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Food
Service
Value
Atmosphere

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PRICE RANGE
US$21 - US$115
CUISINES
Swiss
Special Diets
Vegetarian Friendly, Vegan Options
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Reviews (260)
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10
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Traveller rating
37
20
6
3
10
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Reviewed 23 March 2022

At the end of our winter holidays we booked, highly recommended, a table at the Chetzeron restaurant, on the flank of the Crans-Montana mountains. Our disappointment was significant with an uneatable Wienerschnitzel. It was frankly disgusting and distasteful, a piece of meat with swimming in...butter, without clear bread crumbs, absolutely tasteless. (Highway restaurants offer a higher quality plate.) The waiter did not even ask whether there was a problem when the food was returned to the kitchen. The bill remained the same: 45.00 CHF. Would the kitchen staff should try their own food, qualifying for the reward of the most shameless offering? In one word this experience was 'horrific'.More

Date of visit: March 2022
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 4 April 2022

Dear dirkt559, We would like to thank you for taking the time to write a review and would like to respond specifically to your comment about our Wienerschitzel. Firstly, although our food may not please everyone, we believe that our work should be respected. Then,...More

Reviewed 22 March 2022 via mobile

Your website that the Chetzeron is welcoming. That was not the case 4 days ago - far from it - we were met with downright rudeness. It was 11.20 & we were prepared to wait 10 minutes until open- per your board. We didnt even...get to speak before being told they were closed. Inexcusable rudeness totally out of order! Therefore cannot comment on food & drink.More

Date of visit: March 2022
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 4 April 2022

Deer beechcroft, We would like to thank you for taking the time to write a review and feel very sorry for the welcome you experienced. We have tried to understand internally what happened on that day, as it is not at all our practice to...More

Reviewed 9 March 2022

Poor service (disorganized, slow, untrained youth in their 20s, cannot answer questions about the dishes, etc.). Tiny menu with no descriptions. Lack of choice (if you are vegetarian or have a food intolerance, forget it). My entrée was very nice, but my steak was tiny...and full of fat, very little meat. I ended up hungry. Heavy desserts. And sky-rocket prices. A disappointment. My suggestion is to have a drink at the bar and maybe some nibbles (because the location of the place is brilliant), but go for dinner somewhere else in town.More

Date of visit: February 2022
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 16 March 2022

Dear Mr. Cherchenko, We would like to thank you for taking the time to write a review and take good notes of your comments. We are sorry that you had a bad experience with our staff members. They are young professionals and are happy to...More

Reviewed 21 October 2021 via mobile

Wonderful location and decent food, but let down by really poor customer service. First, you get an email from them to tell you to access the restaurant via the gondola in Crans. But that’s not running. So when you get to that gondola and call...them, they tell you to access the hotel by the gondola in Montana - 20 min walk away. Not a huge problem, but if you are going to send an email with details on how to get there, you may as well get it right! Once we were there, biggest problem was the waiting staff. None of them were exactly rushed off their feet, but after being pointed (rather than taken) to a table and waiting 15 minutes, we got up and found our own menus. 10 mins after that, a waiter arrived to take a drinks order. Another 10 mins after that, our drinks arrived. We could see the waiters hanging around inside - we couldnt understand why they weren’t circulating and looking after their guests. The process was repeated when it came to dessert - we had to go and find our own menus. Some of the items we ordered simply never showed up (but found their their way on to the bill). Such a shame, because the look of the place and the food was great. If this is what they are like when they are fairly quiet on a Sunday in October, who knows what their service standards will drop to when it gets winter busy. Oh, and I sent them an email with this feedback 4 days ago, but no acknowledgment and no reply. So I dont feel too bad about putting this in as a review.More

Date of visit: September 2021
Helpful?
chetzeron founder, Directeur général at Restaurant Chetzeron, responded to this reviewResponded 29 October 2021

Dear Cluboid, We would like to tank you for taking the time to share your comments. We do appreciate a lot. I will not argue on your points as they seem very accurate and true. We had a very bad weekend with a lot of...More

Reviewed 17 August 2021 via mobile

Sunset apero, perfect dinner and very good wines. Excellent and friendly service. Stunning location. Unforgettable!

Date of visit: August 2021
Helpful?
chetzeron founder, Propriétaire at Restaurant Chetzeron, responded to this reviewResponded 18 August 2021

Dear Andreaechiarav, Many thanks for your excellent feedback. We are delighted that you enjoyed your time at Chetzeron and will pass on your compliments to our team. We already look forward to welcoming you again and send you warm greetings, Sami Lamaa

Reviewed 16 July 2021

On a slightly rainy day mid July, the walk from the cable car station down to the restaurant wasn’t particularly attractive. But the place looks pretty cool with modern architecture in the mountains. The veggies and salad were spectacular. Super fresh and full of flavour....The saltinbocca main a little dry and not worth the journey. Nice and friendly service. Pick a sunny day for the journey.More

Date of visit: July 2021
Helpful?1  
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 18 July 2021

Dear Steinersing, We would like to thank you for your excellent feedback and are delighted that you appreciated the architecture of Chetzeron in its unique environment. Many thanks for your comment on our vegetables which come directly from the producer! We take good note of...More

Reviewed 3 July 2021

This place is very fancy an well known for lunch during winter season. Check it out for a very special evening dining experience!! Up in the mountains 2112m altitude and surrounded by nothing!! The way up is already an adventure. Plan some time for a...excellent drink on the quiet terrace and enjoy the sunset. Lunch diner and Breakfast (yes outstanding Breakfast with a view if you stay at the hotel) are all prepared on site with almost exclusive local products. Before going to bed or getting driven down to the village enjoy one last drink in the bar of the former telecabin arrival hall.More

Date of visit: June 2021
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 5 July 2021

Dear Goeres, Many thanks you for your excellent feedback. We are very happy that you appreciated Chetzeron. Indeed, every moment has its own special atmosphere and we are glad you enjoyed it! We hope to welcome you again soon and send you our sincere greetings...More

Reviewed 13 June 2021 via mobile

Exceptional location, nice minimalist decor which leaves the first place to the amazing view. A very nice and tasty cuisine. The staff are welcoming, very friendly and smiling. We really enjoyed this second stay at Chetzeron.

Date of visit: June 2021
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 23 June 2021

Dear BellaPufosi, Thank you for your great feedback! We are very pleased that you liked our location, architecture and cuisine. We will pass on your compliments to our staff and thank you for it. We send you our sincere greetings from our mountain,

Reviewed 1 June 2021

I ate delicious raclette at Chetzeron restaurant. The raclette cheese is locally sourced and was one of the best raclette meals I've ever had in Switzerland. The breakfast is incredible and I think the pancakes I had were some of the best I've ever experienced....You will not be disappointed by dining at Chetzeron while enjoying postcard perfect views of the mountains!More

Date of visit: May 2021
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 4 June 2021

Dear Rebecca, Many thanks for your comment. We are very happy that you enjoyed the raclette party and our homemade pancakes! :) We hope to welcome you again soon and wish you a lovely week,

Reviewed 31 May 2021 via mobile

Food excellent, Staff excellent, wine excellent and Location amazing. We have been visiting the restaurant since it opened on a regular basis And only ever had excellent experience. Whether 2 people or on occasions upto 16 people .

Date of visit: February 2021
Helpful?
chetzeron marketing, Marketing at Restaurant Chetzeron, responded to this reviewResponded 1 June 2021

Dear Eadvc, Many thanks for your great feedback. We are delighted that you enjoy our restaurant and the service provided by our team. We will pass on your compliments and hope to welcome you again soon at 2112 m! Warm greetings from our mountain,

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Frequently Asked Questions about Restaurant Chetzeron

Restaurant Chetzeron is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5