We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
71 Isham Rd, Blue Back Square, West Hartford, CT 06107
+1 860-233-5588
Website
Today
11:30 - 00:30
Open now
See all hours
Hours:
Sun 10:00 - 22:00
Mon - Thu 11:30 - 23:00
Fri - Sat 11:30 - 00:30
More Info
Add Photo Write a Review

292 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 282: English reviews
South Windsor, Connecticut
Level Contributor
190 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
Reviewed 2 days ago NEW

Food is very good, however this restaurant could be better managed. Their Thai Chicken Lettuce wraps are excellent and one of the healthier items on the menu. They do have a "light" version of cheesecake (ie lower calorie count), which is excellent. Seems there is always a weight here, so plan on 15+ minutes and arrive early if you want... More 

Helpful?
Thank PJCM744
cape town south africa
Level Contributor
49 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
Reviewed 2 days ago NEW

Love this Cheesecake Factory ..good food good service good atmosphere . All round an excellent place to eat . Deserts are an absolute must .

Helpful?
Thank splodgee
Level Contributor
55 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
Reviewed 1 week ago

Depending on the day, the food tastes fresh and well seasoned, and the service is superb... other days, the food is just ok and the service can be downright awful... Another annoying factor is how busy and crowded it is...sometimes, you just want to have a quiet meal without sounding like you are in Grand Central Terminal.

Helpful?
Thank CC-ELL
Norwalk, Connecticut
Level Contributor
16 reviews
12 restaurant reviews
Reviewed 1 week ago via mobile

Always great, great staff, great food, fair price. Desserts are amazing. Yes I will return and I recommend

Helpful?
Thank Rock175
West Hartford, Connecticut
Level Contributor
8 reviews
6 restaurant reviews
Reviewed 1 week ago

Great menu with many options--something for every palate. The portion sizes are good and the staff is friendly and very accommodating. The only drawback is the wait time for a table can be too much. It is a very popular restaurant and very affordable compared to many others in BB Square.

Helpful?
Thank CKR72482
West Hartford, Connecticut
Level Contributor
11 reviews
7 restaurant reviews
Reviewed 2 weeks ago via mobile

The menu selection makes it. hard to choose what to have. Delicious food and great portion size.!!!!

Helpful?
Thank L. Sherrona B
West Hartford, Connecticut
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 13 March 2017

Chain, with very large portions of very poor food. Usually crowded with families who appear to put ketchup on everything. Very nice staff. Not too noisy/\.

Helpful?
Thank EHL275
Level Contributor
66 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 1 March 2017 via mobile

I love the cheesecake factory and enjoy the wide variety of options on their menu BUT they do not take reservations and the wait is typically at least 90 minutes. I recommend this restaurant if you have the time and you aren't starving.

Helpful?
Thank CNHMTH
Hartford, Connecticut
Level Contributor
80 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 22 February 2017

The restaurant is always crowded, for a reason. The food is always good, and the menu is large and always changing. I had avocado toast-which was spicy, but good. My husband had a pork chop dinner with great mashed potatoes . Service was friendly and efficient. We, of course, will be back...

Helpful?
Thank Murf57
Ardsley, New York
Level Contributor
62 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 21 February 2017

We went here to celebrate a birthday and had a great time tasting different cheesecakes. They were all delicious and plentiful. The staff was polite and friendly and helped recommend cheesecakes. Very nice place for lunch/dinner/dessert

Helpful?
Thank Betsy B

Travellers who viewed The Cheesecake Factory also viewed

West Hartford, CT
 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Brunch, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Groups, Kids, Special Occasion Dining, Child-friendly
Open Hours
Sunday
10:00 - 22:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 00:30
Saturday
11:30 - 00:30
Location and Contact Information
  • Address: 71 Isham Rd, Blue Back Square, West Hartford, CT 06107
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: +1 860-233-5588

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?