We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Matsuri

#140 of 4,119 Restaurants in Santiago
Certificate of Excellence
€€€€
Las Condes
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Avenida Presidente Kennedy 4601, Santiago 7560994, Chile
+56 2 950 3145
Website
Today
12:30 - 16:00
19:00 - 00:00
Closed now
See all hours
Hours:
Sun - Fri 12:30 - 16:00
Sun - Sat 19:00 - 00:00
More Info
Add Photo Write a Review

244 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 43: English reviews
Beijing, China
1 review
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

The sushi made by Daniella is just fantastic tasty , I really recommend this restaurant everything is good , I tried the tempura with caramelize onions , just whaou !!! The service was perfect, Cristina was very attentive and kind with me and the hostess Cristina always care about my order and make my experience very very good Please don... More 

Helpful?
Thank sam201182
Santiago Metropolitan Region, Chile
Level Contributor
26 reviews
24 restaurant reviews
5 of 5 bubbles Reviewed 1 week ago

Japanese restaurant are not very exciting; plain decoration, soft music (if any), low lights, and sober in every possible way. So the main reason to appreciate these places must be the food... Matsuri is precisely that, all about food, and in my last two visits (wedding anniversary and Valentine's day) it was quite an experience. Freshness, flavor and variety is... More 

Helpful?
Thank Jaime Y
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Visit the restaurant on February 14, for saint valentine. It was very nice place, and the people who works on the place was excellent. They recommend lot of different type of food preparation for us. We are really in love with this place!

Helpful?
Thank Gonzalo A
Roberto I, Sub Gerente General at Matsuri, responded to this review

Thank you for your time and comments. It's nice to know that you enjoyed your Valentine's dinner at Matsuri. Hope to have you back soon! Roberto Intriago More 

Santiago, Chile
1 review
5 of 5 bubbles Reviewed 5 weeks ago

Great Valentine´s dinner thanks to the excellent service (congratulations to Leyla). The food and wine were perfect.

Helpful?
Thank EmmaFMV
Roberto I, Sub Gerente General at Matsuri, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your Valentine's dinner at Matsuri. Hope to have you back soon! Roberto Intriago More 

Kuala Lumpur, Malaysia
Level Contributor
71 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 29 January 2017

We expected Matsuri's food to be good given Chile's reputation for fresh seafood and were not disappointed. As an Asian who has frequented Japanese restaurants in Asia, Japan included, and the West, the cuisine is as authentically Japanese as they come. It is not inexpensive, but for what you pay, you get excellent Japanese cuisine in a nice environment..

Helpful?
Thank KC C
Roberto I, Sube Gerente General at Matsuri, responded to this review

Thank you for your time and comments. It's nice to know that you enjoyed your experience at Matsuri. Hope to have you back soon! Best regards, Roberto Intriago More 

Tampa, Florida
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 December 2016 via mobile

Food and environment was excellent, however the service was awesome! Our waiter, Patricio was a great hostess which is very hard to find in Santiago. If you come and if you want to have a different experience book the tatami which are the private rooms.

Helpful?
Thank catalina605
Roberto I, Sub Gerente General at Matsuri, responded to this review

Thank you very much for your time and comments. It's nice to know that you have a good experience with us. Hope to have you back soon! Best regards, Roberto Intriago More 

San Francisco
Level Contributor
18 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 27 December 2016 via mobile

I read some good reviews (and some bad ones) and my verdict is if you want a bowl of udon noodles it is great. As expected, it is really not the authentic Japanese meal. My main complain is the choice of the sashimi (I would expect really fresh fish and adding cuts of sashimi) but the tuna was bad and... More 

Helpful?
Thank Edmond_ET
Roberto I, Sub Gerente General at Matsuri, responded to this review

Thank you for your time and comments, We´re happy to know your feedback, this will help us to improve our services, and we would be happy to welcome you another time. Best regards, Roberto Intriago More 

Amsterdam, The Netherlands
Level Contributor
70 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 12 December 2016

We had a wonderful dinner at the Matsuri restaurant at the Hyatt hotel of Santiago, overlooking the lush gardens of this hotel. The sushi, sashimi and nigiri accompanied with a sauvignon gris of Casa Silva: we had close to a hundred pieces between three of us. A real feast of sushi! I can´t wait to go back again. A delight:... More 

Helpful?
Thank VNL56
Roberto I, Sub Gerente General at Matsuri, responded to this review

Thank you very much for your time and comments. It's nice to know that you have a wonderful experience with us. We are looking forward to have you back soon! Best regards, Roberto Intriago More 

Santiago, Chile
1 review
3 of 5 bubbles Reviewed 2 November 2016

I would just highlight the excellent service (Judith) we received, which partially offset the food and the environment.

Helpful?
Thank MiguelMaxit1973
Roberto I, Sub Gerente General at Matsuri, responded to this review

Thank you for your time and comments. It's nice to know that you enjoyed your dinner at Matsuri, and that the service was kind and helpfull. Hope to have you back soon! Roberto Intriago More 

Las Vegas, Nevada
Level Contributor
151 reviews
105 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 31 October 2016 via mobile

This restaurant has been located in the Hyatt Hotel for years. As such, the quality has been gradually declining, as it seems to be more of a tourist cash-cow than a restaurant that exudes ownership pride. If you have had the fortune of dining at great Japanese restaurants worldwide, as I have, you recognize this restaurant's food quality and presentation... More 

Helpful?
Thank Greg212

Travellers who viewed Matsuri also viewed

Santiago, Santiago Metropolitan Region
Santiago, Santiago Metropolitan Region
 
Santiago, Santiago Metropolitan Region
Santiago, Santiago Metropolitan Region
 

Been to Matsuri? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$25 - US$80
Cuisine
Japanese, Sushi, Asian, Vegetarian Friendly
Meals
Lunch, Dinner
Restaurant features
Highchairs Available, Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Free Off-Street Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Special Occasion Dining, Child-friendly, Business meetings, Romantic
Open Hours
Sunday
12:30 - 16:00
19:00 - 00:00
Monday
12:30 - 16:00
19:00 - 00:00
Tuesday
12:30 - 16:00
19:00 - 00:00
Wednesday
12:30 - 16:00
19:00 - 00:00
Thursday
12:30 - 16:00
19:00 - 00:00
Friday
12:30 - 16:00
19:00 - 00:00
Saturday
19:00 - 00:00
Location and Contact Information
  • Address: Avenida Presidente Kennedy 4601, Santiago 7560994, Chile
  • Location: South America  >  Chile  >  Santiago Metropolitan Region  >  Santiago>  > Las Condes
  • Neighbourhood: Las Condes
  • Phone Number: +56 2 950 3145
Description
Widely renowned as 'the best Japanese restaurant in town' and also known for its sophisticated interior design, the Matsuri Japanese restaurant at Grand Hyatt Santiago hotel features a sushi and sashimi bar, live cooking at the teppanyaki tables, and two private tatami rooms.

Hours
Open Monday to Sunday
Except Saturday lunch

12.30 hrs. - 16.00 hrs.
19.00 hrs. - 00.00 hrs.

A la carte menu every day and Executive menu $15,400 (lunch only from Monday to Friday)

Questions & Answers

Questions? Get answers from Matsuri staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?