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Nairobi Java House Downtown

Certificate of Excellence
€€ - €€€
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mama ngina street, Nairobi, Kenya
+254 20 313564
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160 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Level Contributor
53 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

well as always the place is crowded but good thing the service is always fast.THE CAKE!!! i am in love with it.

Helpful?
Thank qudrahnizar
Nairobi, Kenya
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 weeks ago

Coffee was good. many branches are around. The price is a little on the higher side. no other complaints from me

Helpful?
Thank jacksonpeters595
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Traveler, Thank you for your review and for choosing our restaurant. We are glad you enjoyed your experience and we hope your next visit is around the corner. Take care :) More 

Brussels, Belgium
Level Contributor
33 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

I usually have my breakfast everyday during my stay in Nairobi. Good experience good food. busy place with locals.

Helpful?
Thank Satya M
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Satya, Thank you for giving us a perfect rating and for recommending us to other travelers. We are happy you enjoyed your experience and we look forward to your next visit. :) More 

Level Contributor
25 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 February 2017 via mobile

Was craving a brownie, and since I was in the Nairobi CBD, I thought java would be a good bet. Only to be mega dissappoited. I ordered the brownie Sundae. But the brownie was so dry, and unpalatable. Ice-cream was OK, but the brownie was not up to standard, sadly. Only good thing was the polite and friendly waiter. Can't... More 

Helpful?
Thank Cynthia M
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Cynthia, Thank you for taking the time to review your experience with us, we really appreciate it and would love to know when the service did not meet your expectations. Please write to us at guest.relations@javahouseafrica.com More 

New York City, New York
Level Contributor
62 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 February 2017

A favorite casual spot — Java House — not only do they serve great coffee and pastries, they also make full meals. The curry vegetables and Mexican fajita veggie plate hit the spot. They also sell bags of coffee, and I bought a few. My suitcase leaving Africa always includes as much coffee and spices as I can carry. They... More 

Helpful?
Thank Lori P
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Lori, Thank you for your review and for choosing our restaurant. We are glad you enjoyed your experience and we are sure our team enjoyed catering to your needs as much as you enjoyed your Java experience. Come back soon! :) More 

Nairobi, Kenya
Level Contributor
26 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 16 February 2017

Ordered tea with home fries. they took more time that 20 minutes and after finishing my tea they still had not offered the fries. They never communicated and had already charged the fries which they had not offered.

Helpful?
Thank George K
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Guest, Thank you for reviewing us. We're sorry to see that our service has been unsatisfactory at this location. Please write to us at guest.relations@javahouseafrica.com, we'd really like to get in touch with you directly. More 

Nairobi, Kenya
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 January 2017

My experience with Java is that the waiters usually forget the specifications they are given about the food or beverage. For example if you ask for a smoothie with no added sugar there is a high likely for you to get it sweet enough to take you to a diabetic coma! However, the most disappointing thing about Java is inconsistency... More 

Helpful?
Thank Maral B
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Maral, Thank you for reviewing us. We are sorry to see that our service has been unsatisfactory at this location. Please write to us at guest.relations@javahouseafrica.com, we'd really like to get in touch with you directly. More 

Nairobi, Kenya
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 January 2017

Have good memories and always keeps going back. Clean and good service...coffee is good. No parking for your car though

Helpful?
Thank Jeff M
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Jeff, Thank you for your review and for choosing our restaurant. We are glad to hear that you enjoy our food and services. Come back soon! More 

Level Contributor
100 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 23 December 2016

I will start with the positive note. Coffee is really good, they have a large variety. My favourite one is the malindi machiatto. Pastry is OK and its availability depends on the branch and time you visit Regarding food the story is completely different. I come for lunch at least once a week as there is nothing better around but... More 

Helpful?
Thank Juan Camilo V
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Juan, Thank you for reviewing us. We're sorry to see that our service has been unsatisfactory at this location. Please write to us at guest.relations@javahouseafrica.com, we'd really like to get in touch with you directly. More 

National Capital Territory of Delhi, India
Level Contributor
46 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 November 2016

We took away our breakfast from this famous chain cafe. The coffee was quite good and the sandwiches, fries and veggies were all above average. It was decent value for money. Not as expensive as Starbucks but not very cheap either.

Helpful?
Thank kapilt88
JavaHouseTeam, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Thanks for taking the time to review us, we really appreciate it and hope to see you again soon! More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Cafe, African, International
Meals
Breakfast, Lunch, Brunch
Restaurant features
Takeout, Seating, Waitstaff, Free Wifi
Good for
Child-friendly
Location and Contact Information
  • Address: mama ngina street, Nairobi, Kenya
  • Location: Africa  >  Kenya  >  Nairobi
  • Phone Number: +254 20 313564

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Nairobi Java House Downtown and other visitors
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Nairobi Region, Kenya

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?