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The Cheesecake Factory

701 S Rosemary Ave, Ste 179, West Palm Beach, FL 33401-6031
+1 561-802-3838
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Overview
  • Excellent44%
  • Very good36%
  • Average14%
  • Poor3%
  • Terrible3%
Travellers talk about
“cheesecake” (262 reviews)
“salad” (91 reviews)
“orange chicken” (11 reviews)
Closed Now
Hours
CUISINES
Italian, American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
701 S Rosemary Ave, Ste 179, West Palm Beach, FL 33401-6031
All Details
Write a ReviewReviews (1,146)
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1 - 10 of 977 reviews

Reviewed 1 week ago

My wife and I decided to try the Sunday brunch at the Cheesecake Factory. Only my second time visiting there. We arrived at 10 am when opened and that began a lovely Sunday dining experience. Our server was Abigail and she was "super." We started...More

1  Thank Manjaman101
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Manjaman101, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 2 weeks ago via mobile

Stopped by for a bite after our fitness workout at the neighboring LA Fitness also at City Place. Decided to eat outside on the patio since a nice evening. Introduced to our server Rachel whom was very friendly and took our drink order, shared some...More

Thank Charles H
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Charles, thank you for your feedback! We really appreciate it. We're sorry to hear your wife was not fully satisfied with her meal this visit! Next time, if there is anything that can be done to improve your experience please let our managers know...More

Reviewed 2 weeks ago via mobile

This was our first time eating at a Cheesecake Factory. The service was good. We were seated right away and our sever (Sabrina) was very attentive. The food was very greasy and the fries were cold. It wasn’t worth the money really. We got 4...More

Thank CTraveler32
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hello. We are so sorry you were not satisfied with your meal! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make things right while you are...More

Reviewed 2 weeks ago via mobile

Called for take out. Waited 15 minutes on the line. Then I asked for the manager. He promised he would rush the order. Well, he lied. Alex and the rest of the employees are disrespectful, uncaring, and untrustworthy. We will never return.

Thank elisabettam364
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi Elisabetta, we would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you.

Reviewed 2 weeks ago via mobile

The best part of the night was not having to wait in line to be seated and the friendly server. Now here is what was bad; -booth and table we were given still had crumbs all over from previous customers, which I cleaned -several plates...More

Thank 777clj
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We are so sorry for this experience with us. Our staff should be making sure the restaurant is thoroughly clean throughout the day. We will be sure to address this with them and hope you can give us another chance. Thank you for your review.

Reviewed 3 weeks ago via mobile

The wait was the best that I’ve ever had at a Cheesecake Factory, they sat us right away. The waitress was nice but seem very rushed. I had the chicken belligio, that was my first time for me. It was quite tasty. I had whiskey...More

Thank Ejay0317
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you very much for this review! We're so happy to hear you enjoyed this visit and we hope to see you back soon!

Reviewed 3 weeks ago

We've visited twice now, no wait, great staff. Food was cooked to order and arrived quickly. Save room for some cake...

Thank objets
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. We're so glad to hear you enjoyed your meal. Thanks for the kind review and we hope to see you again soon.

Reviewed 4 weeks ago

This was my first time visiting this particular Cheesecake Factory site located in City Place. My sisters and I enjoyed an appetizer of mini-crab cakes, followed by 3 entrees that we shared. We especially recommend the orange chicken with its intense orange flavors. There was...More

Thank VKauf2014
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thanks so much for this review! We're so glad to hear you enjoyed your meal and that our team provided great service. Thanks for sharing some of your favorites, and we hope to see you soon!

Reviewed 4 weeks ago via mobile

The experience was consistent with what you’d expect from the Cheesecake Factory. Friendly service, good food, nice patio.

Thank jtonka2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

Reviewed 8 October 2018 via mobile

Very busy as you would expect on a Saturday night. Told there would be a 20 minute delay which was about right. Lovely server. Efficient service but food could have cone a bit quicker. I had a burger - really tasty and succulent beef. Partner...More

Thank Nick H
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 October 2018

Hi Nick, We are truly sorry for the wait you had to endure! We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with your meal and please be...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Kids, Groups, Bar Scene, Special Occasion Dining
Open Hours
Sunday
10:00 - 23:00
Monday
11:00 - 23:30
Tuesday
11:00 - 23:30
Wednesday
11:00 - 23:30
Thursday
11:00 - 23:30
Friday
00:00 - 00:30
11:00 - 00:30
Saturday
10:00 - 00:00
Location and Contact Information
  • Address: 701 S Rosemary Ave, Ste 179, West Palm Beach, FL 33401-6031
  • Location: United States  >  Florida (FL)  >  West Palm Beach
  • Phone Number: +1 561-802-3838
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