We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Steak 'n Shake

2720 Spring Ave SW, Decatur, AL 35603-1216
+1 256-341-0112
Website
Save
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent13%
  • Very good20%
  • Average24%
  • Poor23%
  • Terrible20%
3 weeks ago
“Poor service”
4 weeks ago
“What has happened?!”
Closed Now
All hours
CUISINES
American
PRICE
RATINGS
Service
Food
Value
Atmosphere
LOCATION
2720 Spring Ave SW, Decatur, AL 35603-1216
All Details
Write a Review
Reviews (30)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 30 reviews

Reviewed 3 weeks ago

My husband and I went into S&S on Tuesday , 08/29/ for a burger and a shake. We arrived at 4:50 pm and were seated and the server took our order. We ordered two shakes and both of us ordered a burger with fries and...More

Thank G-MAMA D
Reviewed 4 weeks ago via mobile

Very very disappointed with Steak and Shake today. I haven't ate here in a year and what a change a year makes! Service was extremely unacceptable. 3 separate tables that arrived after us got their food before we did, our ticket was documented for 12:53...More

Thank Penny H
Reviewed 23 June 2017 via mobile

We have visited this location a couple of times and the service is always slow. I feel you have to beg for a refill on your drink and twice I had to ask twice for our check. The food has always been good but that...More

Thank Amyshawn
Reviewed 18 April 2017

Waited over 5 minutes to be seated and no one in front of us (was not crowded). Then waited a good 15 to 20 to order. Food came in timely manner but my grandson and I ordered a milkshake and when food came we were...More

Thank Cathy D
Reviewed 5 March 2017

Wife and I went in for a burger. Etc. I'm not sure how they stay in business. We ordered. When the food finally came a different server brought it than the one taking our order. Wife's burger was not correct. We were not given forks...More

Thank randy9641
Reviewed 16 January 2017

We didn't actually make it to a table to eat, but what a terrible customer service experience which has made me say NO to ever going again. We stood in like for close to 5 minutes, the person in front of us was seated and...More

Thank shellj3
Reviewed 18 August 2016 via mobile

The food was really good, but the wait? There were no more than 12 people there and there were at least 5 servers there. It took 13 min. Just to get one of them to take our order after a friend held his menu up....More

Thank Larry T W
Reviewed 12 August 2016 via mobile

We have eaten here several times, they are friendly and the food is always good but the wait time even when they are not busy is ridiculous! Last time we got our food for free because of this...

Thank Kim U
Reviewed 23 July 2016

We haven't been here in a while, so we decided to check it out again. That was a mistake. The place was only about half full, yet it took almost 45 minutes to get two burgers and two shakes. Now what throws me off was...More

Thank DougM47
Reviewed 3 March 2016

Went their today busy but not packed. Waits to be seated an waitress took our Fri k order. After that it went downhill. After 30 minutes the foo came but no shake menu had to ask twice for one. Also the waitress forgot the silverware....More

Thank Charles S
Nearby
Nearby Restaurants
Sam's Sports Grill
26 reviews
.69 km away
Whitt's Barbecue
14 reviews
.50 km away
Casa Santiago Mexican Grill
19 reviews
.42 km away
Cracker Barrel
32 reviews
.78 km away
Nearby Attractions
Wheeler Wildlife Refuge
112 reviews
5.34 km away
Point Mallard Waterpark
195 reviews
6.45 km away
Cook's Natural Science Museum
67 reviews
2.95 km away
Delano Park
29 reviews
4.88 km away
Questions & Answers
Get quick answers from Steak 'n Shake staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Child-friendly
Open Hours
Sunday
10:00 - 15:00
Monday
10:00 - 15:00
Tuesday
10:00 - 15:00
Wednesday
10:00 - 15:00
Thursday
10:00 - 15:00
Friday
10:00 - 15:00
Saturday
10:00 - 15:00
Location and Contact Information
  • Address: 2720 Spring Ave SW, Decatur, AL 35603-1216
  • Location: United States  >  Alabama (AL)  >  Decatur
  • Phone Number: +1 256-341-0112
  • E-mail
Description
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing