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Certificate of Excellence
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1155 Brook Forest Ave, Shorewood, IL 60404-8845
+1 815-609-1400
10:30 - 22:30
Closed now
See all hours
Sun 10:30 - 22:00
Mon - Sat 10:30 - 22:30
More Info
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119 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 7 February 2017 via mobile

The best fast food in town. If you like good ole american fast food this is the place to go. Chicago Style All the way...

Thank ChicagoJerry1
Shorewood, Illinois
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 January 2017

The most efficient fast food restaurant ever. Cars line the drive up and yet food is prepared well and the order correct every time. No other fast food establishment compares with Portillo's for quality of food, efficiency and friendliness of staff. A real 5 star establishment.

Thank smaghome
Joliet, Illinois
Level Contributor
19 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 7 January 2017 via mobile

I have always liked Portilos. Unfortunately the drive thru has been going down hill for months. Staff unsure, long wait times min. 20 min each time I have gone. Food just not as good. I really do not want to get food from them anymore. It's sad there. Busy but I wonder how many don't come back. I always see... More 

Thank Mrs1115
Joliet, Illinois
Level Contributor
33 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 28 December 2016 via mobile

My family enjoys the food, however, I am always disappointed that they do not offer kids meals so be prepared. It is a bit expensive but their chocolate cake is really delicious.

Thank Karen G
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 December 2016 via mobile

This is the closest Portillo's to my house and we've eaten here a couple times. They've only messed up my order one time but I feel like Portillo's food is pretty standard across the board. I always get what I expect and I'm just looking for a nice hot food. This is also my first time ordering through the drive-thru... More 

Thank soccergirl62786
Saint Louis, Missouri
Level Contributor
100 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 December 2016

I am back in town for the weekend. Had to hit up Portillo's! oh such tasty food. Having a combo and a Portillo dog! cheese fries are a bonus. Friendly people and good food. Can't be beat. We came for a late lunch to avoid the crunch at normal lunch hour.

Thank daninstlouis
Level Contributor
24 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 17 December 2016

The Trick to the Fries - Why the Hot Dogs, Hamburgers, & Beef are So Good Portillo’s has the best Chicago Style Hot Dogs, Italian Sausage, Italian Beef, hamburgers, fries, and salads. Nothing else comes close. Here's why the hotdogs taste so good. Vienna Beef worked with Dick Portillo years ago to create these hot dogs that can only be... More 

Thank Craig L
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 December 2016

This is a MUST on every trip back home to the Chicago area. Always consistent in the quality and flavor. Took my mom to lunch while back visiting over the Thanksgiving holiday and was not disappointed. They have a booming business but the place is a well run machine. Mom had the Italian Beef and I had the Italian Beef... More 

Thank Jim H
Level Contributor
51 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 December 2016 via mobile

First of all the food is very consistent, very good. At the Shorewood location they have two drive-through lines yes it's that busy. During the summer the place is packed. In fact it's almost always busy. Because of that it's a very very noisy place. At times you can't hear what your eating companion is saying. Yes I wear hearing... More 

Thank Gloria S
Plainfield, Illinois
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2016

There is nothing at Portillos that is not good from the chili dogs to burgers and the Italian Beef sandwiches and really creative salads too. We love portillos and have shipped the beef to relatives out of state. Super busy restaurant with a double drive through...neat atmosphere inside too! Love all the antiques to look at.

Thank Marvett M

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
American, Fast food
Lunch, Dinner
Restaurant features
Parking Available, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Seating, Highchairs Available
Good for
Cheap Eats, Kids, Child-friendly, Groups
Open Hours
10:30 - 22:00
10:30 - 22:30
10:30 - 22:30
10:30 - 22:30
10:30 - 22:30
10:30 - 22:30
10:30 - 22:30
Location and Contact Information
  • Address: 1155 Brook Forest Ave, Shorewood, IL 60404-8845
  • Location: United States  >  Illinois (IL)  >  Shorewood
  • Phone Number: +1 815-609-1400
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Portillo's and other visitors
2 questions
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Questions? Get answers from Portillo's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?