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The Counter

Certificate of Excellence
€€ - €€€
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369 California Avenue, Palo Alto, CA 94306
+1 650-321-3900
Website
Today
11:00 - 23:00
Open now
All hours
Hours:
Sun 11:00 - 21:30
Mon - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
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154 Reviews from our TripAdvisor Community

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Showing 142: English reviews
SF Bay area
Level Contributor
160 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

A mixed review. The good: burgers certainly are good, and toppings individualized (and can order for less than $1/ounce a larger size; and string potatoes are indeed excellent as are onion rings. Not so good: on this Saturday evening, sitting outside, service was extremely slow. When burgers were brought they were barely warm. We'll give this place a 2nd chance... More 

Helpful?
Thank travelerSFBayarea
London, United Kingdom
Level Contributor
390 reviews
167 restaurant reviews
common_n_restaurant_reviews_1bd8 235 helpful votes
2 of 5 bubbles Reviewed 22 October 2016 via mobile

It was not that busy but the wait for food was long ( 35 mins) then the order was not quite right and food was hardly warm. Fries never came. Server couldn't care less. Even when I asked if fries were coming he said yes but they never did. I can't recommend at all based on this disastrous experience

Helpful?
Thank TechnoProf
Bay Area, CA
Level Contributor
32 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 17 October 2016

We found ourselves on California Ave on a Saturday night and decided to visit The Counter for a family meal. The place was busy as we snagged the last 4 top open. The restaurant has gone through some changes since the last time we were there -- the menu is simplified, the options increased for the most part. You fill... More 

Helpful?
Thank PA_Denizen
San Jose, California
Level Contributor
20 reviews
16 restaurant reviews
2 of 5 bubbles Reviewed 19 August 2016

We arrived at about 1:20 but didn't eat until about 2:30. Various excuses were made, and we were given free drinks and a free trio plate of fries/onion rings after we complained, but the overall experience was not good. Even one milkshake took 20 mins to appear. The food itself is good but not good enough to make up for... More 

Helpful?
Thank Bob R
Madrid
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2016

Great hamburgers in a nice and quiet area. Service is very helpful and nice. We really enjoyed it. Not very economic but everything is expensive in Palo Alto...

Helpful?
Thank ulisesagain
Level Contributor
16 reviews
5 of 5 bubbles Reviewed 15 August 2016 via mobile

A custom built 1 pound bison burger. Truly one of the best burger I ate. I had the meat well done and it wasn't even dry because of all the toppings that I added. The service was quick. I would come back to eat another bison burger.

Helpful?
Thank Aleksandr K
Miami Beach, Florida
Level Contributor
126 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 3 August 2016

What a fun place! You get to either order from the menu or build your own burger with a huge variety of options. The service was very friendly and the food was absolutely delicious. Definitely recommend.

Helpful?
Thank 22travelMB
Templeton, California
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 27 July 2016 via mobile

The food at The Counter is excellent . Our server, Naibe, was wonderful . We always have a great time.

Helpful?
Thank billstans123
Adliswil, Switzerland
Level Contributor
189 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed 24 July 2016 via mobile

This place has fantastic burgers. We loved it. Beside a pretty good choice of burgers already available, we liked the idea to build our own burger. 8 steps to be made to personalize it in every details. It's a great place to eat. One of our best recommendations.

Helpful?
Thank Roberto_Vazzo
1 review
5 of 5 bubbles Reviewed 2 July 2016 via mobile

excelent!!! It is my firsy time and I bring my family. My suggestion is creat its own burger and order the chocolate shake as well. The price is good.

Helpful?
Thank Cesar B

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$10 - US$15
Cuisine
American, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Highchairs Available, Serves Alcohol
Good for
Child-friendly, Kids
Open Hours
Sunday
11:00 - 21:30
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 369 California Avenue, Palo Alto, CA 94306
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?