being the bartender. She juggled the task well but was doing more than she should have. It was so cold inside that we ate with our coats on. Our salads came out after our main course. It was good but some of it was cold. The restaurant is large so I’m sure it had to be an issue with not enough employees working and not distancing.More
Date of visit: February 2021
O'Charley's, Owner at O'Charley's, responded to this reviewResponded 22 February 2021
We are so sorry you were disappointed with your experience. We know you have choices when dining out, and we have to earn the opportunity to be your first choice! With that in mind, we are committed to fixing this situation and making it right...More
social distancing, so a bit of a wait but not to bad. service was good. i had the catfish it was very good, husband had the chopped steak. all went well, if i had one complaint it would be , we sat for a few...with our drinks left our payment, dirty dishes still on table, waitress picked up the tab and tip but left the dirty dishes.More
Date of visit: July 2020
OCharleys, Owner at O'Charley's, responded to this reviewResponded 30 July 2020
Hi, Laura. Thanks for the feedback. We’re sorry for the slower and inattentive service. We'd like to follow up with you about this. If you could email us at firstname.lastname@example.org with your phone number and the location you're speaking of, we'd really appreciate it.
How can you not like O'Charleys'? The Top Shelf Sampler for an appitizer, their awesome Potatoe Soup, their Fish is some of the best and with every dinner some of the best dinner rolls you can find. Don't forget "Free Pie Wednesdays". This location does...get busy on Sunday at lunch. I try to eat at O'Charley's when I travel and have never been disappointed, this location has the same high standard.More
Went there for a late lunch so the restaurant wasn't crowded. Lunch was delicious. I had an appetizer of chips with salsa and spinach and artichoke dip. Then I ate fried cod, fried shrimp, mashed sweet potato, salad and a wonderful dinner roll drizzled with...honey. Everything was done perfectly and my server was attentive and friendly.More
Last time at O'Charley's I had the buttermilk fried shrimp -- highly seasoned with a hint of cayenne at the end. It was as good as anything I've had in New Orleans. A month later we went back and the seasoning was all but gone,...the serving portion was down 3 or 4 shrimp, and the wedge salad was half the size of the one I had on the earlier visit. C'mon. Just do it the same way every time. We'll go back but I thought I had really found something special. Had not. Husband had catfish. Two entrees, two drinks, $42 including tip to server Becky, who was excellent. Was it a $42 lunch? It was not.More