Where to start? Well for starters I should of heeded the other reviews on trip advisor of this place. But I just had to try this place. So just calling to get in touch with the store by phone, sadly proved difficult, (though it shouldn't...of been) since we had a lot of static coming from their end of the phone line, that ended in a lot of return calls (from me) calling back the restaurant due to dropped calls. Then a lot of hang-ups from the restaurants end. (I really wanted those tacos!) But whomever took my 1st order (a female) was kind enough to call me back on her personal cell phone, so that I could place my pick up order. :) But I should of knew something was amiss when we ordered 6 tacos (reg) & a chimichanga. (a loaded burrito with a small side of rice & refried beans) & our total came to $46.00. Well after picking up a menu from pepe's (since the correct menu is not online) we figured out that they charged us for items that also had the title "taco" in it. (I think they called it a "pepe taco" on our receipt) We also ordered the large salsa & was charged $7.86 for that. (it wasn't until after receiving the menu did we find out that they over charged us for that as well.) But this wasn't discovered until after we had placed a 2nd order with them. The 2nd order. I told the person taking the pickup order to NOT put cilantro on anything. And proceeded to tell her how it tastes like warped mint leaf/clove. She said "ok no problem" & repeated the order back to me. My husband picked up the order & of course everything was COVERED in cilantro. ( I didn't find this out until he brought the order home.) I immediately called back, informed them of the problem & instead of fixing the problem, instead argued with me saying "well she (I'm assuming the female that took my order) said that you didn't say no cilantro." So I asked for a supervisor. Ha! They told me that the supervisor wasn't in that day & proceeded to try & argue with me again about WHAT I SAID. Um sorry. But I KNOW what I said. I made a point of it. & the "no cilantro" part was even read back to me via phone. They ended up hanging up on me. SO if you like sheety service, getting a different order, other than what YOU the PAYING customer paid/asked for, then this is the place for you! And the steak tacos 2nd order (with the picked off cilantro, though the taste still permeates thru the taco) wasn't anything special. The steak was nothing but white grisly fat pieces & the little bit of meat was so chewy it was inedible.More
