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new shanghai

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Shop B-038 Chatswood Chase, Chatswood, Willoughby, New South Wales, Australia
94153536
Website
Today
10:45 - 21:00
Open now
See all hours
Hours:
Sun 10:45 - 21:00
Mon - Wed 11:00 - 21:00
Thu 11:00 - 21:30
Fri 11:00 - 21:00
Sat 10:45 - 21:30
More Info
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158 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Level Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Look at the picture taken at 5:30. The management deliberately keep customers waiting outside for at least half an hour with half emptied restaurant. Such a shame! Never back again!

Helpful?
Thank Hugh W
sydney
Level Contributor
24 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

I've been here many times. I thought it was a coincidence that I'd be ill after each visit but the final time just topped the cake. I'm not sure if it is the overuse of msg or god knows what but headaches and cramping isn't something I get when I normally eat out. Service here is also terrible. Have to... More 

Helpful?
Thank MummmTo3Boys
Level Contributor
111 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

I've eaten here many times and each time of late, have increasingly become disappointed with the service. Tonight we arrived at 7pm for dinner. We waited and waited for someone to take our order. After 20 minutes, we flagged someone down. Almost every dumpling dish was "not available". It made choosing our dishes quite easy as not much was left... More 

Helpful?
Thank BronMD
Sydney
Level Contributor
68 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

We stopped in here after doing some shopping at Chatswood Chase. I have not had Chinese in over 3 years as they usually don't offer gluten free food. New Shanghai had a special gluten free menu and I was so happy I nearly cried! Real authentic Chinese food. I had soft shell crab for the first time in a very... More 

Helpful?
1 Thank SydneyHolidayMakers
Level Contributor
107 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 21 January 2017

Hard, bland dumplings and a lost order for another dish that twice needed querying was pretty ordinary. Food menu selection is not wide, however it would be fine if the quality and service had been ok. May have just been one of those 'on the day' poor experiences noting the other higher ratings. A let down for us though.

Helpful?
Thank Tastytucker
Sydney
Level Contributor
127 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 280 helpful votes
5 of 5 bubbles Reviewed 12 January 2017

Visited Shanghai recently and tried the dumplings all over the city but i actually enjoy the food at New Shanghai more. What amazing plump fresh dumplings on offer! Love sitting at the bar and watching the dumplings being made by the very industrious staff. Favourites include: Pork and chive, pork and coriander, lamb and leek, prawn dumplings and of course... More 

Helpful?
1 Thank TheMerryFoodie
Sydney (formerly Macau)
Level Contributor
77 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 1 January 2017 via mobile

There are two branches of New Shanghai in Chatswood - one in Chatswood Chase and the other in Lemon Grove. The Lemon Grove branch is slightly cheaper (no doubt because the rent is far lower) but they have an almost identical menu. The dumplings are the best in Chatswood, in my opinion far better than Din Tai Fung and a... More 

Helpful?
2 Thank Krakatoa1049
Singapore
Level Contributor
91 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 31 December 2016 via mobile

I admit I was craving Chinese food after having lived in China for many years. However, I was positively surprised about the food quality. We've ordered quite a number of plates including Xiao long Bao, rainbow beef, fired beans, dumplings. Everything tasted great. Service was also very friendly Definitely will come back here again.

Helpful?
1 Thank ThePassenger26
Sydney, Australia
Level Contributor
74 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 30 December 2016

This used to be a family favourite for us, but after last night's meal, I will have a very difficult job getting them back there. While the pork belly and the green beans with shrimps were both up to standard, the dumpling should not have been served. The pan fried pork bun was dry with a tough skin, the other... More 

Helpful?
Thank annge15
Sydney, Australia
Level Contributor
16 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 20 December 2016

I have been to this store a couple of times. Each time the customer service becomes worse and worse. They were short staffed and inexperienced today. My missus and I got to our seats quickly as we went at 5:00pm. However as soon as we sat down, it took us up to 10 minutes before we could get the attention... More 

Helpful?
1 Thank cnaes

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Chinese, Asian
Meals
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Takeout, Reservations
Good for
Child-friendly, Cheap Eats, Groups, Kids
Open Hours
Sunday
10:45 - 21:00
Monday
11:00 - 21:00
Tuesday
11:00 - 21:00
Wednesday
11:00 - 21:00
Thursday
11:00 - 21:30
Friday
11:00 - 21:00
Saturday
10:45 - 21:30
Location and Contact Information
  • Address: Shop B-038 Chatswood Chase, Chatswood, Willoughby, New South Wales, Australia
  • Location: South Pacific  >  Australia  >  New South Wales  >  Greater Sydney  >  Willoughby  >  Chatswood
  • Phone Number: 94153536

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of new shanghai and other visitors
1 question
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North Sydney, Australia
over a year ago

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Questions? Get answers from new shanghai staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?