We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Counter

369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent49%
  • Very good33%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“burger” (103 reviews)
“salad” (13 reviews)
Open Now
11:00 - 22:00 Hours
American, Vegetarian Friendly, Gluten Free Options
€€ - €€€
369 S California Ave, Palo Alto, CA 94306-1830
All Details
Write a ReviewReviews (185)
Traveller rating
Traveller type
Time of year
  • More languages

1 - 10 of 164 reviews

Reviewed today

After reading some of the last few reviews, I decided that this restaurant needed a positive review. While the experience wasn't worthy of a 5, it was worth a 4. The burgers were delicious, the waiter was training another waiter and was very helpful and...More

Thank Lisa A
Reviewed 3 weeks ago

I stopped by to try the burger, and it was super delicious, cooked the way I loved. This place is busy and noisy, not what I expected. Perhaps better fir for families with young children.

Thank JamshidV
Reviewed 3 weeks ago

This unique restaurant offers a set menu of very nice burger/sandwich/salad choices, but the real difference is the optional "score card" menu on which you can choose every feature of your "burger" from a wide selection of meats, breads and condiments. The food tastes good,...More

Thank JBuckel
Reviewed 5 weeks ago

Endless combinations possible. Also possible to buy a burger pre-configured by the restaurant. Good burgers as well as sides and sauces. We were 8 people and had quite a long wait for our food.

Thank Nielsjespersen
Reviewed 22 April 2018

Lovely place for lunch at Santana Row. My friend ordered a bison burger and I ordered an Asian Burger on a bed of salad and sweet potatoes fries, which were excellent. Enjoyed sitting outside and watching people and listening to music. Can't be better than...More

Thank L0ve2travle
Reviewed 16 April 2018

This place was great and not like so many other burger places. They give you a menu of all the breads, buns, cheeses, meats, toppings and sauces that they have and you get to make any combo you want. You could eat here everyday for...More

Thank Mark S
Reviewed 5 March 2018

I had written a rather unfavorable review following a lunch here a few months ago, and I received a very nice response from the manager stating that he would look into what may have been the issue. A couple of weeks ago, I returned to...More

Thank cabearcat
Reviewed 14 February 2018 via mobile

Had the impossible burger and it was the most perfect burger ever! Highly recommended for vegetarians/vegans and/or to bring friends that can’t live without their meat and surprise them!

Thank ammereser
Reviewed 11 February 2018 via mobile

We haven't tried this chain before so after a long day of acting like a tourist we felt like this was a quick easy decision. Their order system is cool. They give you a clipboard with a menu of choices. Pick your bun, pick your...More

Thank Lisa A
Reviewed 9 November 2017

Have been here three times. As a guest the first time, but "on request" the last time. $20+ for a hamberger??? And, the service was VERY slow. Never again !More

Thank paulbeirne
Counter N, Owner at The Counter, responded to this reviewResponded 10 November 2017

Paul - I am very sorry you did not have a great experience with us. I know we can and should have done better. I have two questions that would be helpful to me so we can continuously improve, if you dont mind providing details....More

Nearby HotelsSee all 27 hotels in Palo Alto
Coronet Motel
127 reviews
.21 km away
Stanford Terrace Inn
201 reviews
.44 km away
Hotel Parmani
192 reviews
.83 km away
Travelodge by Wyndham Palo Alto Silicon Valley
178 reviews
.88 km away
Nearby Restaurants
Joanie's Cafe
190 reviews
.05 km away
Mediterranean Wraps
46 reviews
.11 km away
Palo Alto Sol Restaurant
86 reviews
.07 km away
Nearby Attractions
Epic Tours El Salvador
9 reviews
.66 km away
Stanford University
1,520 reviews
2.29 km away
Rodin Sculpture Garden
70 reviews
2.43 km away
Anderson Collection at Stanford University
37 reviews
2.41 km away
Questions & Answers
Get quick answers from The Counter staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$10 - US$15
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly, Kids
Open Hours
11:00 - 21:30
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900
  • E-mail
Quality meats, inventive sauces, toasted buns, melted cheeses and blended shakes that shout flavor.We’re on a mission to challenge the way people think about burgers. We’re about creative construction. We think life is about experiences. Trying stuff. Learning. Being Inventive. Show us what you’ve got.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing