What a shame. My husband and I have been faithfully ordering from Punjab for the past three years and have always been impressed with the quality of the food, but after our experience with the restaurant tonight, I don't know that I'll continue to order...from them in the future.
I always order the paneer tikka masala. On Grubhub, there isn't an option for this, so years ago when we first ordered it, the restaurant instructed us to select the chicken tikka masala and make a note to use paneer instead. We've never had a problem doing this previously. However, this evening we mistakenly received the order with chicken. When we called the restaurant regarding the error, we were put on hold for fifteen minutes, then had our call passed between three different employees, who all insisted that we'd received paneer and required us to supply a photo of the food to prove that the order was wrong. We found the whole situation somewhat ridiculous, but were glad when we were informed the correct order would be redelivered shortly.
After an hour passed, my husband called the restaurant for an update. Again, we were put on hold and passed around to several employees. Finally we were told that the driver had "called and called until he was sick of calling" and that there had been no answer. We hadn't received any calls, nor had the driver rung the doorbell. Once more, we were told that the driver would redeliver it.
Two hours and 45 minutes after we first placed the order, the driver finally arrived. I was waiting for him in the entryway of our building; he didn't call and if I hadn't been there, I would have missed him. He first demanded that I give him the incorrect order (which I did), and then, unprompted, proceeded to admonish me for "placing the order wrong" and told me what had happened was "all my fault."
Having previously worked in the food industry, I am stunned by the lack of professionalism of every employee with whom we interacted. I have lost a great deal of respect for this business.More