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Ratings and reviews

#1,025 of 1,105 Restaurants in Pattaya
There aren't enough food, service, value or atmosphere ratings for Amaya Food Gallery At Amari Pattaya, Thailand yet. Be one of the first to write a review!

Details

PRICE RANGE
US$7 - US$30
CUISINES
Seafood, International, European, Asian, Thai
Meals
Breakfast, Lunch, Dinner, Drinks
Reviews (2)
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Reviewed 29 February 2020

I am from Chiang Mai, now living in Pattaya area for two months to escape the bad smoke in Chiang Mai. I am a member of the EATIGO app which provides discounts in restaurants during their slow times. I have been looking for a seafood...buffet and saw one at Amari Hotel in their Amaya Restaurant. I made a reservation for myself at 6:30pp. I arrived 6:55pm due to bad traffic. I called the restaurant earlier to inquire what would be on the seafood buffet. They said rock lobsters, mussels and shrimp. I thought for sure, they would have more items. The Buffet looked like a normal buffet with the above items added. There was a sushi station...with tuna, salmon and some rolls being made. I inquired if I can get a table away from the many kids in the restaurant....they provided one by the entrance. I asked if there was a wine promotion and the main women in black at hostess stand, (a manager ?) pushed a young woman trainee from Russia to me. She gave me a wine menu...and I inquired about a certain wine, it was obvious she knew nothing. I chose the Pinnacal Chardonney from Australia for 280 a glass. I only ate the seafood, which I mainly came for. No desserts. My first round and 2nd round was Rock Lobsters and muscles. on my 3rd round, they were out of rock lobsters, I went to the tuna station. I then noticed the area for rock lobsters was replaced by shrimp...I asked about this with maybe a waiter...who cleared my two dishes and I also ordered another glass of wine. Another man in black came to my table...and he apologized for running out of rock lobsters...and making excuses including one with it being hard to order food because of caronavirus. I told him I worked for 5 Star Hotel/Resorts for 25 years in the USA. I asked his title and where he was from...Assistant Food & Beverage Director and was from Spain. This hotel states 5 Star BUT this experience was 1 Star. He said he was sorry. Soon after this same man walked by and asked if I wanted another glass of wine...I said "on you ?" His reply was "next week". I declined and for sure, will not be coming back. I asked for the check...this same man presented it to me without my discount...amazing. He went back and corrected it. I then made a comment to him, "10% service charge for clearing 2 plates and serving me two glasses of wine" as he walked away, he said "it would be more in the USA." This Assistant Food & Beverage Director needs to learn some service....he had a chance to keep me as a customer. But, did not. I would have waived the food bill and let me pay for the wine or vice versa. Give me his business card and asked me to return by calling him directly. He should have admitted they were at fault instead of making excuses..... HORRIBLE experience...I will not be back. Final bill was 1177 thb which included EATIGO 50% discount on Food.More

Date of visit: February 2020
Helpful?4  
Reviewed 10 June 2019

The breakfast buffet is really fantastic so many variety of foods There are many type of egg dish that I can order, The Breakfast Eggs Preparations done by Hotel Chef. I really enjoyed the eggs benedict. Delicious food and very friendly staff.

Date of visit: June 2019
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