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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$4 - US$14
CUISINES
European
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
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meals, features, about
Reviews (122)
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24 results
Traveller rating
13
5
0
3
3
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LanguageEnglish
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Traveller rating
13
5
0
3
3
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All reviews terrace hall castle serving access interior mains
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Reviewed 6 June 2021

Waited for our food around 1,5h, during that time the waiter came up to us and asked what we ordered 3 times. Finally we decided to ask again how much longer we had to wait, because the kids were hungry. They told us that they...haven't even started making our food and basically told us to leave! Terrible attitude and service!More

Date of visit: June 2021
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Reviewed 20 September 2020 via mobile

The restaurant's design goes well with its location within the Hermann Castle. Sadly, its accessibility, too, likens that of a fortress. First, there's a few hundred metres of cobblestone. Then, a kerbside stone about 30cm high. It does get lower if you move away from...the gates but then they throw another barrier at you: a raised rainwater drainage. If you do manage to get in, mind your bladder. The disabled toilet is locked, so ironically you need to be able to roam around to find someone in the empty hall to let you in. Good luck! The restaurant itself is on the second floor. Two flights of steepish stairs, no lift. The food really wasn't worth all the effort. The inevitable loss of dignity that one needs to search for someone to plead them to give you access for a convenience break ensures I'll not visit again.More

Date of visit: September 2020
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Reviewed 20 July 2020 via mobile

Well, can't say anything about the cuisine, but although both the restaurant and terrace had just three customers we were informed the waiting time is 30 to 40 min. That's ok, but... after being seated, the waiter came with menu and explained that they are...out of three mains (only sausages left) and two pastas amd one vegans... Well, to put it short, they were out of almost the whole menu. At 3.30 p.m..More

Date of visit: July 2020
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Reviewed 11 July 2020 via mobile

It’s not the restaurant. We ordered two tartars, two soups, two main dishes, 2 deserts and asked waiter is it possible for daughter to prepare pasta. Then we waited for 30 minutes and got our kvass. Nice. In two minutes we’ve got tartars. After 15...minutes we got two main dishes without any pasta for child and no soups. Waiter’s answer was killing- you didn’t order soups and our kitchen can’t make plain pasta. I asked the bill without deserts and what I found in the bill - deserts:) l found out from administrator that the kitchen can make pasta, deserts shouldn’t be in the bill and waiter should read the order to be sure everything is fine. And by the way the food is for bistro level, not for restaurant.More

Date of visit: July 2020
Helpful?1  
Reviewed 15 February 2020

Visited Rondeel with my family - the service was so warm and homey, we felt truly welcome - thank you, YANA, and the rest of the team! The food was delicious, not over seasoned - and the coffee was one of the best we have...had (saying that as a huge coffee lover)!!! The interior was historical and cozy, it was a splendid place for a quiet dinner and having a conversation around the table. A huge praise for serving children regular top quality food and treating them as people.More

Date of visit: February 2020
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Reviewed 26 October 2019 via mobile

We visited on a rainy day and thoroughly enjoyed our experience. They offer simple foods cooked with imagination, our favourites were the duck fillet, lamprey and grilled cheese with onion jam. They also serve amazing home baked bread and beautiful blueberry water. The only dish...we weren't impressed with was the grilled pork, which was overcooked. The prices weren't outrageous and pretty suitable for the service and food we were given.More

Date of visit: October 2019
Helpful?
vo_natalja, Директор по продажам at Restoran Rondeel, responded to this reviewResponded 6 November 2019

Thanks for Your feedback! We are always glad to see you again!

Reviewed 15 September 2019 via mobile

We were the only people on a very rainy Sunday. Delicious rye bread, warming chicken and tomato soup and good desserts.

Date of visit: September 2019
Helpful?1  
vo_natalja, Директор по продажам at Restoran Rondeel, responded to this reviewResponded 17 November 2019

Thank you for your comment! We are always happy to warm you with pleasant emotions and delicious treats! You are always welcomed! See you in Rondel!

Reviewed 29 August 2019

The restaurant is located within the Narva Castle complex, just at the border point with Russia. Whereas the settings are nice, everything else is not! Food was mediocre at best, waiters incompetent and speak very little English. Dishes arrived in random order (salad after main....)....Prices ok for European levels, but probably for locals or Russians are on upper scale. Wouldn't recommend this place.More

Date of visit: August 2019
Helpful?1  
vo_natalja, Директор по продажам at Restoran Rondeel, responded to this reviewResponded 17 November 2019

Thank you for your feedback! We are very sorry that You were unsatisfied with visiting our restaurant. We have been taken Your comments very carefully an seriously and hope that on Your next visit You will appreciate our concern for You with a higher rating.

Reviewed 14 August 2019 via mobile

Booked for a family diner and got very disappointed with the service. The menu is defferent from the web site and very poor choice. Menu itself was just on the little peace of paper, no drinks or wine list, waiter could not answer on any...simple question. Kids got charged for the adult portion (unfortunately found out only once got home). The food itself was not bad, but again, received it in different times - once half of our party already finished, others didn't even get their meal. Very disssponted.More

Date of visit: August 2019
Helpful?1  
vo_natalja, Директор по продажам at Restoran Rondeel, responded to this reviewResponded 17 November 2019

Thank You, Afalina! Your feedback is very important for us! We are very sorry that you are disappointed with the service and that there were some misunderstandings during your visit to our restaurant! If you are again in Narva, please contact us, as we would...More

Reviewed 24 April 2019 via mobile

Haraso! 😍 I loved here! The food is excellent! The waiter is very kind and fast. The restaurant is so comfortable and moodly.

Date of visit: April 2019
Helpful?1  
vo_natalja, Sales manager at Restoran Rondeel, responded to this reviewResponded 23 May 2019

Thank You for your feedback! You are always welcome! ;)

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Frequently Asked Questions about Restoran Rondeel

Restoran Rondeel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5