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Factory Steak and Lobster

Certificate of Excellence
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Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
+506 2208 2100
Website
Today
11:59 - 15:00
18:30 - 22:30
Closed now
See all hours
Hours:
Sun 12:00 - 18:00
Mon - Fri 11:59 - 15:00
Mon - Sat 18:30 - 22:30
Sat 11:59 - 16:00
More Info
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455 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Cape Coral, Florida
Level Contributor
218 reviews
153 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
Reviewed 2 days ago NEW

Our group had our last meal here before heading back to the US. The dinner was very good - I had the tenderloin and enjoyed it. There were also good fruit drinks, The service was very good also. The place has a nice atmosphere and you feel pampered.

Helpful?
Thank Suzy_Florida08
Portland, OR
Level Contributor
76 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
Reviewed 6 days ago NEW

We got the steak and lobster and were expecting to be wowed. Nope. It was awful and the lobster was tough and not edible. The service was good, but they tried to hard. Do not eat here. The sushi restaurant was very good. Did not try the Italian place. The main restaurant was ok.

Helpful?
Thank 1devon
Mexico City, Mexico
Level Contributor
188 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
Reviewed 1 week ago via mobile

During my trip to Costa Rica I decided to celebrate my birthday dinner at Factory with my wife, and it was definitely worth it! The restaurant is located inside the Intercontinental Hotel @ Escasú area. It has a nice atmosphere, perfect for couples. The food is really good, up to the standards of restaurants inside Intercontinental hotels worldwide. Everything in... More 

Helpful?
Thank alexps81
San Jose, Costa Rica
Level Contributor
36 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago

I've eaten here several times and it is always solid. My go-to order is the skirt steak and some Argentinian empanadas. The burger is solid too.

Helpful?
Thank VanCosta
Eduard S, Gerente at Factory Steak and Lobster, responded to this review

Dear VanCosta, Thank you very much for choosing us and for sharing your comments with us. We are glad to know we have you as frequent customer. I indeed agree with you one of my favourite dishes in Factory is the burger. We hope you continue visiting us. Best regards, Eduard Soler Food & Beverage Manager More 

Province of San Jose, Costa Rica
Level Contributor
6 reviews
6 restaurant reviews
Reviewed 2 weeks ago

We visit this restaurant often and with one notable exception the food is always top notch. The waiters are always ready to help and make menu suggestions, hard to go wrong here.

Helpful?
Thank gduran1972
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear gduran1972, Thank you very much for your review, we are more than delighted to hear your comment, and to know we make the most of your experience with us. We will keep up the good work. Thank you for choosing us. Best regards, Eduard Soler Food & Beverage manager More 

New Orleans, Louisiana
Level Contributor
74 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
Reviewed 3 weeks ago

The one due to the lack of customer service and inability to eat there although ariived 1 hour prior to closing. We wanted to eat a good meal after 6 days in the Forest. When we arrived there were open tables everywhere but were told we could not seat there because close to closing time. It's was 5 pm on... More 

Helpful?
Thank Hugette C
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear Hugette C, Thank you for sharing your opinion with us, we are very sorry to hear about your experience with us, this does not show our customer service and our policies. We will study your case, but please know that our restaurant closes at 6 every Sunday. We are really sorry about the inconveniences that might have caused. Best... More 

San Francisco, California
Level Contributor
18 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

My husband, two children) and I all had a wonderful and delicious meal here. The service was excellent as was the wine list.

Helpful?
Thank FamilyRoadTrip101
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear FamilyRoadTrip101, Thank you very much for choosing us and thank you very much for sharing such a high review on our restaurant. It is a pleasure to hear you and your family enjoyed our time with us. We really hope you all come visit us very soon. Best regards, Eduard Soler Food & Beverage Manager More 

Streamwood, Illinois
Level Contributor
83 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 12 March 2017 via mobile

The steak we had was VERY tender. Medium was red and not pink as expected. Waitstaff was very friendly and spoke English well.

Helpful?
Thank Jim H
Eduard S, General Manager at Factory Steak and Lobster, responded to this review

Dear Tim H, Thank you very much for taking the time to share with us your last experience in our restaurant. We could not be happier to hear you had the best of your experience with us, and enjoyed your steak. We hope you come visit us very soon. Best regards, Eduard Soler Food & Beverage Manager More 

Level Contributor
5 reviews
3 restaurant reviews
Reviewed 11 March 2017

Loved the crispy goat cheese with walnuts and pine nuts and arugula salad! The shrimp were a little over cooked but the sauce was so amazing that it made up for it. My husband had the most amazing juice bacon cheeseburger. I was almost jealous. My aunt had the skirt steak which was phenomenal. My grandmother had the salmon very... More 

Helpful?
Thank Judy G
Eduard S, General Manager at Factory Steak and Lobster, responded to this review

Dear Judy G, Thank you very much for writing such a high review on our restaurant. We are more than satisfied to hear you and your family enjoyed your time with us, and we managed to make the most of your experience with us. We hope you and your family enjoy your time in Costa Rica. Hope you come visit... More 

Staten Island, New York
Level Contributor
21 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 24 February 2017

Went there on a whim because I was hungry late at night and didn't want bar food. Ordered the surf and turf and my husband had the burger. Probably the best steak and lobster I've had in a while. I eat out quite often in NYC so my expectations were not very high for a business hotel restaurant, but I... More 

Helpful?
Thank Lmmilazzo
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear Lmmilazzo, Thank you very much for taking the time to share your last experience at Factory Steak & Lobster. We hop you come visit us very soon. Best regards, Eduard Soler Food & Beverage manager More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$20 - US$45
Cuisine
Steakhouse, Seafood, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Outdoor Seating, Seating, Highchairs Available
Good for
Business meetings, Child-friendly, Groups, Special Occasion Dining, Romantic
Open Hours
Sunday
12:00 - 18:00
Monday
11:59 - 15:00
18:30 - 22:30
Tuesday
11:59 - 15:00
18:30 - 22:30
Wednesday
11:59 - 15:00
18:30 - 22:30
Thursday
11:59 - 15:00
18:30 - 22:30
Friday
11:59 - 15:00
18:30 - 22:30
Saturday
18:30 - 22:30
11:59 - 16:00
Location and Contact Information
  • Address: Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of San Jose  >  San Jose Metro  >  Escazu
  • Phone Number: +506 2208 2100

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Factory Steak and Lobster and other visitors
6 questions
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Florida
6 months ago
Dominical, Costa Rica
over a year ago

See all questions (6)

Questions? Get answers from Factory Steak and Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?