The venue is lovely, unfortunately 20 minutes after arriving the peace was disrupted by a musician that played at a deafening level - it was clearly visible from other guests around us that the sound level was so loud as to cause considerable and visible...disruption. At one point a waiter had to remove his earpiece and shout at another customer to understand what was being requested. After requesting to be moved further away from the noise (we weren’t the only guests who had to do this), we were moved a mere 10 meters away despite multiple tables being empty in the “packed” restaurant. The sound registered at 80 - 90 decibels (yes, we measured it, it was that loud - we needed to know we weren’t just being Karen’s, also this is after being moved further from the musician). It was to the degree where the musician announced he’d be taking a break, to which a fellow guest shouted “hopefully for an hour!” - I think that says it all…
In tandem with the noise disruption, it took 45 minutes for a bottle of wine to be delivered to our table, which only arrived after chasing (however, it was not the wine we asked for - it was still a Sauvignon blanc and nice, so we’ll nullify that discretion). Whilst it was a Friday night, we had to request an update from a waitress who apologised and rectified the issue immediately after the manager and several other employees looked at our empty table and omitted from doing anything other than chat to another guest. We’d accept that the staff were swept off their feet had it not been for guests around us (who arrived 20-30 mins after) receiving not only drinks, but starters and bread before we had even received a bottle of water. For context, we arrived at 7pm and it was 7:45pm when our drinks finally arrived.
We appreciate 2 stars is a low score, especially considering the previous high scores of this establishment. However, we believe it to be justified purely on the merit of the food (which was excellent) and the physical appeal of the establishment, but the service and “entertainment” diminished every other aspect to the degree, warranting such a score and review. Aforementioned, we had seen and read such positive reviews of the venue so were wholly disappointed with the experience we had and wanted to share with a wider audience.More