Our recent visit to Gardenia Shevardnadze was a major letdown. We were eagerly anticipating a delightful dining experience in a beautiful setting, but unfortunately, it was a complete disappointment. The restaurant's inability to serve food, combined with their poor communication and unprofessional behavior, left us...thoroughly dissatisfied.
When we arrived, we were informed that our food orders would be delayed due to larger orders. We were initially understanding, but after waiting for an hour and a half without any updates or reassurances from the staff, our patience began to wear thin.
What frustrated us the most was the blatant disregard for customer service. The staff appeared disinterested and unapologetic about the delay, failing to provide any explanation or alternative options to accommodate us during the extended wait. It became clear that VIP guests, as it happened to be the owner's birthday, were given priority, leaving us feeling undervalued and neglected.
To add insult to injury, we eventually left without having any food at all. We were told that the restaurant would further postpone taking food orders for another half an hour or possibly longer. We were simply not willing to wait any longer, especially after the poor customer service we had received up to that point.
Fortunately, Tbilisi has no shortage of excellent restaurants. We recommend avoiding Gardenia Shevardnadze unless you want to risk being caught in a VIP event where your food takes a back seat.
We strongly discourage choosing this restaurant. Instead, enjoy the lovely garden atmosphere and seek out a different restaurant where you will be treated as a valued guest, rather than just a clueless cash cow.More