We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Counter

369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
Website
Share
Save
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent48%
  • Very good34%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“burger” (105 reviews)
“fries” (19 reviews)
“salad” (13 reviews)
Open Now
11:00 - 23:00 Hours
CUISINES
American, Vegetarian Friendly, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
369 S California Ave, Palo Alto, CA 94306-1830
All Details
Write a ReviewReviews (187)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1 - 10 of 166 reviews

Reviewed 3 weeks ago

We went to The Counter for dinner. The servers were friendly, knowledgeable and helpful. However, the service was very, very slow (likely understaffed). The burgers were good but nothing special. The burgers are pricey at over $11. The prices go up if you add extras....More

Thank Cynthia P
Reviewed 8 July 2018

Staff at The Counter are really rushed. The kitchen can customize what you order. Be specific and check that the staff heard you. For example, if want your hamburger to be medium rare - check your understanding of what you get. If you order a...More

Thank FlyingCloud
Reviewed 22 June 2018

After reading some of the last few reviews, I decided that this restaurant needed a positive review. While the experience wasn't worthy of a 5, it was worth a 4. The burgers were delicious, the waiter was training another waiter and was very helpful and...More

1  Thank Lisa A
Reviewed 31 May 2018

I stopped by to try the burger, and it was super delicious, cooked the way I loved. This place is busy and noisy, not what I expected. Perhaps better fir for families with young children.

1  Thank JamshidV
Reviewed 29 May 2018

This unique restaurant offers a set menu of very nice burger/sandwich/salad choices, but the real difference is the optional "score card" menu on which you can choose every feature of your "burger" from a wide selection of meats, breads and condiments. The food tastes good,...More

1  Thank JBuckel
Reviewed 18 May 2018

Endless combinations possible. Also possible to buy a burger pre-configured by the restaurant. Good burgers as well as sides and sauces. We were 8 people and had quite a long wait for our food.

1  Thank Nielsjespersen
Reviewed 22 April 2018

Lovely place for lunch at Santana Row. My friend ordered a bison burger and I ordered an Asian Burger on a bed of salad and sweet potatoes fries, which were excellent. Enjoyed sitting outside and watching people and listening to music. Can't be better than...More

1  Thank L0ve2travle
Reviewed 16 April 2018

This place was great and not like so many other burger places. They give you a menu of all the breads, buns, cheeses, meats, toppings and sauces that they have and you get to make any combo you want. You could eat here everyday for...More

1  Thank Mark S
Reviewed 5 March 2018

I had written a rather unfavorable review following a lunch here a few months ago, and I received a very nice response from the manager stating that he would look into what may have been the issue. A couple of weeks ago, I returned to...More

1  Thank cabearcat
Reviewed 14 February 2018 via mobile

Had the impossible burger and it was the most perfect burger ever! Highly recommended for vegetarians/vegans and/or to bring friends that can’t live without their meat and surprise them!

Thank ammereser
Nearby
Nearby HotelsSee all 27 hotels in Palo Alto
Coronet Motel
130 reviews
.21 km away
Stanford Terrace Inn
207 reviews
.44 km away
Hotel Parmani
194 reviews
.83 km away
Travelodge by Wyndham Palo Alto Silicon Valley
180 reviews
.88 km away
Nearby Restaurants
Joanie's Cafe
200 reviews
.05 km away
Mediterranean Wraps
47 reviews
.11 km away
Zareen's
42 reviews
.01 km away
Nearby Attractions
Epic Tours El Salvador
9 reviews
.66 km away
Stanford University
1,577 reviews
2.29 km away
Rodin Sculpture Garden
75 reviews
2.43 km away
Anderson Collection at Stanford University
39 reviews
2.41 km away
Ask a question
Questions & Answers
Jennifer C
19 August 2018|
AnswerShow all 2 answers
Response from sandpip6 | Property representative |
You can earn rewards using The Counter's own loyalty program. You can sign up online or in the restaurant. Easy to do.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$15
Meals
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly, Kids
Open Hours
Sunday
11:30 - 21:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900
  • E-mail
Description
Quality meats, inventive sauces, toasted buns, melted cheeses and blended shakes that shout flavor.We’re on a mission to challenge the way people think about burgers. We’re about creative construction. We think life is about experiences. Trying stuff. Learning. Being Inventive. Show us what you’ve got.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing