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Pollo Tropical

3999 Austell Rd, Building 100, Austell, GA 30106-1100
+1 770-819-1599
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  • Excellent15%
  • Very good40%
  • Average7%
  • Poor23%
  • Terrible15%
17 Apr 2018
“Awful Service...Why Bother?”
11 Oct 2017
“Tropi Chops Are the Best!”
Restaurant Hours
Caribbean, Latin, Fast food, Central American, Spanish, South American
3999 Austell Rd, Building 100, Austell, GA 30106-1100
All Details
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1 - 10 of 13 reviews

Reviewed 17 April 2018

We were happy to see a Pollo Tropical location finally open in our area a couple of years ago. We tried it when they first opened. The service was slow, the customer service was poor, and the dining room was unkempt. We tried to excuse...More

Thank GotMyPassport007
Reviewed 11 October 2017

This location was terrible when it first opened. They didn't have their act together. Dinning room area was dirty and it seemed as though no one knew what to do. I have been a few times since then and maybe it's new management but things...More

Thank ron c
Reviewed 31 July 2017

So I came to this location to order a salad and I was told that they were out of salad for the Chicken Quesadilla Salad. I am so confused as to how you have absolutely NO salad at all for any of the salads. The...More

Thank Octavia M
Reviewed 22 May 2017

First and last visit......Our server was more interested in her manicure - or maybe, lack there of - then she was in helping her guests or being able to answer questions. To top it off, we both ended up with mild food poisoning. We will...More

Thank Elaine H
Reviewed 12 May 2017 via mobile

Pollo Tropical is a great option for a quick, tasty meal with that Caribbean Char-Grilled citrus flavor and priced right. (Most meals are between $5-$8 on average.) Chicken and pork are the mainstays of this restaurant but sometimes shrimp is offered. You can have a...More

Thank SusanaMaria_GA
Reviewed 23 April 2017

Go with a coupon and get really good deals. This was our first visit to Pollo Tropical. We had the coupon from newspaper. Both had the shrimps, rice, black beans, corn and tomatoes. We even had two drinks plus free refills for under $10. The...More

Thank Henry448
Reviewed 21 April 2017 via mobile

My husband and I hear at least once every couple of weeks. We usually use coupons received through our local paper whereby you can get the "two can dine for 9.99" deal which includes entrées, sides, drinks, and an order of fried plantains. What makes...More

Thank KayGee62
Reviewed 10 April 2017

I cannot believe this place is still in business. Bad service, bad food. We went because we had a discount coupon. We should have stayed home.

Thank christopher1robin
Reviewed 8 September 2016 via mobile

We went to this location on a whim and were immediately waited on and the food was better than good. For a restaurant with a drive thru and eat in the food was amazingly good and the service even better. The triple platter with mojo...More

Thank Fabuloussdee
Reviewed 30 June 2016

I keep hearing advertisements on tv about this restaurant so I decided to give it a try. The food displayed on the tv commercial looked very appealing and it seemed as if they serve a generous portion of rice, black beans and 1/4 chicken. Boy...More

Thank jim30122
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Reservations, Seating, Wheelchair Accessible
Location and Contact Information
  • Address: 3999 Austell Rd, Building 100, Austell, GA 30106-1100
  • Location: United States  >  Georgia (GA)  >  Austell
  • Phone Number: +1 770-819-1599
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