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Southbank Grill

€€ - €€€, Steakhouse, Gluten Free Options
U 17 29 Palmer St, Townsville, Queensland 4810, Australia
+61 7 4726 5265
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Overview
  • Excellent35%
  • Very good29%
  • Average19%
  • Poor7%
  • Terrible10%
Travellers talk about
“steak” (36 reviews)
“risotto” (4 reviews)
“mash potatoes” (2 reviews)
Open Now
06:00 - 09:00 Hours
CUISINES
Australian, Steakhouse, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
U 17 29 Palmer St, Townsville, Queensland 4810, Australia
All Details
Write a ReviewReviews (101)
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1 - 10 of 101 reviews

Reviewed 22 January 2018 via mobile

Came here with my partner very recently, we planned to go to IMC steakhouse but it was soo busy! So we decided to eat here, we were welcomed in a friendly manner, and sat down, we were asked if we wanted water, we declined but...More

Thank ShannonPrangnell
Rydges T, Manager at Southbank Grill, responded to this reviewResponded 31 January 2018

Good afternoon ShannonPrangnell, Thank you so much for your lovely review. Its so good to see that your staff are taking care of you. I hope to see you and your partner back in the future. Kind regards, Chantelle Fleming - Food and Beverage Manager...More

Reviewed 18 November 2017 via mobile

On walking in there was only two other tables occupied, we sat and received the menus and one folder was empty? (no menu inside) My wife ordered the chicken breast and paella, when she cut into the breast a portion was raw (blood around the...More

1  Thank Rick K
Rydges T, Manager at Southbank Grill, responded to this reviewResponded 31 January 2018

Good afternoon Rick K, Thank you so much for your review. It is very disappointing to hear that you have had this experience. I can assure you this does not normally occur here. Please contact me directly at chantelle_fleming@evt.com so we can discus this further....More

Reviewed 9 October 2017 via mobile

My husband and I went for a meal and were "greeted" by rude staff, that we're not presentable for an expensive restaurant. I had to ask for water..... I had a starter of oysters kilpatrick which was smothered in cheese, definitely not at all kilpatrick...More

1  Thank EmnTom
Rydges T, Food & Beverage Manager at Southbank Grill, responded to this reviewResponded 8 November 2017

Good afternoon EmnTom, Thank you for your feedback. I am sorry to hear that your experience at Southbank Bar & Gill was not up to our normal standard, I can assure you this is not the normal service we provide, I can also assure you...More

Reviewed 4 September 2017

Sat down got a bottle of water.The waitress could not wait for us to look at the drink list went away and didn't come back. We left plenty of good eating places very close by.More

2  Thank bev s
Rydges T, Food & Beverage Manager at Southbank Grill, responded to this reviewResponded 8 November 2017

Good afternoon Bev S, Thank you for your review. I apologise that you received this treatment. I am currently working with staff to improve the quality of service and can assure you this will not be repeated. I hope you return to us in the...More

Reviewed 26 July 2017 via mobile

The meal was served quickly and the flavours were great, but not really any value for money, with a high price for very small portion sizes.More

1  Thank Fyrefyta
Rydges T, Food & Beverage Manager at Southbank Grill, responded to this reviewResponded 16 August 2017

Good afternoon Fyrefyta, Thank you so much for your feedback it is great to hear that your meals were served quickly, I will pass on to our chef's in regards to the flavours. Please feel free to contact me if your wish to dine with...More

Reviewed 27 June 2017

Went for dinner on a week night Three of us ordered steak. Two of us very happy with our dinner but the third steak was burnt. Sides and sauces were delicious. The bruschetta was disappointing Service was abrupt. Pleasant surroundings.More

Thank Lady_Dorothy
Rydges T, Manager at Southbank Grill, responded to this reviewResponded 16 August 2017

Good Day, Thank you for taking the time to provide us with your valuable feedback. We as sorry to hear that your experience was not to your expectations, we will work hard to improve these issues. Once again, thank you for your review. Kind Regards,...More

Reviewed 19 June 2017 via mobile

Ended up at Rydges Southbank Grill after most of the desirable restaurants were fully booked (a Saturday night). Partner had very best spareribs we have come across outside of the USA. He ordered half rack. Nice large meaty ribs with a few deep fried onion...More

Thank Lyn R
Rydges T, Manager at Southbank Grill, responded to this reviewResponded 22 June 2017

Good Day, Thank you for your positive feedback, we love to hear our valued guests enjoyed their experience in the Restaurant. We look forward to welcoming you back to the property soon! Many Thanks, Michelle Diehm - Revenue Manager

Reviewed 25 April 2017

We visited here Thursday evening 20th April and found it just as excellent as the last time. We had drinks round the pool and then went into the restaurant and were shown to our table. We both ordered a starter and main course and were...More

Thank Jenny E
Rydges T, Manager at Southbank Grill, responded to this reviewResponded 5 June 2017

Good Day, Thank you for your time. We are glad to hear your meal was fabulous and our staff went over and above in customer service. It's great to hear that our restaurant has given a memorable experience. Looking forward to welcoming you again soon!...More

Reviewed 9 April 2017

Went here just 3 nights ago. The food was excellent and my steak was cooked to perfection i.e. medium. the service from the two ladies was first class and I look forward to going back soon.

Thank brendanporter
Rydges T, Manager at Southbank Grill, responded to this reviewResponded 5 June 2017

Thank you so much for your positive feedback. We appreciate our valued guests taking the time to provide us with their thoughts. Kind Regards, Michelle Diehm - Revenue Manager

Reviewed 13 February 2017

we all had something different and we all loved our good, there was a good variety and service was really good, would and have eaten there a couple of times

Thank Minnie F
Rydges T, Operations Manager at Southbank Grill, responded to this reviewResponded 15 February 2017

Hi Minnie F Thank you very much for your review. I will pass your lovely comments onto the F&B team. We look forward to welcoming you back to dine with us soon. Elaine Quinn F&B Operations Manager

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$21 - US$49
Cuisine
Meals
Breakfast, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Full Bar, Highchairs Available, Wheelchair Accessible
Open Hours
Sunday
07:00 - 10:00
Monday
06:00 - 09:00
17:00 - 21:00
Tuesday
06:00 - 09:00
17:00 - 21:00
Wednesday
06:00 - 09:00
17:00 - 21:00
Thursday
06:00 - 09:00
17:00 - 21:00
Friday
06:00 - 09:00
17:00 - 21:00
Saturday
17:00 - 21:00
07:00 - 10:00
Location and Contact Information
  • Address: U 17 29 Palmer St, Townsville, Queensland 4810, Australia
  • Location: South Pacific  >  Australia  >  Queensland  >  Townsville
  • Phone Number: +61 7 4726 5265
  • E-mail
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