Terrible food. Every meal was discussed. Even the desert wasn’t good. The only thing that was ok is the service. I will never come back.More
Terrible food. Every meal was discussed. Even the desert wasn’t good. The only thing that was ok is the service. I will never come back.More
Hi, Nir! Thank you so much for your review. You might think that there is nothing to be thankful for, if the review is not positive; But we consider that, from the most negative opinion to the most positive, it deserves our attention. Even a...More
We are staying at the hotel, and we decided to dine in because it was raining hard. We enjoyed shrimp rissotto and tuna teryaki. Delicious and the service was excellent . Thank you.
First night here was perfect. What a difference the second night is. The guy who was the bartender last night is now our server. He is awful. He makes me feel like I am making him go out of his way. He never asked how...the food was. Never checked on us at all. 10 minutes ago he came by and I asked for tres Leche cake. Still not here. I am ready to go. Just came out. He set it down, walked away and said nothing. Food was good. Service is awful! There is a pretty young blond here who is getting all the attention from our server. It is a shame tonight is so bad when last night was so good.More
Hello William, thank you for your time and effort to evaluating us. We want to apologize for the attention received. It is a really isolated case, since we are known for providing an excellent quality service. We are sorry that your experience was not the...More
Beautifully presented dishes. Excellent service. Generous portions. Not cheap but worth the money. All tried dishes were very tasty including the vegetarian one.More
Hello, thank you for your time and effort to leaving us your positive comment. We are delighted to know that your experience at Surá Bar & Bistro has been so positive. Your feedback motivates us and encourages us to keep doing things better every time....More
We ate breakfast, lunch, and dinner here during our stay. We found the food reasonably priced and pretty good. The service was excellent. If you are staying at the hotel would definitely recommend taking the time to have a meal hereMore
Dear customer, we want to thank you for your time and effort to evaluating us. We are happy to see you had a magnificent experience with us. Our main goal is the complete satisfaction of all our guest and customer. We hope all your stay...More
This is the restaurant inside the Volcano lodge. I believe we are there 3 different times during our stay at the hotel. Not one dish disappointed. Everything from your typical Costa Rican to pasta, fresh seafood and steak. Service was great and every meal was...enjoyable!More
Hello, thank you very much for your good feedback. We are very happy to see that all your experience was good in our restaurant and lodge in general. We look forward to serving you again in the near future. Best regards, Gerardo Pérez H
Situated inside Volcano lodge, the restaurant serves excellent local dishes (mains and desserts) in a nice outdoor setting.More
Dear Alexander, thank you for your time to evaluating us. We are delighted to know that your experience at Surá has been so positive. Your feedback motivates us and encourages us to keep doing things better every time. We hope you visit us again soon....More
Nice starter ! Very tasty .... Steak was ok have had better, but still good. Good and friendly serviceMore
Dear customer, we want to thank you for your time to evaluating our food and service. All comments are very important for us. We hope your experience has been good... It will be a pleasure to serve you again when you decide come back. Kindest...More
This place is inside a resort, but just walk up to the security checkpoint and they will help you find it. We walked here from a neighbouring resort to get some variation. Recommend the fish tacos.More
Dear customer, we want to thank you for your time to leaving your positive review. Your comment is very important for us. It give us the energy to keep serving you in the best way. We are pleased to see your experience at our restaurant...More
We stayed at the Volcano lodge for several nights. In addition to having breakfast at Sura every morning we did have dinner and lunch there once as well. Overall, the menu is pretty diverse (mixture of seafood, beef, vegetarian options), the presentation was excellent and...food was very good. Sometimes service can be slow, but nothing extreme.More
Dear Shawn, we want to thank you for your time to evaluating our service. We are pleased to see your experience at our restaurant has been good. We really appreciate your review, cuz it give us the energy to keep improving our level of quality....More