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1350 Stoneridge Mall Rd, Pleasanton, CA 94588-3214
+1 925-463-1311
11:00 - 23:00
Closed now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
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150 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Level Contributor
29 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago via mobile

We arrived around 7:45 got seated at 8 and ordered - people seated about 5 minutes after us, ordered after us, were served, eaten and out of there before we were ever served ( more than 45 minutes later ) our dinner !!! We were exhausted after a 20 hr flying day and to have to wait 45 minutes !... More 

Thank ddrobinson5
Level Contributor
9 reviews
Reviewed 10 April 2017

We were told at 6:00 PM they were out of the Special. Reordered Salad and it came without dressing. Asked for shrimp on the side of a new salad. Charged extra for the shrimp and charged higher price for the salad. After numerous complaints was able to get an adjustment. The server was great and professional. Management made no effort... More 

Thank H Richard S
Level Contributor
12 reviews
6 restaurant reviews
Reviewed 25 March 2017 via mobile

Excellent location , next to shopping mall , amazing atmosphere great food and good money value , recommend it for sure

Thank Nagi K
Lakewood Ranch, Florida
Level Contributor
315 reviews
216 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
Reviewed 6 March 2017

I had no idea that Cheesecake Factory offered such a fabulous menu of low calorie and healthy meals! Everything we tried really was delicious and satisfying! I will definitely go back soon!

Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 14 February 2017 via mobile

Very poorly managed...extremely crowded always and even slower service...often not prepared as ordered. Bored servers seem uninterested.

Thank julesberg
Braunston, United Kingdom
Level Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 18 January 2017 via mobile

We didn't eat in the restaurant. But did order 4 different slices of cheesecake. All were delicious and lived up to our expectations.

Thank Lyndsay2020
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 4 January 2017

Had to wait ages for a table, the the children's food came out first. They had practically finished by the time our food was ready and then mine was stone cold so hubby ended up eating on his own! Wouldn't rushback there... nothing to keep the kids busy while waiting for their food!

Thank Lisa M
Marietta, Georgia
Level Contributor
161 reviews
106 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
Reviewed 3 January 2017 via mobile

We went there with my 6 year old grandson for lunch. My grandson's order took a while to arrive. I asked if there's wifi available, there's not. I asked if there's coloring paper with crayon, there's not. They do have children's menu. This restaurant is not kid friendly. We also ordered stuff mushrooms, which was good. We ordered the chopped... More 

Thank Nannetteph218
2 reviews
Reviewed 28 December 2016 via mobile

We waited for an hour and 10 min. Then waited for another couple of minutes more to be seated. We waited probably another half an hour or so to be served. When the food came, the spaghetti was cold, pasta hard and dry. Had to complain to the manager who gladly replaced it. Another waiting time. The salmon was so... More 

Thank Estrella S
Fremont, California
Level Contributor
106 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 141 helpful votes
Reviewed 8 December 2016

The food is generally good here and portion size is pretty large. Of course their cheesecakes are top notch and there is generally a large variety to choose from as well. It is clearly very popular as the wait time is very long. The response by the staff while waiting to be seated is neither prompt and neither very courteous.... More 

1 Thank Aditi S

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Restaurant Details

Rating summary
  • Food
  • Value
American, Vegetarian Friendly, Gluten Free Options, Vegan Options
Lunch, Breakfast, Dinner, Brunch
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Special Occasion Dining, Child-friendly
Open Hours
10:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 1350 Stoneridge Mall Rd, Pleasanton, CA 94588-3214
  • Location: United States  >  California (CA)  >  Pleasanton
  • Phone Number: +1 925-463-1311

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?