Disclaimer: I have visited this restaurant multiple times over the course of 10 years. So far it has been a delightful experience. However, the food poisoning after this time was so severe and traumatizing - and the aftermath really was not professional - that I...have no other choice than to inform others about the unfortunate decline in the quality of food and customer experience.
We had booked a birthday dinner at 6pm at this restaurant on a Saturday night. We were a group of three people, none of us had eaten anything before the dinner except a top-class hotel breakfast.
We ordered Dim sums for starters. For the main dish, one of us had the Spicy chicken main and the other had the Duck pancake main that were fine.
However, one of us had the "Prawns in spicy curry sauce" main dish. In the night the person who had the prawn dish experienced extremely severe food poisoning. As said, the person did not have any other food during the day, so unfortunately the cause of food poisoning was undoubtedly from the prawn dish.
It is common knowledge that seafood is highly prone to bacteria if not properly cooked. This is something that the restaurant staff should be very cautious about. I can only hope that no other party was affected, but for us this ruined the birthday and the rest of the holiday trip.
The next day after the acute symptoms of the food poisoning, the person could barely walk or stay awake. What the two of us did, was visit the restaurant again, politely informing about the situation and negotiating for a refund. After an apology from the staff, what happened was that they tried to argue against the case and then only offered a 10% discount of our next visit or a bottle of house wine. We live in another country and after such an experience we will not take a risk by coming back to eat. We then accepted the refund we got after a long negotiation, which was 21 euros, the price of the spoiled dish. This really is not acceptable, but we were in a hurry for our transportation, so we left with what little we got. With all due respect though, this is not a compensation at all for the horror that we went through.
I understand the staff was sorry for what happened, but these are the situations where the restaurant's perspective of a customer's value is really measured. I guess all good things must come to an end - this end was just particularly ugly.More