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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
US$15 - US$30
CUISINES
Latin, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features
Reviews (175)
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49 results
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36
10
2
1
0
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LanguageEnglish
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Traveller rating
36
10
2
1
0
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All reviews nachos steak great food and excellent service dining experience westin biltmore ingrid guatemala
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Reviewed 5 November 2020

Excellent food and excellent service! Very friendly staff and lovely ambience!! Highly recommend this place! Want to point out Francisco, as well as all his colleagues who serve customers in a high and elegant standard and fashion. Sincerest compliments to everyone there!!

Date of visit: November 2020
Helpful?
Reviewed 13 February 2020

We arrived rather late at the Guatemala City Airport; and late to our hotel, the Biltmore next door to the Weston. The Cafetal Restaurant is located on Westin's ground floor. Quick service, large portions and the food was delicious ! We both ordered steaks which...were perfectly cooked and served with large portions of accompaniments. Delicious ! - - - Aterrizamos bastante tarde en el aeropuerto de la ciudad de Guatemala; y tarde a nuestro hotel, el Biltmore al lado del Westin. El restaurante Cafetal está ubicado en la planta baja de Westin. Servicio rápido, grandes porciones y la comida estaba deliciosa! Ambos pedimos filetes que estaban perfectamente cocinados y servidos con grandes porciones de acompañamientos. Rica comida !More

Date of visit: December 2019
Helpful?
Majo_Zepedaa, Director General at Restaurante El Cafetal, responded to this reviewResponded 18 February 2020

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards, Majo Zepeda Public Relations Coordinator

Reviewed 11 February 2020

I have done many business meetings in this restaurant. The food is good, the SERVICE IS FAST. The servers are great, they answer questions and are always looking at your table in case you need something extra.

Date of visit: November 2019
Helpful?1  
Majo_Zepedaa, Director General at Restaurante El Cafetal, responded to this reviewResponded 18 February 2020

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards, Majo Zepeda Public Relations Coordinator

Reviewed 26 January 2020

We went here only because we were guests of the hotel and were pleasantly surprised. Imaginative food prepared with care. They do a great watermelon and tomato salad and some wonderful clear soups.

Date of visit: January 2020
Helpful?
Majo_Zepedaa, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 27 January 2020

Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards, Majo Zepeda Public Relations Coordinator

Reviewed 6 November 2019

I've dinned two times here, first night - my steak was ordered rare and received well done, was offered a free coffee as compensation!! that was funny i didn't say anything as the staff were very warm and lovely. Second night - i received the...wrong soup, plus the scallops which was the most expensive dish had a funny smell so i didn't touch it but was still charged. Will never dine there again. However, this is the menu and the menu is very small... if you had to dine here i would say go for the buffet, much more variety. Why limit yourself? in very close reach there are plenty of great restaurants...More

Date of visit: October 2019
Helpful?
Majo_Zepedaa, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 8 November 2019

Dear levent327, greetings from Guatemala! Thank you for your comments during your stay with us. We apologize for the inconvenients; we will be following up. Any further comments are at your service, please do not hesitate to write us. Once again we extend our thanks...More

Reviewed 10 August 2019 via mobile

I have eaten here many times and the service has always been great. Michael and Ingrid were very welcoming and went out of their way to better my dining experience. The nachos were a nice surprise.

Date of visit: August 2019
Helpful?
SthephanyCorado, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 16 August 2019

Dear 924lawrencee, Thank you four preference, it is so good to know that after your first meal in El Cafetal you continue visiting us and that you really enjoyed the delicious food and the excellent service. Please, come back soon! Best regards.

Reviewed 7 August 2019

Both buffet and menu options most days, they serve a wide variety of food both local and international. The staff was friendly and helpful. I had especially great service from Catherin who was very thoughtful and kind. Attached is a picture of the delicious local...desert she brought.More

Date of visit: August 2019
Helpful?
SthephanyCorado, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 19 August 2019

Dear SavageLotus, Thank you for letting us know how great was your experience at El Cafetal, we will let Catherin your comments. Did you like the mole (the dessert)? Come back soon! Best regards.

Reviewed 3 July 2019

I had stay in this gorgeous hotel several times I love everything abut it except the restaurant el cafetal Because I stay in the hotel and I didn’t feel like going out to eat so I have to eat at this restaurant the set up...is nice service is very professional breakfast was nice and tasty but in general I don’t think food is good quality at all. But for me it is not a surprise since I know that most of the hotels around the world hardly have a amazing food at there restaurants of course, that is my personal experienceMore

Date of visit: April 2019
Helpful?
SthephanyCorado, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 3 July 2019

Dear lobetravel582014, Thank you for your preference and staying with us for several times. It is so good to know that you always have a great experience. We are sorry if we didn't exceed your expectations at our restaurant, your feedback is very important so...More

Reviewed 17 May 2019 via mobile

The amazing food taste better when you receive a kind and special attention specially Henry. Very high recommend.

Date of visit: May 2019
Helpful?
SthephanyCorado, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 21 May 2019

Dear Diego Fernando P, You are completely right! We are glad to know that you enjoyed a delicious meal plus special attention from Henry and our staff. Come back soon! Best regards.

Reviewed 17 May 2019 via mobile

Restaurant staff is so friendly and very attentive. Seats you immediately and greets you with warm welcoming smile. Thanks Javier for the great service you provided. You were awesome, very humble and pleasant. The food is always excellent especially the California steak. Fresh juices and...the bread that they serve as appetizers...wow delicious. Thanks guys.More

Date of visit: May 2019
Helpful?
SthephanyCorado, Director de Relaciones Públicas at Restaurante El Cafetal, responded to this reviewResponded 21 May 2019

Dear Jam R, We feel so happy to know that you had a great experience during your visit and that you tasted and enjoyed the delicious California Steak and our fresh juices. We will let Javier how good he made you feel. Come back soon!...More

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